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Gautham Pallapa. Leading with Empathy
Table of Contents
List of Tables
List of Illustrations
Guide
Pages
Additional Praise for Leading with Empathy
LEADING WITH EMPATHY. Understanding the Needs of Today's Workforce
Preface
Acknowledgments
Chapter 1Introduction
Adverse Impact of a Global Pandemic
Apocalypse Bingo
Impact on Families and Society
Impact on Families
Increased Responsibilities
Difficulty in Achieving Work-Life Balance
Homeschooling Children
Impact on Birthrates
Societal Impact
Social Relationships
Domestic Violence
Religious Impact
Pandemic Pets
Divorce Rates
Humanity Needs Empathy Now More Than Ever
Finding the Silver Lining in These Dark Clouds
Proposing: Empathy as a Prescription for a World Overwhelmed by Adversity
Lead with Empathy
How This Book Is Structured
An Exercise to Reduce Stress
Reflections
Notes
Chapter 2 The Toll on Humanity
Adversity on a Global Scale
The Impact on Society
Loss of the Familiar
Unemployment
Hoarding and Profiteering Issues
Lack of Trust in a Vaccine
Racial Inequality and the Pandemic
Anti-Asian Sentiment
Two Personal Anecdotes
Black Lives Matter Demonstrations
BLM Resources
Gender Inequality and the Pandemic
Actions for Impact
Virtual Schooling
Dealing with Your Child's Stress and Fears
Financial Impact on Industries
The Negative Impact on Healthcare
Kudos to Our Healthcare Workers
The Negative Impact on Retail
Fear for Her Life
The Negative Impact on Travel and Hospitality
What Can You Do to Help?
Summary
Reflections
Notes
Chapter 3 Overcoming Stress and Anxiety
Understanding Stress
The Three Major Stress Hormones
Adrenaline
Norepinephrine
Cortisol
Do You Really Need That Stress?
Effects of Chronic Stress
Symptoms of Stress Overload
Overwhelmed by Pandemic Stress
Causes of Stress
Top 10 Stressful Life Events
What's Stressful to You?
How Much Stress Is Too Much?
Maslow's Hierarchy of Needs and the Pandemic
Pandemic Stress
Post-Pandemic Stress
Agoraphobia
Post-Pandemic Stress Disorders
The Stress of Not Having a Vaccine
The Impact on Our Hierarchy of Needs
Physiological Needs
Safety Needs
Belonging and Love Needs
Self-Esteem
Self-Actualization
Happy Chemicals
How to Combat Stress
Relaxing Your Senses
Relaxation Techniques
Activities for a Healthy DOSE of Happy Chemicals
Dopamine: Embrace a New Goal
Oxytocin: Build Trust Consciously
Serotonin: Believe in Yourself
Endorphins: Make Time to Stretch and Laugh
Cortisol: Survive, Then Thrive
Building New Happy Habits
Eat Healthy
Exercise and Meditate
Take Time to Show Gratitude
Achieve a Goal
Do Something You've Never Done Before
Ask for a Hug
Go Outside
Think about a Happy Memory
Remedy with Tea
Get a Massage
Sleep
Pick Up Some Lavender Sprigs or Essential Oils
Summary
Reflections
Notes
Chapter 4 The Power of Empathy
Emotional Intelligence
Empathy
How Do You Know if You Are Empathic?
