Business Trends in Practice
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Бернард Марр. Business Trends in Practice
Table of Contents
Guide
Pages
BUSINESS TRENDS IN PRACTICE. THE 25+ TRENDS THAT ARE REDEFINING ORGANIZATIONS
PART I INTRODUCTION: RIDING THE WAVE OF TRANSFORMATION
CHAPTER 1 THE FIVE GLOBAL SHIFTS THAT WILL SHAPE THE ORGANIZATIONS OF THE FUTURE
Trend 1: Our Changing Relationship with Our Planet
Trend 2: Shifts in Economic and Political Power
Trend 3: Growing Divergence and Polarization
Trend 4: Shifting Demographics
Trend 5: Social, Cultural, and Workplace Shifts
PRACTICAL LESSONS
Notes
CHAPTER 2 THE TEN TECH MEGA-TRENDS EVERY BUSINESS LEADER SHOULD KNOW ABOUT
No Ordinary Industrial Revolution
Trend 1: Ubiquitous Computing
Advances in computing power
Quantum computing
Storing and processing data
Trend 2: Connected and Smart Everything
Trend 3: The Datafication of Our World
Trend 4: Artificial Intelligence
Trend 5: Extended Reality
Trend 6: Digital Trust
Trend 7: 3D Printing
Trend 8: Gene Editing and Synthetic Biology
Trend 9: Nanotechnology and Materials Science
Trend 10: New Energy Solutions
PRACTICAL LESSONS
Notes
PART II RETHINKING KEY SECTORS
CHAPTER 3 HOW WE GENERATE ENERGY: The Three Trends Transforming the Energy Sector
Trend 1: The Decarbonization of Energy
The case for renewables
Overcoming the challenges with renewable energy
Investing in other energy alternatives
Trend 2: The Decentralization of Energy
The case for decentralized networks
Overcoming the challenges
Trend 3: The Digitization of Energy
What do we mean by digital transformation?
Overcoming the challenges
PRACTICAL LESSONS
Notes
CHAPTER 4 HOW WE STAY HEALTHY: The Seven Trends Shaping Healthcare
Trend 1: Preventative Medicine
Trend 2: Democratized Healthcare
Trend 3: Personalized, Precision Healthcare
Trend 4: Digitized Healthcare
Trend 5: Improving the Human Body
Trend 6: Robots and Nanobots
Trend 7: The Datafication of Medicine
PRACTICAL LESSONS
Notes
CHAPTER 5 HOW WE LEARN: The Two Main Shifts in Education
Shift 1: Rethinking What We Teach
What skills will students need to learn?
Encouraging lifelong learning
Shift 2: Rethinking How We Teach
More digitized content
More personalized, self-paced, and self-directed learning
More collaborative, project-based learning
More bite-sized learning
More immersive learning
PRACTICAL LESSONS
Notes
CHAPTER 6 HOW WE FEED OURSELVES: The Two Key Innovations Needed to Transform Agriculture
Innovation 1: Reimagining Our Current Farming and Agriculture Methods
More automation in farming
Precision farming
Blockchain in farming
More localized, urban farming
Genetic engineering in farming
Innovation 2: Finding New Ways to Create Food (Especially Meat) in the Future
Cultured and plant-based meat
3D-printed food
PRACTICAL LESSONS
Notes
CHAPTER 7 HOW WE MAKE AND BUILD THINGS: Eleven Trends to Watch Across Manufacturing and Construction
Seven Major Trends in Manufacturing
Trend 1: The Industrial Internet of Things (IIoT)
Trend 2: Predictive Maintenance
Trend 3: Digital Twins
Trend 4: Automation and Dark Factories
Trend 5: Robots and Cobots
Trend 6: 3D Printing and Additive Manufacturing
Trend 7: Smart and More Sustainable Products
Four Major Trends in Buildings and Construction
Trend 1: The Desire for Greener, Smarter Buildings
Trend 2: Modular and Off-Site Construction
Trend 3: Replacing Traditional Concrete and Steel
Trend 4: Technology Adoption in Construction
PRACTICAL LESSONS
Notes
CHAPTER 8 HOW WE MOVE PEOPLE AND GOODS: The Three Trends Revolutionizing Transportation
Trend 1: Electrification
The electric car revolution
Greening up other modes of transport
Creating entirely new modes of electric transport: Introducing Hyperloop
Trend 2: Autonomous Vehicles
Autonomous cars
Autonomous ships and drones
Solutions to the “last mile” problem?
