Managing the Dental Team: Guidelines for Practice Success

Оглавление

American Dental Association. Managing the Dental Team: Guidelines for Practice Success

Acknowledgments

Table of Contents

Introduction

Managing the Dental Team: What It Means and Why It Matters

Leadership. The Dentist Is the Leader of the Team

Preventing Drama

The Members of the Dental Team. Position Overviews

Resources:

Associate Dentist

Dental Assistant

Dental Hygienist

Dental Laboratory Technician

Administrative Assistant

Appointment Coordinator

Bookkeeper

Business Manager

Financial Coordinator General duties include:

Marketing and Communications Coordinator

Office Manager

Practice Administrator

Managing the Dental Team. Staffing

Resources:

Recruiting

Resources:

The Application Process

Initial Telephone Screening

Resources:

The Interview Process

Working Interviews vs. Skills Assessments

What You Should Consider. Background Checks

Resource:

Reference Checks

Resources:

Professional and/or Personal References

Credit Checks and Bonding

Onboarding New Employees

Resources:

Step 1: Interview

Step 2: Pre-qualification

Step 3: Pre-Orientation/Onboarding

Step 4: Orientation

Step 5: Mentoring

Prior to Hire

Upon Hiring

Working with Family Members

Hiring Temporary Staff

Professional Liability Coverage

Terminations

Resources:

Managing Performance. Staff Compensation

Resources:

Benefits

Resources:

Benefits Required by Law

Mandatory Benefits

Optional Benefits

Resource:

Managing Employee Performance and Salary Reviews

Resources:

Staff Satisfaction

Staff Training

Staff Training Topics

Resource:

Continuing Education

Manuals and Policies. Creating the Policy Manual

Resources:

Policies to Consider

Resources:

Employee Acknowledgement

Office Background and Description

Diversity and Non-discrimination Policies

Office Policies

Employee Policies

Employee Benefits Policies

Employee Management Policies

Safety and Security Policies

Отрывок из книги

The American Dental Association thanks the following individuals for their contributions to this module:

• Dr. Andrew B. Brown, Council on Dental Practice 2012-2016, chair 2015-2016

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• Implement marketing strategies

• Coordinate event planning, conference travel, volunteer and mentorship opportunities, community outreach, and similar programs

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