Love 'Em or Lose 'Em. Getting Good People to Stay

Love 'Em or Lose 'Em. Getting Good People to Stay
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Since employees who walk out the door cost their companies up to 200 percent of their annual salaries to replace, retention is one of the most important issues facing businesses today. And with so many surveys reporting that employees are unhappy and not working up to their full potential, engagement is a second serious and costly issue. The latest edition of this Wall Street Journal bestseller offers twenty-six simple strategies—from A to Z—that managers can use to address their employees’ real concerns and keep them engaged. The fifth edition has been revised and updated throughout and includes many more international examples, reflecting the fact that Love ’Em or Lose ’Em is available in twenty-two languages, from Albanian and Arabic to Thai and Turkish. Its message is truly one that spans continents and cultures.

Оглавление

Beverly Kaye. Love 'Em or Lose 'Em. Getting Good People to Stay

LOVE ’EM OR LOSE ’EM. A PROVEN APPROACH TO LEADING

HOW TO READ THIS BOOK

ONE. Ask. WHAT KEEPS YOU?

TWO. Buck. IT STOPS HERE

THREE. Careers. SUPPORT GROWTH

FOUR. DIGNITY. SHOW RESPECT

FIVE. ENRICH. ENERGIZE THE JOB

SIX. FAMILY. GET FRIENDLY

SEVEN. Goals. EXPAND OPTIONS

EIGHT. Hire. FIT IS IT

NINE. INFORMATION. SHARE IT

TEN. Jerk. DON’T BE ONE

ELEVEN. Kicks. GET SOME

TWELVE. Link. CREATE CONNECTIONS

THIRTEEN. MENTOR. BE ONE

FOURTEEN. Numbers. RUN THEM

FIFTEEN. OPPORTUNITIES. MINE THEM

SIXTEEN. Passion. ENCOURAGE IT

SEVENTEEN. Question. RECONSIDER THE RULES

EIGHTEEN. Reward. PROVIDE RECOGNITION

NINETEEN. Space. GIVE IT

TWENTY. Truth. TELL IT

TWENTY-ONE. Understand. LISTEN DEEPER

TWENTY-TWO. Values. DEFINE AND ALIGN

TWENTY-THREE. Wellness. SUSTAIN IT

TWENTY-FOUR. X-ers and others. HANDLE WITH CARE

TWENTY-FIVE. Yield. POWER DOWN

TWENTY-SIX. Zenith. GO FOR IT

CALLING ALL MANAGERS OF MANAGERS

ACKNOWLEDGMENTS

ABOUT THE AUTHORS

BEYOND THE BOOK

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To my beloved parents. Abe and Mollie Kaye truly lived a seven-decade love story. They inspired me personally and professionally throughout my life and are truly missed!

To my kids and their kids. You continue to teach me what “lovin’ ’em” is all about. I do love you!

.....

We ask the question “What kept you?” everywhere.

Our analysis of that data helped us form the original 26 strategies and chapters A–Z. We’ve built on that original research, meeting with more than half a million managers from large and small companies around the world. We’ve listened, consulted, provided training, and learned from them. We continually update our “What Kept You” database (more than 18,000 respondents). All of this helps us refine and expand our engagement and retention strategies.

.....

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