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Alain Hunkins. Cracking the Leadership Code
Table of Contents
List of Illustrations
Guide
Pages
CRACKING THE LEADERSHIP CODE. THREE SECRETS TO BUILDING STRONG LEADERS
INTRODUCTION Deciphering the Code: Why I Wrote This Book
MIRED IN MEDIOCRITY
THE PURPOSE OF CRACKING THE LEADERSHIP CODE
KEYS TO READING THIS BOOK
THE STORY BEHIND MY STORY
CRACKING THE CODE
LET'S GET CRACKING
Part I CONTEXT
Chapter 1 BECOMING A BETTER LEADER The Basics
CONNECTION
COMMUNICATION
COLLABORATION
LOOKING IN THE MIRROR
FOCUS ON THE FUNDAMENTALS
Chapter Resources
Chapter 2 YOUR INHERITED LEADERSHIP LEGACY
A BRIEF HISTORY OF LEADERSHIP IN ORGANIZATIONS
THE TAYLOR APPROACH TO LEADERSHIP
WHY COMMAND AND CONTROL ENDURED
Jobs and Education Were Scarce
Factory Work Paid Well
Work Was Static
Business Cycles Were Slow
Less Access to Information
SCIENTIFIC MANAGEMENT'S INFLUENCE ON BUSINESS SCHOOLS
THE LEGACY STOPS PAYING DIVIDENDS
Chapter Resources
Chapter 3 WHY OLD-SCHOOL LEADERSHIP STOPPED WORKING
MEGATREND 1: GLOBAL AFFLUENCE AND CHOICE
MEGATREND 2: COMPUTERIZATION
MEGATREND 3: TRANSPARENCY
THE LEADER OF THE FUTURE
Chapter Resources
Part II CONNECTION
Chapter 4 EMPATHY The Basis of Connection
WHAT IS EMPATHY?
LEADERSHIP BENEFITS OF EMPATHY
Empathy Builds Trust. Trust Gets Results
CHIEF EMPATHY OFFICER
Empathy Creates Insight. Insight Creates Results
Empathy Fosters Innovation. Innovation Gets Results
Chapter Resources
Chapter 5 EMPATHY Connection in Action
CHALLENGES TO LEADING WITH EMPATHY
Lack of Practice
Right–Wrong Mind-set
Fear Mentality
Impatience
The Hot–Cold Empathy Gap
Power
FACING THE CHALLENGES TO BUILD EMPATHY
Listen with Purpose
Practice Being Open
CHIEF CURIOSITY OFFICER
Cultivate Curiosity
Engage with Strangers
Break Your Habit Patterns
Spend Time in Another Person's Shoes
BECOMING A CONNECTED LEADER
Chapter Resources
Chapter 6 BUILDING YOUR CREDIBILITY
THE GIFT OF LEADERSHIP
LEADERSHIP IS A ONE-ON-ONE RELATIONSHIP
HONESTY
SHOWING UP ON TIME
DOING WHAT YOU SAY YOU WILL DO
BEING CONSISTENT
COMMITMENT CREATES CREDIBILITY
Chapter Resources
Part III COMMUNICATION
Chapter 7 THE CONFUSING CONUNDRUM OF COMMUNICATION
CATASTROPHIC COMMUNICATION
OBSTACLES TO COMMUNICATING WELL
Lack of Alignment
The Four Fatal Assumptions of Leaders
Lack of Shared Context
Overload
Chapter Resources
Chapter 8 CRACKING THE COMMUNICATION CODE
COMMUNICATION GONE WRONG
THE RIGHT WAY TO COMMUNICATE
Key 1: Communicate with the End in Mind
Key 2: Have a Central Message
Key 3: Create Checks for Understanding
Key 4: Own and Fix Communication Breakdowns
Key 5: Make the Implicit Explicit
Key 6: Master the Medium
RAISE YOUR COMMUNICATION GAME
Chapter Resources
Part IV COLLABORATION
Chapter 9 MOTIVATION The Search for the Magic Pill
UNDERSTANDING THE DRIVERS OF MOTIVATION
THE SECRET ABOUT MOTIVATION
Chapter Resources
Chapter 10 LEADING BY DESIGN The Primary Needs
MOTIVATIONAL DESIGN
HUMAN NEEDS
Primary Need 1: Safety
Primary Need 2: Energy
Lead by Example
Use the 90-minute Rule
Stop Unnecessary Interruptions
Direct Less and Facilitate More
Create Variety
Include Humor
Tell Stories
Get People Moving
Appreciate
MEETING THE PRIMARY NEEDS
Chapter Resources. Apply the Human Need-Satisfying Process
Chapter 11 LEADING BY DESIGN The Performance Needs
PERFORMANCE NEED 1: PURPOSE
Tell the Origin Story of Your Company—and Your Leadership
Have Your Customers Share Stories Firsthand
Co-create a Purpose Statement with Your Team
Acknowledge Progress
PERFORMANCE NEED 2: OWNERSHIP
Expect the Best
Ask
Focus on the Ends, Not the Means
Have a Clear Decision-making Process
Ask for Feedback
SATISFYING PERFORMANCE NEEDS SATISFIES PERFORMANCE
Chapter Resources
Chapter 12 CREATING GREAT EMPLOYEE EXPERIENCES
WHAT IS AN EXPERIENCE?
WHAT DOES CUSTOMER EXPERIENCE HAVE TO DO WITH LEADERSHIP?
THE POWER OF PEAK MOMENTS
LEAVE THEM WITH A WOW EXPERIENCE
MASTERING GREAT EXPERIENCES: GENERATE POSITIVE EMOTION
Model Positivity
Flip the Negative Script
Acknowledge and Celebrate Small Wins
MASTERING GREAT EXPERIENCES: CREATING DELIGHT
Start with Sizzle
Use a Relevant Icebreaker Activity
Poll the Group Using ART
Ask Them a Question about Themselves, Get Them Talking, Then Listen
Play a Video
Use Surprise
Create Rituals
End with a Bang
TAILORING A PERSONALIZED EXPERIENCE
Chapter Resources
Chapter 13 MAKING THINGS SIMPLE
THE SIMPLE ADVANTAGE
MEETINGS
Require Meeting Agendas in Advance
Make It OK to Say No
Have a Strong Facilitator
Avoid Multitasking
Start Promptly
Have Stand-Up Meetings
Appoint Timekeepers and Scribes
Change the Default Times
Distribute Materials in Advance
Use the Parking Lot
End the Meeting if It's Going Nowhere
Follow Up
Create One Meeting-Free Day a Week
EMAIL
Turn Auto-Notifications Off
Create Email-Free Time Zones
Create Norms for Response Times
Save as Draft, Delay Delivery, and Send Later
Limit CC Recipients and Do Not Reply All
Write a Clear Subject Line
Utilize One-Screen Emails
SUMMING UP SIMPLE
Chapter Resources
EPILOGUE Time to Leap
THE MYTH OF LEADERSHIP DEVELOPMENT
THE POWER OF SMALL CHANGES
YOU'RE AS READY AS YOU NEED TO BE
NOTES. INTRODUCTION
CHAPTER 1
CHAPTER 2
CHAPTER 3
PART II
CHAPTER 4
CHAPTER 5
CHAPTER 6
PART III
CHAPTER 7
CHAPTER 8
PART IV
CHAPTER 9
CHAPTER 10
CHAPTER 11
CHAPTER 12
CHAPTER 13
EPILOGUE
BIBLIOGRAPHY
ACKNOWLEDGMENTS
ABOUT THE AUTHOR
INDEX
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