Оглавление
Beth Kanter. The Smart Nonprofit
Table of Contents
List of Tables
Guide
Pages
Praise for The Smart Nonprofit
THE SMART NONPROFIT. STAYING HUMAN-CENTERED IN AN AUTOMATED WORLD
PREFACE
ACKNOWLEDGMENTS
CHAPTER 1 Becoming a Smart Nonprofit. INTRODUCTION
UNDERSTANDING SMART TECH
BECOMING A SMART NONPROFIT
A REAL-WORLD SMART NONPROFIT
THE DANGERS OF AUTOMATION
ABOUT THIS BOOK
CONCLUSION
ENDNOTES
CHAPTER 2 Leading Smart Nonprofits. INTRODUCTION
THE BUSYNESS PARADOX
CREATING HEALTHY CULTURES
SMART TECH AND JOBS
LEADING THROUGH RESISTANCE
CONCLUSION
ENDNOTES
CHAPTER 3 The Evolution of Smart Tech. INTRODUCTION
A BRIEF HISTORY
DIGITAL ERAS AND DISRUPTIVE TECHNOLOGY
ACCELERATING INTO THE AUTONOMOUS WORLD
KEY ASPECTS OF THE AUTONOMOUS WORLD
Machine Learning
Conversational Artificial Intelligence
AI4GOOD
Climate Change
Refugee Crisis
Epidemiology and Diagnostics
Data4Good
CONCLUSION
ENDNOTES
CHAPTER 4 Staying Human-Centered. INTRODUCTION
MAN VS. MACHINE
CO-BOTTING
HUMAN-CENTERED DESIGN
HUMAN-CENTERED DESIGN RESOURCES
CONCLUSION
ENDNOTES
CHAPTER 5 Data, Data, Data. INTRODUCTION
BIG DATA
UNDERSTANDING DATA SCIENCE
DATA PLANNING FOR YOUR ORGANIZATION
THIRD-PARTY DATA SETS
SECOND-PARTY DATA
Open Data Sets
Data Collaboratives
Crowdsourcing Data
CONCLUSION
ENDNOTES
CHAPTER 6 Ethical and Responsible Use. INTRODUCTION
RESPONSIBLE USE
ROOTING OUT EMBEDDED BIAS
DIGITAL PRIVACY
Surveillance Capitalism
Reputation Capital
Spiraling Out of Control
CREATING ETHICAL STANDARDS
SMART TECH AND GOVERNANCE
CONCLUSION
ENDNOTES
CHAPTER 7 Ready, Set, Go. INTRODUCTION
READY
Identifying Pain Points with the Stakeholder Team
Use Cases
The User Journey Map
CHECKLIST FOR THE READY STEP
SET
Selecting a Vendor
Mitigating Bias
Data Privacy
GO
Prototypes and Pilot Tests
Arriving at Go or No-Go
Going Full-Scale and Maintenance
CONCLUSION
ENDNOTES
CHAPTER 8 Automating Program Delivery. INTRODUCTION
CREATING MORE CAPACITY
OVERCOMING SERVICE BARRIERS
CRISIS INTERVENTION
REMOVING BARRIERS TO ACCESSIBILITY
ADVOCACY
CONCLUSION
ENDNOTES
CHAPTER 9 Fundraising. INTRODUCTION
THE LEAKY BUCKET PROBLEM
USING SMART TECH FOR RELATIONAL FUNDRAISING
Donor Prediction Models/Automated Donor Stewardship
Customization of Appeals
Real-Time Answers
Automating Workflow
Increasing Peer-to-Peer Outreach
THE FUTURE OF GIVING
CONCLUSION
ENDNOTES
CHAPTER 10 Automating the Back Office. INTRODUCTION
HUMAN RESOURCES
WORKPLACE WELL-BEING AND AUTOMATION
Improving Well-Being
Bossware
The Partnership for AI's Framework
FINANCIAL MANAGEMENT
IMPROVING ORGANIZATION-WIDE WORKFLOW
Scheduling and Updates
Busting Silos
EDITING, CUSTOMIZING, AND REVIEWING CONTENT
PROJECT MANAGEMENT
CONCLUSION
ENDNOTES
CHAPTER 11 Smart Philanthropy. INTRODUCTION
AUTOMATING DONOR ADVISING
PHILANTHROPIC INVESTMENT IN THE USE OF SMART TECH FOR SOCIAL GOOD
Nonprofit Data Collaboratives
Investing in Program Evaluation
CONCLUSION
ENDNOTES
CHAPTER 12 A Smarter Future. INTRODUCTION
THE FUTURE OF NONPROFIT WORK
A BETTER PATH FORWARD
SOCIETAL CHANGES
Diversifying the Field of Programmers and Data Scientists
Data Sovereignty
A New Era in Civil Rights
CONCLUSION
ENDNOTES
GLOSSARY: THE VOCABULARY OF SMART TECH
RESOURCES/BIBLIOGRAPHY. BOOKS
RESEARCH REPORTS, TOOLKITS, AND USEFUL WEBSITES. AI Adoption and Challenges
Fundraising and Philanthropy
Data
AI4Good
ARTICLES AND BLOG POSTS. Chatbots and Nonprofits
Machine Learning and Nonprofits
Human-Centered Design
ABOUT THE AUTHORS
INDEX
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