What You Do Is Who You Are

What You Do Is Who You Are
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Ben Horowitz, a leading venture capitalist, modern management expert, and New York Times bestselling author combines lessons both from history and modern organisational practice with practical and often surprising advice to help us build cultures that can weather both good and bad times.The times and circumstances in which people were raised often shape them – yet a few leaders have managed to shape their times. In this follow-up to the bestselling business classic The Hard Thing About Hard Things, Ben Horowitz turns his attention to a question crucial to every organisation: How do you create and sustain the culture you want? This book is a journey through cultures ancient to modern, spotlighting models of leadership and culture-building from the samurai to prison gangs. Along the way, it answers fundamental questions: Who are we? How do people talk about us when we’re not around? How do we treat our customers? Can we be trusted? Because who you are is not the values you list on the wall. It’s not what you say in a company-wide meeting. It’s not your marketing campaign. It’s not even what you believe. Who you are is what you do. This book will help you do the things needed to become the kind of leader you want to be – and others want to follow.

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Ben Horowitz. What You Do Is Who You Are

WHAT YOU DO IS WHO YOU ARE. HOW TO CREATE YOUR BUSINESS CULTURE. Ben Horowitz

Copyright

Dedication

FOREWORD. Henry Louis Gates Jr

INTRODUCTION: WHAT YOU DO IS WHO YOU ARE

CULTURE IS THE STRONG FORCE

WHAT MAKES A CULTURE WORK?

HOW TO READ THIS BOOK

1. CULTURE AND REVOLUTION: THE STORY OF TOUSSAINT LOUVERTURE

WHO WAS TOUSSAINT LOUVERTURE?

LOUVERTURE’S RISE

HOW LOUVERTURE REPROGRAMMED SLAVE CULTURE

Keep What Works

Create Shocking Rules

Dress for Success

Incorporate Outside Leadership

Make Decisions That Demonstrate Cultural Priorities

Walk the Talk

Make Ethics Explicit

WHAT HAPPENED TO LOUVERTURE?

HISTORICAL IMPACT

2. TOUSSAINT LOUVERTURE APPLIED

KEEP WHAT WORKS

CREATE SHOCKING RULES

DRESS FOR SUCCESS

INCORPORATE OUTSIDE LEADERSHIP—HEY, MOTHERFUCKER!

MAKE DECISIONS THAT DEMONSTRATE PRIORITIES

WALK THE TALK

MAKE ETHICS EXPLICIT

3. THE WAY OF THE WARRIOR

WHAT DID CULTURE MEAN TO THE SAMURAI?

THE IMPORTANCE OF DEATH

DEFINING THE VIRTUES

Honor

Politeness

Veracity or Sincerity

APPLYING THE METHOD

MAKING THE CULTURE LAST

STORIES

4. THE WARRIOR OF A DIFFERENT WAY: THE STORY OF SHAKA SENGHOR

CULTURAL ORIENTATION

WHITE’S RISE

THE TURNING POINT: UNINTENDED CONSEQUENCES

CHANGING THE CULTURE AND HIMSELF

WHO IS SHAKA SENGHOR NOW?

5. SHAKA SENGHOR APPLIED

CULTURE CHANGES PEOPLE

LIVING THE CODE

CULTURE IS UNIVERSAL

WHEN THE CODE GETS WEAPONIZED

WHEN YOU HAVE TO CHANGE YOURSELF TO CHANGE YOUR CULTURE

CHANGE CULTURE THROUGH CONSTANT CONTACT

6. GENGHIS KHAN, MASTER OF INCLUSION

HOW CULTURE AFFECTED MILITARY STRATEGY

MERITOCRACY

LOYALTY

INCLUSION

7. INCLUSION IN THE MODERN WORLD

FROM CABRINI-GREEN TO CEO

LOYALTY AND MERITOCRACY TODAY

MASTERING INCLUSION—SEEING PEOPLE

8. BE YOURSELF, DESIGN YOUR CULTURE

BE YOU

BUT KNOW WHICH PARTS OF YOU NEED WORK

APPLYING WHO YOU ARE

CULTURE AND STRATEGY. DID SOMEBODY SAY BREAKFAST?

SUBCULTURES

A SPECIFICATION FOR EMPLOYEES

A UNIVERSAL ELEMENT OF STRONG CULTURES—WHAT YOU DO MUST MATTER

ATTRIBUTES THAT MAKE CULTURAL VIRTUES EFFECTIVE

9. EDGE CASES AND OBJECT LESSONS

WHEN CUSTOMER OBSESSION LEADS TO RECESSION

BREAKING YOUR OWN RULES

WHEN CULTURE CONFLICTS WITH THE BOARD OF DIRECTORS

TELLTALE SIGNS THAT YOUR CULTURE IS MESSED UP

OBJECT LESSONS

DEALING WITH CULTURE BREAKERS

The Heretic

The Flake

The Jerk

The Prophet of Rage

THE CULTURE OF DECISIONS

10. FINAL THOUGHTS

TRUST

Openness to Bad News

Encourage Bad News

Focus on Issues, Not People

Look for Bad News in the Regular Course of Business

LOYALTY

YOUR CULTURAL CHECKLIST

AUTHOR’S NOTE

INDEX

ACKNOWLEDGMENTS

ABOUT THE AUTHOR

ALSO BY BEN HOROWITZ

About the Publisher

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This is for all the people serving time who did what they did, but are now doing something positive. I see what you are doing.

I know who you are.

.....

I begin the second part of the book by walking you through how to understand your own personality and your company’s strategy and how to use that understanding to build the culture you need to succeed. Culture only works if the leader visibly participates in and vocally champions it. But most people don’t walk around with a supersharp definition of their personal cultural values. So how do you identify who you are and what parts of you belong in the organization (and don’t belong)? How do you become the kind of leader that you yourself want to follow?

Then I look at edge cases that can place your culture in conflict with itself or with your business priorities. And finally, I discuss a few components that probably belong in every culture, and give you a checklist of crucial principles.

.....

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