Оглавление
Danny M. Goldberg. People-Centric Skills
Table of Contents
List of Illustrations
Guide
Pages
People-Centric Skills. Interpersonal and Communication Skills for Financial Professionals
Foreword
Preface
NOTES
Acknowledgments
CHAPTER 1 The People-Centric Journey Begins Anew. INTRODUCTION
CHAPTER 2 Reading Through People
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
NOTES
CHAPTER 3 Emotional Intelligence
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
Emotional Intelligence
EQ Self-Appraisal
Self-Management
Self-Awareness
Self-Regulation
Use Emotions to Facilitate Thinking
Gaining Control
Using Coping Thoughts
Understand Emotions and How to Manage Them in the Workplace
The Role of Emotional Intelligence at Work
Social Proficiencies
Disagreeing Constructively
CHAPTER 4 Different Points of View: Using Self-Awareness and Empathy Effectively
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
CHAPTER 5 Wrong Mode = Wrong Mood: Determining the Optimal Mode of Communication
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
NOTE
CHAPTER 6 Influencing Change Throughout Any Business
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
NOTE
CHAPTER 7 Projecting the Real You: Public Speaking
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
NOTES
CHAPTER 8 Coaching and Mentoring
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
Building Trust
NOTES
CHAPTER 9 Presentation Skills and Body Language
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
CREATING AN OUTLINE
ORGANIZING THE PRESENTATION
CREATING A PRESENTATION
BEING PREPARED
CHECKING OUT THE VENUE
OVERCOMING NERVOUSNESS AND PREPARING MENTALLY: BEFORE THE PRESENTATION
OVERCOMING NERVOUSNESS AND PREPARING MENTALLY: DURING THE PRESENTATION
APPEARING CONFIDENT IN FRONT OF THE CROWD
DELIVERING YOUR SPEECH
FLEXIBILITY IS KEY!
COMMUNICATING WITH BODY LANGUAGE
THE POWER OF BODY LANGUAGE
READING BODY LANGUAGE
Head
Eyebrows
Eyes. It's All in the Eyes
Nose
Mouth
Facial Expressions
Hands
Arms and Legs
Feet
Openness
Defensiveness
Evaluation
Nervousness
Boredom/Impatience
BODY LANGUAGE MISTAKES
Poor Posture
Invading Personal Space
COMMUNICATING WITH POWER
NOTES
CHAPTER 10 Thinking Quickly on Your Feet
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
REMEMBERING NAMES
ANSWERING QUESTIONS THAT SOUND LIKE AN ATTACK
CHAPTER 11 Coaching and Mentoring, Revisited
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
THE FEEDBACK SANDWICH
PROVIDING CONSTRUCTIVE CRITICISM
CHAPTER 12 Crisis Management
PEOPLE-CENTRIC SKILLS IN THIS CHAPTER
KEY WORDS
Epilogue
Appendix. EMOTIONAL INTELLIGENCE SELF-ASSESSMENT
CHAPTER 2: PEOPLE-CENTRIC SKILLS
PLAUSIBLE DENIABILITY
CHAPTER 3: PEOPLE-CENTRIC SKILLS. Emotional Intelligence
EQ Self-Appraisal
Self-Management
Self-Awareness
Self-Regulation
Use Emotions to Facilitate Thinking
Gaining Control
Using Coping Thoughts
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Social Proficiencies
Disagreeing Constructively
CHAPTER 5: PEOPLE-CENTRIC SKILLS. Mode of Communication
CHAPTER 6: PEOPLE-CENTRIC SKILLS. Change Management
Five Natural Reactions to Change
Integral Steps to Help Employees and Leaders Become More Resilient
CHAPTER 7: PEOPLE-CENTRIC SKILLS
Building Rapport
Five Language Registers/Styles
Body Language: Gesture Cluster
Interest/Attentive
Boredom/Defensive/Lack of Interest
Surprise/Frustration:
Neurolinguistic Programming
Presentation Preparation. Identifying the Audience
Audience Profile/Questionnaire
Keys to Public Speaking
CHAPTER 8: PEOPLE-CENTRIC SKILLS
Building Trust
CHAPTER 9: PEOPLE-CENTRIC SKILLS. Organizing the Presentation
Creating a Presentation
Being Prepared
Checking Out the Venue
Overcoming Nervousness and Preparing Mentally: Before the Presentation
Overcoming Nervousness and Preparing Mentally: During the Presentation
Appearing Confident in Front of the Crowd
Delivering Your Speech
How to Lose an Audience in the First Two Minutes
Flexibility Is Key!
Reading Body Language. Head
Movement and Position
Eyebrows
Eyes. It's All in the Eyes
Nose
Mouth
Facial Expressions
Hands
Arms/Legs
Feet
Openness
Defensiveness
Evaluation
Nervousness
Boredom/Impatience
Body Language Mistakes. Poor Posture
Invading Personal Space
Communicating with Power
CHAPTER 10: PEOPLE-CENTRIC SKILLS. Remembering Names
Answering Questions That Sound Like an Attack
CHAPTER 11: PEOPLE-CENTRIC SKILLS. The Feedback Sandwich
Providing Constructive Criticism
Using Silence to your Advantage
CHAPTER 12: PEOPLE-CENTRIC SKILLS. Crisis Management
Which Is More Harmful?
NOTES
About the Author
Index
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