Synergy Team Power
Реклама. ООО «ЛитРес», ИНН: 7719571260.
Оглавление
Chris Alexander. Synergy Team Power
Contents
INTRODUCTION
Synergy Is the Secret
Synergy Is Shared Destiny
Why I Wrote This Book
SUCCESS HABIT ONE: BUILDING TRUST
The Courage to Trust
Mark
The Enemies of Trust
Building Trust. Courage of His Convictions
A Credo for Relationships
Teamwork
Who Do You Thank?
Responsibility
Two Brothers and the Geese
Understanding
The Blind Men and the Elephant
Seek Synergy
The Father and His Sons
Talk It Out
20 Ways to Build Trust
SUCCESS HABIT TWO: RIGHT MENTAL ATTITUDE
Rupert’s Credo
The Six Priorities A Do-it-Now Attitude
Jack’s Letter
20 Ways to Have the Right Mental Attitude
SUCCESS HABIT THREE: MAKE IT FUN!
If It’s Not Fun, It’s Not Worth It
Having Fun with Customers
Laughter Is the Great Connector
Joy in the Workplace Is a Powerful Motivator
Enthusiasm Is Contagious
That’s Grandpa!
Excitement Is the Fiery Ember of Desire
Gratitude Unlocks the Door to a Fuller Life
The $1,000 Lemon
Become a Synergy Funologist
20 Ways to Make it Fun
SUCCESS HABIT FOUR: BE A “FIRST-GIVER”
Give Unconditionally Have no “Fear” of Loss
Give Motivation and Encouragement
Give Full Attention and Be Present. The Baggage Tree
Give by Being Competent
Give Great Service to Internal and External Customers
Give by Embracing Change
Give by Following the Golden Rule
Give by Being a Professional
Give by Being Innovative, Creative, and Finding Better Ways to Do Things
Give Respect by Being on Time
Give Commitment to the Vision, Values, and Goals of Your Organization
Give Your Voice to Ideas That Will Help the Team Move Forward
Give by Valuing and Supporting Education
Give by Mentoring, Coaching, and Empowering Others: Pay it Forward
Give by Doing it Right First Time
Give Leadership by Example
Give by Being Courteous and Well-Mannered
Give by Practicing Quality in All You do
Give Yourself the Gift of Giving
20 Ways to Be a First-Giver
SUCCESS HABIT FIVE: BE A SYNERGIST
What Happened to Bryan?
How Bryan Got His Synergy Back!
The Synergy Experience
Choose the Higher Path
Finding Your Talents for Personal Synergy
The Friend of Synergy is Right Thinking. Right Choices
Right Thinking
Right Actions
The Enemy of Synergy is Wrong Thinking
Silo-thinking
Conclusion Jumpers
Sylvia’s Sad Story
Powerlessness
Roger Was the King of Powerlessness
Judgment
Paul, the Lonely Know-It-All
Competition
Richard, the Competitor
Black and White Thinking
Mind-Reading
When Things Go Wrong-You Can’t Shake Hands with a Fist
Project Positive Energy
Steps to Resolving Conflict
Micro-Managers, Terrorist Bosses, and Others
Interpersonal Communication Is the Soul Food of Synergy
Synergy Behavior Matrix
Why Don’t They Just Synergize?
The Guru and the Abuse
Which of these are you?
20 Ways to Be a Synergist
In Conclusion
Selected Bibliography
Systems, Structure and Functions
Management Commitment
Отрывок из книги
Praise for Synergy Team Power
“At Mercedes, we strive to give our customers the best service in the world. That is why we engaged Chris Alexander and his Synergy Team Power program to help us maintain our competitive advantage. Synergy has been a great success for us.
.....
“Not directly,” the man replied, “but I was the sailor who packed your parachute on your last mission.”
Plumb, amazed and grateful, thanked the man. “If that chute didn’t open, I wouldn’t be here today.”
.....