Types of Empathy
Cognitive Empathy
Emotional Empathy
Compassionate Empathy
The Difference Between Empathy and Sympathy
My Guiding Principle for Empathy
The Benefits of Empathy
Empathy Is on the Rise
What Impedes Empathy
Psychological and Emotional Composition
Surroundings and Culture
Bias and Privilege
Hedonism
Personal Story
Enabling Empathy
Create New Connections
Experience Someone's Life from Their Perspective
Join Others in a Shared Cause
Empathy in Children
Learning Empathy from a Child
Summary
Reflections
Notes
Chapter 5 Leading with Empathy
Start Your Leadership Journey with Emotional Intelligence
Label the Emotion
Assign Time to Develop Self-Awareness
Be Vulnerable
Dedicate Some Time for Yourself
Empower Positive Emotions
The Benefits of Exhibiting Emotional Intelligence
“You Are Not One of the Boys”
Reflections
Overcome Your Limiting Beliefs for Better Empathy
Recognize Your Limiting Beliefs
Step 1: Realize that you have an advantage over others
Step 2: Invalidate your limiting beliefs
Step 3: Transform your limiting belief into a motivator
Change Your Perspective
The Debilitating Effects of Limiting Beliefs
Random Acts of Kindness Increase Empathy
The Science Behind Kindness
The Benefits of Random Acts of Kindness
Examples of Random Acts of Kindness
Don't Think, Just Do
Acts of Kindness During COVID-19
Emotional Hijacking
Instilling Empathy and Emotional Intelligence in Children
Practice 1: Iteration Planning
Practice 2: Spindowns
Practice 3: Emotional Check-Ins
Practice 4: Root Cause Analysis
Children Are Our Future
Summary
Reflections
Notes
Chapter 6 Enterprise Empathy
Empathy Improves Productivity
Empathy and Kindness
Leadership Sets the Example
No One Comes to Work Planning to Do a Bad Job
Empathic Leadership
Why We Have a Dearth of Empathic Leaders
Sabotaging a Promising Career
Reflection
How to Be an Empathic Leader
Be Authentic
Be Vulnerable
Be Approachable
Be Attentive
Be Appreciative
Be Helpful
Pitfalls of Empathetic Leadership
Improving Psychological Safety
Why Do People Feel Unsafe?
The Importance of Psychological Safety
Benefits of Psychological Safety
Self-Confidence
Motivated Individuals
Openness
Positive Energy
Increased Productivity
How Can Leaders Make Workplaces Psychologically Safe?
Provide Empathic Leadership
Embrace Failure
Protect Your People
Famous Empathic Leaders
Customer Empathy
How to Overcome Obstacles to Customer Empathy
How to Demonstrate Customer Empathy
Understanding the Client
Keep Your Say-to-Do Ratio as Close to 1 as Possible
Be Flexible and Have an Open Mind
Be Persistent
Be Approachable
Shifting to a Remote Workforce Overnight
Changing Attitudes on the Role of the Office
Technology Adoption
Reduced Travel
A Hybrid Way of Working
The Evolution of the Office
Remote Onboarding
How to Develop Empathy at Work
Give Your Full Attention
Consider Other People's Perspectives
Take Action
Empathy as a Core Tenet of Organizational Culture
Westrum's Typology of Organizational Culture
Transforming an Organizational Culture
Crowdsource Empathy
Hire for Empathy
Questions to Gauge Empathy
The Power of a Generative Culture
Summary
Reflections
Notes
Chapter 7 Employee Empathy
The Benefits of Empathy in the Workplace
Remote Is the New Normal
Empowering Teams
Execution
Optimize Processes for a Remote Workforce
Modernize Your Technology Stack
Signal the End of a Working Day
Lean, Agile, and DevOps for IT
Collaboration
Tips
Communication
More Noise, Less Relevance
Asynchronous Communication
A Picture Is Worth a Thousand Words
Interactive Town Halls
Meeting Overload
Tackling Meeting Sprawl
POWER to Make Meetings Valuable
Enablement
Connectivity and Relevance
Emotional Intelligence
Organizational Culture
How to Increase Psychological Safety
Lack of Psychological Safety in a Pathological Organization
A Good Work-Life Balance
Promote a Work-Life Balance
Actualize, Not Just Verbalize
Reflection
Virtual Team Building
Virtual Happy Hours
Reflections
A Good Work-Life Balance Is Achievable
Summary
Reflections
Notes
Chapter 8 Optimism, Evolution, and Empowerment
Adversity in 2020
The COVID-19 Global Pandemic
Racial Injustice
Privilege and Elitism
Economic Inequality
Anti-Intellectualism
Let's Be Optimistic about Our Future
People Are More Empathic Than Before
There's an Increase in Employee Empathy
Remote Work Has Become More Acceptable
There Are Newer Ways of Collaboration
The Digital Landscape Is More Egalitarian
Leapfrogging Innovation and Evolution
Leading with Empathy
Notes
Chapter 9 Actions for Empathy
Empathy for Adults. Tips for Practicing Empathy
Preparing for Hybrid Work
Exercises for Empathy
Random Acts of Kindness
Volunteering
Encouraging Empathy in Children
Playdough Emotions
Adopting a Pet
Donate Toys, Games, and Books
Help in a Voluntary Capacity
Read to Children in Hospitals
Guessing Emotions
Emotions Collage
Share Your Stories
Notes
About the Author
Index
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