Trend 3: The Servitization of Mobility
PRACTICAL LESSONS
Notes
CHAPTER 9 HOW WE LOOK AFTER OUR MONEY: The Four Shifts That Will Shape the Financial Sector
Shift 1: The Future of Money May Be Very Different Than Today
Shift 2: The Increasing Digitization of Money and Financial Services
Shift 3: The Rise of Finance Apps and Nontraditional Providers
Shift 4: Consumer Expectations for more Personalized, Intelligent Services
PRACTICAL LESSONS
Notes
PART III RETHINKING WHAT BUSINESSES OFFER
CHAPTER 10 CHANNEL DIGITIZATION AND EXPANSION: The Move from Physical to Digital/Hybrid Products and Channels
The App (and Super App) Revolution
Starbucks
Spin Mobility App
Healthcare and wellness apps
The rise of the “super app”
The app is the business
Creating a Seamless Omnichannel Experience
Starbucks (again)
Timberland
Disney
Domino's
Wild Turkey whiskey tasting
Creating New Digital-Only Products
Rocket League
Digital-only clothing
Digital art
Synthetic media
PRACTICAL LESSONS
Notes
CHAPTER 11 COGNIFYING PRODUCTS AND SERVICES: Smarter Products, Smarter Services
Smarter Products
Smart home thermostats
Smart cars
Smart robot vacuum
AI-enabled coffee machines
Smart fridges
Smart light bulbs
Smart, autonomous ships
Intelligent dog doors
Robotic lawn mowers
Smart flying security cameras for your home
Smarter Services
Google maps
AI-driven social media content from TikTok
Self-healing, autonomous database by oracle
AI-powered meeting notes
AI chatbot for help with domestic abuse
Merging Smart Products and Services
PRACTICAL LESSONS
Notes
CHAPTER 12 RIGHT TIME, RIGHT PLACE, RIGHT FOR YOU: The Rise of Micro-Moments and Personalization
The Speed of Now
Introducing micro-moments
From mass production to mass personalization
Inspiring Examples of Personalized Services
A quick look at recommendation engines
Personalized news and video feeds from ByteDance
Facebook's highly targeted ads
Pull&Bear: How to pull off a personalized experience without data
Vivino wine app: The Netflix for wine
Personalized insurance
Personalization in Products
Nike's customized sneakers
Bespoke beauty and skincare products
Mackmyra reserve: Your own personal whiskey
PRACTICAL LESSONS
Notes
CHAPTER 13 SUBSCRIPTION AND SERVITIZATION: The As-a-Service Revolution
Streaming/Content Services
Where Apple leads, others will follow
The evolution of Amazon Prime
Technology as a Service
Software and cloud computing as a service
AI as a Service (AIaaS)
Robots on subscription?
Subscription Boxes
Hunt a Killer Mystery Box Subscription
Flex: Feminine Hygiene Subscription
Blacksocks: Sock Subscriptions for the Busy Businessman
Stitch Fix: Intelligent fashion
YCloset: Clothing rentals in China
Birchbox Beauty Boxes
Craft Gin Club: “Mother's Ruin” Direct to Your Door Every Month
Dollar Shave Club: Cheaper Grooming Products on Subscription
Products with an Add-on Subscripton
Google Nest Aware: One Subscription for All Your Nest Home Security Devices
Peloton: Fitness Hardware and Subscriptions
PRACTICAL LESSONS
Notes
CHAPTER 14 CUTTING OUT THE MIDDLEMEN: How Brands Are Going Direct to the Consumer
Delving into the Direct-to-Consumer Trend
DTC Products in Action
Tesla: Buying a car “the Amazon Way”
Warby Parker and dtc eyewear
BarkBox: Pet treats on subscription
Dtc mattresses
Disney goes DTC
Gymshark and Nike: dtc sportswear
DTC beauty products with L'Oréal
The Blockchain Threat to Middlemen Service Providers
The Contradiction That Is Reintermediation
PRACTICAL LESSONS
Notes
CHAPTER 15 FROM B2C TO “ALL TO ALL”: The Rise of Platforms, the Sharing Economy, and Crowdsourcing
The Platform Business Model
What is a platform business?
