How to improve relationships with people. Become self-confident

Отрывок из книги

Chapter 1: In a World of noise: from hearing to understanding

In our noisy world, overflowing with information and constant distractions, the art of active listening has become a valuable and rare gift. We often hear words but do not understand their true meaning. We think about our response before the other person has finished speaking. We miss important details, losing contact with the person on the other side.

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How to master emotional literacy?

Recognizing emotions: learn to identify what you are feeling and give names to your emotions.

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