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Ken Blanchard. Go Team! Take Your Team to the Next Level
FOREWORD
INTRODUCTION MOVING TEAMWORK TO THE NEXT LEVEL
ONE. Understanding Next Level Teams a picture of your future
WHY IS A NEW KIND OF TEAM NEEDED TODAY?
WHAT KIND OF TEAM GETS GREAT RESULTS?
NEXT LEVEL TEAMS AND THE LEADER’S ROLE
BENEFITS OF NEXT LEVEL TEAMS
PICTURING YOUR WORK GROUP AS A NEXT LEVEL TEAM
MOVING FROM AN IDEA INTO ACTION
STEP ONE. Begin LearningNext Level Skills
TWO. Use Information to Build Responsibility
DECISIONS REQUIRE INFORMATION
WHAT INFORMATION TO SHARE?
TRUST
THE NEED TO CHANGE OUR BELIEFS ABOUT INFORMATION
THREE. Clarify Boundaries to Create Focused Action
WHAT IS A BOUNDARY?
BOUNDARIES CLARIFY ROLES
BOUNDARIES ENCOURAGE CREATIVITY AND EXPLORATION
BOUNDARIES: A CAUTION
FOUR. Act Like a Team to Promote Shared
NEXT LEVEL TEAMS VERSUS WORK GROUPS
STARTING A NEXT LEVEL TEAM HAS ITS CHALLENGES
MAKING EFFECTIVE USE OF OUR DIFFERENCES
TEAM BASICS: THE FOUR QUESTIONS A NEXT LEVEL TEAM MUST ANSWER
TEAMWORK: A REQUIRED BUSINESS SKILL
STEP TWO. Accelerate the Change
FIVE. Share More Information to Enhance Trust
FRUSTRATION IS TYPICAL, BUT IT IS A POWERFUL SOURCE OF ENERGY
FIVE REASONS FOR FRUSTRATION
FOCUS ON THE BENEFITS FOR TEAM MEMBERS
SHARING MORE SENSITIVE INFORMATION
SOLICITING INFORMATION FROM TEAM MEMBERS
USING MEASUREMENTS AS INFORMATION TO ACCELERATE CHANGE
INFORMATION SHARING MOVES THE TEAM FROM FRUSTRATION TO CHANGE
SIX. Widen the Boundaries to Promote Greater Freedom for Action
THE IMPORTANCE OF TEAM GOALS
WIDENING BOUNDARIES BY SETTING PERSONAL DEVELOPMENT GOALS
WIDENING THE BOUNDARIES TO INCLUDE ORGANIZATIONAL ISSUES
“BUT OUR TEAM CAN’T AFFECT ORGANIZATIONAL POLICY!”
WIDER BOUNDARIES TURN DISCOURAGEMENT INTO DEVELOPMENT
SEVEN. Make Team Decisions to Create a
MORE DECISION-MAKING AUTHORITY FOR THE TEAM
ENLISTING NATURAL TALENTS OF TEAM MEMBERS
EXPANDING THE RANGE OF TEAM MEMBERS’ ROLES THROUGH TRAINING
REMOVING OBSTACLES THROUGH EFFECTIVE TEAM PROCESSES
WHAT MAKES TEAMS SUCCEED OR FAIL?
EXPANDING TEAM PROBLEM SOLVING AND DECISION MAKING
DISCOURAGEMENT AND CHANGE: THE END OF STEP 2
AS WE TRANSITION TO STEP 3
STEP THREE. Master the Skills
EIGHT. Use Information to Drive Great Results
HOW CAN BETTER USE OF INFORMATION KEEP THE CHANGE PROCESS GOING?
DETERMINING WHAT INFORMATION IS UNNECESSARY
REVISITING INFORMATION SHARING AND TRUST
HELPING NEW TEAM MEMBERS
MASTERING INFORMATION SHARING FOR THE NEXT LEVEL
NINE. Replace Boundaries with Vision and Values
MAKING THE “RIGHT” DECISION
WIDENING BOUNDARIES TO ENHANCE TEAM CONTRIBUTION
VISION, MISSION, AND VALUES AS BOUNDARIES FOR YOUR TEAM
EXPAND YOUR TEAM’S ROLE EVEN FURTHER
TEAMS AS BUSINESS PARTNERS
USING VISION AND VALUES FOR TEAM SUCCESS
TEN. Be a Next Level Team and Get Great Results
HOW TO MAINTAIN A HIGH PERFORMANCE NEXT LEVEL TEAM
MEASURE WORK PERFORMANCE
MEASURE HOW THE TEAM IS FUNCTIONING
EVALUATE DAILY
BUILD THE TEAM USING OFF-SITE EXPERIENCES
RECOGNITION
RAISE THE BAR: LOOK FOR NEW OPPORTUNITIES
BEING A NEXT LEVEL TEAM WITH A FUTURE
ELEVEN
TIME TO CELEBRATE
SERVICES AVAILABLE
LINKING GO TEAM! TO IMPORTANT TEAM CONCEPTS FROM PREVIOUS BOOKS
TEAM PRAISINGS
ABOUT THE AUTHORS
ABOUT BERRETT-KOEHLER PUBLISHERS
BE CONNECTED
Отрывок из книги
We were honored when Ken, Alan, and Peter asked us to write the foreword to their new book, Go Team! Ken and Alan have been our friends and colleagues for more than thirty years. We are delighted that they are adding this guide to understanding and achieving “Next Level” team status to the Blanchard library on team excellence.
For the past two decades significant changes have been occurring in our workplaces involving how work is structured and how decisions are made. Organizations have had to reinvent themselves to meet the demands of a rapidly changing global environment. Productivity, quality, and human satisfaction have increased in those organizations that have begun to use high involvement management practices. And teams have been the cornerstones of many of these successful change efforts.
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This field guide will serve many teams for many years as an outstanding resource to use to increase team skills, productivity, and morale. It is an ideal follow-up to training in basic team concepts and can help ensure application and sustainability in real-world team settings.
Excellence in leadership, innovation, quality, service, productivity, and human satisfaction in the twenty-first century will best come from people working in teams that can use their potential, knowledge, and motivation. Go Team! is a tool that can help make that happen, and we hope you will use it to Take Your Team to the Next Level.
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