Synergy Team Power

Synergy Team Power
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Описание книги

All over the world, there are individuals who want to go to work-who are excited to go in on Mondays. They love their jobs because the environment they work in is free of fear and emotional toxicity; and they are unimpeded and able to focus on their work. They do their part to help achieve organizational goals. I work with people like this every day, and I help them create the kind of workplace they have always wanted-one that delivers a sense of belonging, personal satisfaction, and job enrichment. I make this happen by working with business leaders who know that businesses and organizations are only as good as the people in them, and they recognize the importance of winning the hearts and minds of their people. I build high-performance teams: in businesses, government agencies, churches, non-profits, and even families. I have witnessed astounding personal, financial, and organizational growth accelerated when the environment is free of fear and supercharged with Synergy Team Power. This book is for all employees-from entry level all the way up to the executive suite-who are looking for a way to create a meaningful workplace that delivers continuous job satisfaction. It demonstrates that adopting the value of teamwork and service, along with the importance of treating fellow workers with courtesy and respect-as one does with a customer-makes all the difference. You will find helpful stories, examples, anecdotes, and checklists that have grown out of many years of building and working with high-performance business teams. These stories are about real people who have found a way to create satisfying, fun jobs, and at the same time, build safe, secure, and highly-profitable work environments.

Оглавление

Chris Alexander. Synergy Team Power

Contents

INTRODUCTION

Synergy Is the Secret

Synergy Is Shared Destiny

Why I Wrote This Book

SUCCESS HABIT ONE: BUILDING TRUST

The Courage to Trust

Mark

The Enemies of Trust

Building Trust. Courage of His Convictions

A Credo for Relationships

Teamwork

Who Do You Thank?

Responsibility

Two Brothers and the Geese

Understanding

The Blind Men and the Elephant

Seek Synergy

The Father and His Sons

Talk It Out

20 Ways to Build Trust

SUCCESS HABIT TWO: RIGHT MENTAL ATTITUDE

Rupert’s Credo

The Six Priorities A Do-it-Now Attitude

Jack’s Letter

20 Ways to Have the Right Mental Attitude

SUCCESS HABIT THREE: MAKE IT FUN!

If It’s Not Fun, It’s Not Worth It

Having Fun with Customers

Laughter Is the Great Connector

Joy in the Workplace Is a Powerful Motivator

Enthusiasm Is Contagious

That’s Grandpa!

Excitement Is the Fiery Ember of Desire

Gratitude Unlocks the Door to a Fuller Life

The $1,000 Lemon

Become a Synergy Funologist

20 Ways to Make it Fun

SUCCESS HABIT FOUR: BE A “FIRST-GIVER”

Give Unconditionally Have no “Fear” of Loss

Give Motivation and Encouragement

Give Full Attention and Be Present. The Baggage Tree

Give by Being Competent

Give Great Service to Internal and External Customers

Give by Embracing Change

Give by Following the Golden Rule

Give by Being a Professional

Give by Being Innovative, Creative, and Finding Better Ways to Do Things

Give Respect by Being on Time

Give Commitment to the Vision, Values, and Goals of Your Organization

Give Your Voice to Ideas That Will Help the Team Move Forward

Give by Valuing and Supporting Education

Give by Mentoring, Coaching, and Empowering Others: Pay it Forward

Give by Doing it Right First Time

Give Leadership by Example

Give by Being Courteous and Well-Mannered

Give by Practicing Quality in All You do

Give Yourself the Gift of Giving

20 Ways to Be a First-Giver

SUCCESS HABIT FIVE: BE A SYNERGIST

What Happened to Bryan?

How Bryan Got His Synergy Back!

The Synergy Experience

Choose the Higher Path

Finding Your Talents for Personal Synergy

The Friend of Synergy is Right Thinking. Right Choices

Right Thinking

Right Actions

The Enemy of Synergy is Wrong Thinking

Silo-thinking

Conclusion Jumpers

Sylvia’s Sad Story

Powerlessness

Roger Was the King of Powerlessness

Judgment

Paul, the Lonely Know-It-All

Competition

Richard, the Competitor

Black and White Thinking

Mind-Reading

When Things Go Wrong-You Can’t Shake Hands with a Fist

Project Positive Energy

Steps to Resolving Conflict

Micro-Managers, Terrorist Bosses, and Others

Interpersonal Communication Is the Soul Food of Synergy

Synergy Behavior Matrix

Why Don’t They Just Synergize?

The Guru and the Abuse

Which of these are you?

20 Ways to Be a Synergist

In Conclusion

Selected Bibliography

Systems, Structure and Functions

Management Commitment

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Praise for Synergy Team Power

“At Mercedes, we strive to give our customers the best service in the world. That is why we engaged Chris Alexander and his Synergy Team Power program to help us maintain our competitive advantage. Synergy has been a great success for us.

.....

“Not directly,” the man replied, “but I was the sailor who packed your parachute on your last mission.”

Plumb, amazed and grateful, thanked the man. “If that chute didn’t open, I wouldn’t be here today.”

.....

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