The Manager's Phrase Book: 3000+ Powerful Phrases That Put You In Command In Any Situation
Описание книги
The Manager's Phrase Book is a collection of thousands of ready-to-use phrases that will enable you to move into the ranks of today's most competent managers. You will have control of any situation at a moment's notice, regardless of your position in the corporate world. You will have all the weapons you need to succeed where vibrant, meaningful, appropriate, and, perhaps above all, precise language is required.
With this passport to success, you will begin a new game in which you are among the charismatic, the untouchable – the elite. The Manager's Phrase Book is an amazingly fast paced, easy-to-use reference book that will help you to:
• Use the correct words at all times
• Conquer conflict
• Take on challenges and challengers
• Build bridges between people
• Address sticky situations
• Further your own career
• And so much more
The Manager's Phrase Book makes it easy for you to break out of the mundane world of management and to take on all comers. It is the latest compilation of Patrick Alain's research on how managers really communicate in today's world.
Эта книга представляет собой набор из тысяч готовых к использованию фраз, которые позволят вам с легкостью стать одним из самых компетентных руководителей. Вы будете иметь контроль над любой ситуацией и в любой момент, независимо от вашей позиции в корпоративном мире. Вы будете иметь все оружие, необходимое, чтобы преуспеть там, где яркий, значимый и прежде всего точный язык просто необходим.
С этим своеобразным ключом к успеху вы начнете вести новую игру, в которой вы будете харизматичной элитой, к которой вы всегда стремились. «Разговорник руководителям» является удивительно простым, легким в использовании справочником, который поможет вам:
• Использовать правильные слова в любое время.
• Побеждать в конфликтах.
• Отвечать на вызовы и конкуренцию.
• Налаживать контакты с людьми.
• Двигаться вверх по карьерной лестнице.
• И многое, многое другое!
Книга является последним сборником результатов научных исследований Патрика Алена о том, как руководители действительно общаются в современном мире.
Оглавление
Alain Patrick. The Manager's Phrase Book: 3000+ Powerful Phrases That Put You In Command In Any Situation
Acknowledgments
Preface
How to Use This Book
Part 1. Staffing and HR
Part 2. Ethics and Legalities
Part 3. Feedback and Discipline
Part 4. Bad Behavior
Part 5. Motivation
Part 6. When It’s Personal
Part 7. Meetings and Presentations
Part 8. Sticky Situations
Part 9. Dealing With Customers
Part 10. Managing Lower-Level Managers
Bonus Section. Managing Up
About the Author
Отрывок из книги
Are you a purchasing manager, a production manager, or an IT manager? Do you manage in marketing, sales, or finance? Is it up to you to take charge of human resources or product development? Regardless of your industry or level of experience, you have to make optimum use of all the resources you have at your disposal. Being thrust into an unpredictable situation can be difficult, and this is doubly true when you are a manager. Regardless of whether you are a seasoned manager or someone who has not yet experienced all the power, perils, and pitfalls of leading people, you will be expected to take charge and make things better for your direct reports and the company. This balancing act isn’t always easy, and it can be especially stressful if you are fumbling for words or lacking in nuance in your communications. The fact that you reached for this book means that you probably aren’t satisfied with how you’ve been handling this aspect of your job. You know you can do better, but you need some magic phrases to help kick-start the process. And because you’re busy, you need a reference tool that is concise, easy to use, and portable. In this book you’ll find hundreds of specific responses that have helped managers and would-be managers just like you take control of their communications.
My goal in writing this book was to share these talking points so that you can develop a strong and capable managerial presence in any situation. The higher up you move in the chain of command, the more readily you will need to be able to summon powerful and effective words and phrases – to motivate, to inspire, to correct, to command. Ideally they should become second nature, a part of your everyday routine. To help you do that, this book is organized into 10 easy-to-digest sections, plus one bonus section at the end. There is also a comprehensive index at the end to help you locate relevant topics easily.
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• Well, you’ve certainly got a lot to learn.
• I like to throw the newbies into the deep end to see if they can swim. Don’t take it personally.
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