Examples of platform businesses
Winngie: A novel way to exchange money when abroad
Instacart: Connecting customers, grocery stores, and workers
Github: The platform for software engineers
The Sharing Economy Is Here to Stay
Justpark: Matching drivers with parking spaces
Zipcar: Moving from owning cars to sharing cars
Platforms Versus Blockchain
Tapping into the Crowd
Crowdsourcing product ideas
Crowdsourcing skills and services
PRACTICAL LESSONS
Notes
CHAPTER 16 MORE IMMERSIVE EXPERIENCES: How Brands Are Wowing Customers with Memorable Experiences
Introducing the Experience Economy
Inspiring Examples of Tangible and Digital Experiences
John Lewis: Fancy having the store to yourself?
Gucci: Taking experiential retail to a whole new level
Farfetch and Browns: Blending luxury retail and technology
Primark: Creating a theatrical retail experience
Vans: The House of Vans, London destination
Formula E Ghost Racing: Immersing sports fans
Creating immersive experiences with AR and VR
In the Future, XR Could Create Even More Immersive Experiences
PRACTICAL LESSONS
Notes
CHAPTER 17 CONSCIOUS CONSUMPTION: Consumer Demand for Sustainable, Responsible Products
The Rise of Conscious Consumption
Conscious Food Consumption
Organic options
Sustainable seafood
Plant-based meats and dairy
The palm oil backlash
Eco-Friendly Examples from Other Industries
Electric vehicles
Sustainable packaging
Eco holidays
Sustainable fashion
Reducing plastic in cleaning and toiletry products
Turning food waste into biodegradable plastics
PRACTICAL LESSONS
Notes
PART IV RETHINKING HOW BUSINESSES ARE RUN
CHAPTER 18 SUSTAINABLE AND RESILIENT OPERATIONS: Building a Stronger, More Responsible Company
Rethinking Resilience for the Fourth Industrial Revolution
What Does Resilience Mean in an Age of Regular Disruption?
Cyber-resilience and the next pandemic
Becoming a More Sustainable Business
Decarbonizing the supply chain
How any business can become more eco-friendly
The benefits of building a more sustainable business
Sustainable Operations in Practice
Tony's Chocolonely: Addressing environmental and social impact
Patagonia: Sustainable clothing
General Mills: Recycling waste
Estrella: Making aluminum cans more sustainable
Mackmyra: Distilling whiskey the sustainable way
Yum! Brands: Creating a clear pathway to reducing packaging waste
Orsted: Carbon-neutral energy generation
Seven Bro7hers: One company's trash is another company's beer
Hershey: Working to end deforestation
Protix: Upgrading food waste to make insect protein
PRACTICAL LESSONS
Notes
CHAPTER 19 FINDING THE BALANCE BETWEEN HUMANS AND INTELLIGENT COBOTS: The Blended Workforces of the Future
The Amazing Capabilities of AIs and Intelligent Robots
Examples of Automation in Practice
Ericsson's “Smart Factory of the Future”
JD.com: The fully automated warehouse
Ocado: More tech company than supermarket
Apple's recycing rebot
Collaborative robots (cobots) that work alongside humans
The Future of Work: What Will Happen to All the Human Workers?
Displacement of human jobs
Augmentation of human jobs
The addition of new human jobs
Reskilling Employees for the Fourth Industrial Revolution
PRACTICAL LESSONS
Notes
CHAPTER 20 FINDING AND KEEPING TALENT: The Shifting Talent Pool and Employee Experience
Finding and Attracting Talent in the Fourth Industrial Revolution
Tapping into a global talent pool
Building an Inclusive Workforce
Improving the Employee Experience
Having the Right Organizational Culture in Place
Having the right technology in place
Having an attractive physical environment
PRACTICAL LESSONS
Notes
CHAPTER 21 ORGANIZING TO WIN: Flatter, More Agile Organizations
From Hierarchical to Flatter, More Agile Organizational Structures
The modern, flatter organization
The importance of speed and innovation
Smaller, more dynamic teams – and the link to pizzas
Managing Performance in Flatter Organizations
The modern, more supportive way to manage performance
So is this the end of KPIs?
