Оглавление
Andrew Laudato. Fostering Innovation
Table of Contents
List of Tables
List of Illustrations
Guide
Pages
Fostering Innovation. How to Build an Amazing IT Team
Introduction
Why Did I Write This Book?
About This Book
Reader Support for This Book. How to Contact the Publisher
1 Hey, What Do You Know?
Build Your Skillset
Grow Through Listening
A Proactive Mindset
Note
2 An Amazing IT Department? What's That?
3 Conventional Wisdom Is Wrong
A Tale of Two Projects
The Downward Spiral of Micromanagement
Notes
4 The Right Foundation
Set Expectations
Build Trust
Share Your Values
5 The Laudato Hierarchy of IT Needs
Note
6 Keep the Lights On (KTLO)
Note
7 Lean and Efficient IT
8 Create Value
Cost Reduction
Increase Revenues and Enable Opportunities
Reduce Risk
9 Let's Innovate
Develop the Mindset
Dedicate Resources
Embrace Risk
Idea Generation
Rapid Prototyping
Note
10 CIO Report Card
11 Culture Eats Eggs and Strategy Eats Bacon, or Something to that Effect
The Wrong Way to Develop Culture
Building a Strong Culture
How Can a CIO Influence Culture?
The Blue Bloods
12 The Boxes, the Lines, and the Dashes
Step 1: Identify Your Functions and Business Needs
Step 2: Create an Org Chart
Step 3: Run Use Cases
Step 4: Identify Skills
Step 5: Review Your Team
13 Org Design—Just Show Me the Answer
Support
Cyber-Security
Portfolio Manager
HR Partner
Finance Partner
Executive Assistant
Notes
14 Organizational Design and Culture
15 It's Not the Play, It's the Player
Note
16 Take Care of Those Peeps
Ask People What They Want from Their Career
Spend the Most Time with Your Best People
Provide Career Development Planning
Always Support Your Team, Even When They're Wrong
Be a Diode
Have a Real Open-Door Policy
Listen
Only Make Changes that Are Necessary
Provide Fair and Timely Feedback
Be Kind Enough to Let Someone Go
Notes
17 Hire the Best
Notes
18 The Best Team Is a Diverse Team
Note
19 Using Mercenaries—I Mean, Consultants
Management Consultants
Project-Based Consultants
Offshore, Nearshore, Onshore
Staff Augmentation
Boutique Firms
20 The Power of Experts
Notes
21 Build that Network
Formal CIO Networks
Navigating a Cocktail Party
Social Media
22 Good Advice Doesn't Come Cheap; It's Free
Note
23 The Written Word—a.k.a. IT Strategy
Align Your Strategy
Create Your Strategy
Put Your Strategy into Action
24 It's the Uptime, Stupid
Measuring Uptime
AN EXAMPLE OF ESTABLISHING AND REPORTING ON AN SLO
Nuances of Measuring Uptime
Information Technology Infrastructure Library (ITIL)
When You Have a Problem, Proclaim It Loudly
Troubleshooting
Let Them Eat Cake
Change Management
Daily Meeting
Annual Readiness
Note
25 If It's Important, You Better Get Two
Redundancy and Probability Math
The Only True Test
Does Any of This Matter in the Cloud?
Notes
26 Lock It Down
Note
27 Lean and Efficient IT
Software
Legality
Cloud Services
Telcom
Professional Services
Capital Expenses Drive Operating Expenses
The Small Stuff
Reduction in Force
Less Is More
Note
28 What Should I Work on First?
29 Limit Your Work in Process (WIP)
Notes
30 One List to Rule Them All
Create Your List
Rank Your List
WEIGHTED SHORTEST JOB FIRST (WSJF)
Create a Standard Deviation Report
Communicate Priorities
Cumulative Total
Operationally Required Projects
Be Ready for Line Jumpers
Moving Forward
31 Portfolio/Program/Project Management
Consistency Creates Speed
Ranked Project List
A Unified Calendar
Big Room Planning
Project Charter
A Project Schedule Is Not a Project Plan
Kanban
Agile Mindset
Keep Teams Intact
Note
32 Love Your HR Department, Just Don't “Love” Your HR Department
Compensation
Employee Relations
Learning and Development
Payroll and Benefits
Organizational Design
Talent Acquisition
33 If I Wanted to Be a Lawyer, I Would Have Gone to Law School
Licensing Models
The Cloud
Indemnification
Limitation of Liability
Breach/Litigation
Force Majeure
Accounting Considerations
Data Ownership and Preservation
Cyber-Security
Unsavory Practices
End-User License Agreement (EULA)
Changing Terms on an Invoice
Virtualization
Hyperlinks
Relationships over Contracts
Software Audits
Other Involvement with the Legal Department
Notes
34 Let's Make a Deal
35 Accounting, My Worst Subject
Chargebacks
Showbacks
Remedial Accounting Starts Here
General Ledger
Accruals
Balance Sheet
Income Statement
Statement of Cash Flows
Capital Expenses (CapEx) vs. Operating Expenses (OpEx)
Capitalized Internal Labor
Depreciation
Write-Off
EBITDA
Return on Investment (ROI)
Lookback ROI
Note
36 Learn Your Business, Inside and Out
37 What You Should Have Learned in Kindergarten
Notes
38 Professionalism Isn't Just Wearing a Suit
Complain the Right Way
Don't Allow Gossip
Make Your Word Gold
Keep a Secret
Don't Yell, Curse, or Pound the Table
Assume Everything Will Get Out
Remove Stress from Your Boss
Just a Little Bit Better
Notes
39 What You Do Matters—You're Always on the Clock
40 Vendors and Frendors
41 A Word to the Vendors
Note
42 Be a Cool Customer
43 Get Your Butt in Shape
Sleep
Weight Management
Nutrition
Exercise
Notes
44 When Something Goes Wrong
Step 1: Leap into Action
Step 2: Assess Things
Step 3: Plan Your Response
Step 4: Communicate
Step 5: Monitor the Situation
Step 6: Learn from It
Notes
45 When Others Come Knocking
46 What's Wrong with Outsourcing?
Notes
47 Switching Jobs
Should I Stay, or Should I Go?
Make the Move
On-Board Yourself
Notes
48 Technology Matters
49 Conclusion
Index
About the Author
About the Technical Proofreader
Acknowledgments
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