Оглавление
Anthony Holmes. Managing Through Turbulent Times
Publishing details
Preface
About the author
Acknowledgements
Introduction
1. What do I mean by turbulence?
Endnotes
2. What are the limits to management?
The managerial toolkit
Change versus control
Doing the right thing or doing things right?
Avoiding panic moves
Avoiding inaction
Endnotes
3. Corporate lifespan
Beginning
Becoming
Being
Reversing
Identifying an organisation’s position in its lifespan
How to determine the managerial mode
4. Psychology of management
The T-Matrix
Endnote
5. The six stages of crisis development
T-Matrix, including the six stages of crisis development
Key for the T-Matrix
1. Denial
2. Concealment
Emotional
How can this tendency be overcome?
What can be done?
Rational
Trust
3. Containment
4. Negotiation
5. Confrontation
6. Collapse
Endnote
6. The effect of turbulent times
The Defenceless
The Resistant
Healthy Survivors
Disabled Survivors
What can be done? Turbulence of growth
Turbulence of decline
Turbulence caused by a HILPE
Endnotes
7. Stories
Memes
Endnotes
8. Managers or leaders?
What is a leader?
Who are the leaders?
Managers cannot become leaders on demand
Beware hubris
When to discard a leader
Endnote
9. Seven principles of crisis management
1. Obtain multiple opinions in the decision-making process
2. Retain close control over the implementation of policy
3. Reduce time pressure
How can you reduce time pressure?
4. Limit objectives
5. Maintain flexible options
6. Understand the nature and potential behaviour of the adversary
7. Maintain communication
External stakeholders
(i) Shareholders
(ii) Lenders and bondholders
Suppliers
Customers
Employees
Job losses
Endnotes
10. Planning for the present
Competitive strategy
11. Managing the balance sheet. Cash is more important than profit
How to generate cash. One-off cash generation programme – find the locked away cash
Dealing with inventory
Dealing with debtors
Dealing with creditors (including lenders)
Dealing with shareholders
12. Downsizing
Reducing costs
Maintaining marketing spend
Reducing headcount
Reducing revenue
Defence planning
Restructuring by abandoning products and services
Increasing margins
Prices
The cost of cost reduction
Maintaining capital and development expenditure
Those already in progress
Those not yet started
The radical approach
Endnotes
13. Changing the business model
UK GDP Growth 1970 to 2008
UK GDP Growth 1980 to 2008
Endnotes
14. Planning for the future
Endnote
15. The longer view
16. Conclusion
Appendix: The Turbulence Matrix
Axes of the T-matrix
How to estimate the organisation’s position on the vertical axis (Internal Conditions)
Questionnaire
Subjective evaluation
How to estimate the organisation’s position on the horizontal axis (External Conditions)
Technical
Turbulence Radar
Subjective
Отрывок из книги
As I write this book in the final quarter of 2008 the world appears to have moved to the edge of the precipice of the worst economic dislocation since the great depression that began in 1929.
The causes have been argued over ceaselessly in the media, and politicians are beginning to pander to a general desire to accuse and punish those who can be held responsible.
.....
Thus, if turbulence cannot be avoided, there is a general desire to contain it to a short and infrequent period, the onset of which is predictable.
You might imagine significant economic turbulence as a plague-like disease that infects the population. Irrespective of the social impact the consequence for the individual patient is debilitating, may be life-threatening and certainly requires treatment.
.....