The New Hybrid Work Environment
What is hybrid working?
Overcoming the challenges of hybrid working
PRACTICAL LESSONS
Notes
CHAPTER 22 AUTHENTICITY: Why Brands and Leaders Need to Keep It Real
Anatomy of an Authentic Business
But what is an authentic business?
Reliability
Respectfulness
Realness
Transparency
Taking a Stance
Examples of authentic, trusted, and transparent brands
Adidas
LEGO
GitLab
Patagonia
Netflix
Authentic Leadership
What makes someone authentic?
Leading with Empathy
Being Honest
Having a Strong Ethical and Moral Compass
Being Self-Aware
Bringing Your Whole Self (Including on Social Media)
Examples of authentic leaders
Steve Jobs
Oprah Winfrey
Dan Schulman
Michele Romanow
PRACTICAL LESSONS
Notes
CHAPTER 23 PURPOSEFUL BUSINESS: Why Does Your Business Exist?
Why Purpose Matters
Finding (And Living) Your Purpose
Start with the “why”
Turning your purpose into action
Compelling Examples of Purposeful Businesses
Novo Nordisk
The Body Shop
Timberland
Dove
Warby Parker
The Cheeky Panda
PRACTICAL LESSONS
Notes
CHAPTER 24 CO-OPETITION AND INTEGRATION: A New Age of Integrated Collaboration
Supply chain integration
Data Integration
From me to we: The rise of multiparty systems
APIs
Electronic data interchange (EDI)
Machines as customers
Co-Opetition: Co-Operating with Competitors
Automotive alliances
Vaccine development
Banking and tech
PRACTICAL LESSONS
Notes
CHAPTER 25 NEW FORMS OF FUNDING: The Democratization of Business Funding
Tapping into the Crowd with Crowdfunding
Skipping the IPO Process: Initial Coin Offerings (ICOS)
The Tokenization of Assets
Creating a Special Purpose Acquisition Company (SPAC)
PRACTICAL LESSONS
Notes
PART V WHERE TO GO FROM HERE
CHAPTER 26 FINAL WORDS: Four Key Takeaways for Business Leaders
This Isn't a Pick-and-Mix Buffet
Speed and Adaptability Are Key
Remember the Human Side
Let's Invest in a Future We Want to Live in
Share Your Thoughts with Me
Notes
ACKNOWLEDGMENTS
ABOUT THE AUTHOR
INDEX
WILEY END USER LICENSE AGREEMENT
Отрывок из книги
BERNARD MARR
That, in a nutshell, is what sparked the idea for this book. I wanted to provide business leaders with an accessible overview of the key trends that are transforming the way we do business. In my advisory work with companies and government organizations, I noticed that the same transformative forces seem to be coming up again and again, irrespective of the size of the organization or the industry in which they operate. This book pulls those insights together in one place. My goal is to give business leaders a chance to learn from other industries and build a business that is more successful, more resilient, and better equipped for the changes coming our way. In short, this book is designed to help you ride the wave of transformation.
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XR is primarily known for immersive gaming, but it is finding very real, very practical uses across a wide range of industries – often being used to create more immersive, personalized experiences for customers. House buyers, for example, can go on immersive virtual house tours. Customers can try out products virtually (for example, by overlaying a new style of glasses over their face or digitally placing a new sofa in their living room). And sports fans can immerse themselves in the stadium experience from the comfort of their home. The list of exciting new XR applications goes on. But as well as giving organizations new ways to engage with customers and users, XR also brings exciting new opportunities to improve business processes, including training, education, and hiring. For example, trainees can learn in more immersive environments, with information being visualized in much more exciting ways.
The key takeaway here is that XR can help your business turn information into experiences. If you think about it, this has the potential to change pretty much everything, from the way we consume information to the way we interact with others. In the future, then, XR could extend to all aspects of life as we know it – to the point where we could potentially transform the world around us into something personalized, using special glasses, headsets, or even (looking further afield) contact lenses and implants. I believe our experience of the world will increasingly take place in this blurred space between the real world and the digital one. If you think of the time people spend on social media, crafting their online persona, it's clear the line between the digital world and the real one has already become pretty porous. I'm certain XR is going to accelerate this.
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