Transactional to Transformational

Transactional to Transformational
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Описание книги

Through a series of case studies you are invited to meet, and learn firsthand from, the people and teams that have delivered a number of very different innovations successfully across a diverse group of banks; big and small, long established and brand new, from the east and west! Banks featured include: Bank of America, BBVA, Citi, Crédit Agricole, Danske Bank, Deutsche Bank, ING, J.P. Morgan, Lloyds Bank, Metro Bank, N26, National Australia Bank, Royal Bank of Canada, Santander, Standard Chartered and Swedbank. This book will equip you with ideas, tools and actionable hands-on advice. You will discover the untold stories about how these banks delivered new solutions to consumers and businesses, products as well as services, across the spectrum of buy, build and partner. Here are some of the innovation challenges you can overcome by learning from those that already did: Working around legacy systems Limited tech resources and budget Secure budget and buy-in from the exec team Creating a culture that embrace innovation Compete with fintechs and big tech for new talent Validating actual customer demand Increasing speed to market whilst satisfying risk and compliance Retain control when partnering with third parties Making the right priorities When to shut something down Once you have bought this book you can register on www.howbanksinnovate.com to access more in-depth material from all of the banks featured, full-length interviews and videos.

Оглавление

Christer Holloman. Transactional to Transformational

Table of Contents

Guide

Pages

Transactional to Transformational. How Banks Innovate

Foreword

Introduction

Chapter 1 Lloyds Banking Group: Investing from the Balance Sheet. Case: Thought Machine

Executive Summary

Introductions

Juan Gomez Reino, Group Chief Technology Officer

Carla Antunes da Silva, Group Strategy Director

Zak Mian, Group Transformation Director

Background. Key Figures

Problem

Solution

Delivery

Results

Learnings

What's Next

Chapter 2 BBVA: Invest through a corporate venture fund. Case: Propel Ventures

Executive Summary

Introductions

Javier Rodríguez Soler, CEO, BBVA USA

Jay Reinemann, General Partner, Propel Venture Partners

Ricardo Forcano, former CIO

Background. Key Figures

Problem

Solution

Delivery

Results

Learnings

What's Next

Chapter 3 Metro: Acquisition. Case: RateSetter

Executive Summary

Introductions

Daniel Frumkin, Chief Executive Officer

David Thomasson, Chief Commercial Officer

Martin Boyle, Chief Transformation Officer

Background. Key figures

Problem

Solution

Delivery

Results

Learnings

What's Next

Chapter 4 J.P. Morgan: Acquisition. Case: InstaMed

Executive Summary

Introductions

Martha Beard, Managing Director, Head of North America Receivables, J.P. Morgan Wholesale Payments

Bill Marvin, CEO of InstaMed, Managing Director & Head of Healthcare Payments, J.P. Morgan

Background. Key figures:

Problem

Solution

Delivery

Results

Learnings

What's Next

Chapter 5 Crédit Agricole: Incubate Ideas. Case: La Fabrique

Executive Summary

Introductions

Eric Caen, Chief Digital Officer, Crédit Agricole

Laurent Darmon, CEO, La Fabrique by Crédit Agricole

Anaïs Desmoulins, COO, La Fabrique by Crédit Agricole

Background. Key Figures

Problem

Solution

Delivery

Results

Learnings

What's Next

Chapter 6 National Australia Bank: Incubating Ideas. Case: QuickBiz

Executive Summary

Introductions

Howard Silby, Chief Innovation Officer

Rachel Slade, Group Executive, Personal Banking

Sheehan Tan, Head of Innovation

Background. Key Figures

Problem

Solution

Delivery

Results

Learnings

What's Next

Chapter 7 Citi: Building In‐house, Managing In house. Case: Spring by Citi

Executive Summary

Introductions

Manish Kohli, Global Head, Payments and Receivables, Treasury and Trade Solutions

Anupam Sinha, Managing Director, Domestic Payments and Receivables, Treasury and Trade Solutions

Rishi Patel, Global Head of Product, Spring

Arlene Ennis, Global Technology Head for Spring

Background. Key figures

Problem

Solution

Delivery

Results

Learnings

What's Next

Chapter 8 Bank of America: Building In-house, Managing In house. Case: Erica

Executive Summary

Introductions

Aditya Bhasin, Head of Consumer, Small Business, Wealth Management and Employee Experience Technology Teams

Christian Kitchell, Head of Erica & AI Solutions and Chief Digital Executive, Private Bank

Hari Gopalkrishnan, Client Facing Platforms Technology Executive

Background. Key Figures

Problem

Solution

Delivery

Results

Learnings

What's Next

Chapter 9 ING: Building In-house, Spin out. Case: Yolt

Executive Summary

Introductions

Benoît Legrand, Chief Innovation Officer

Frank Jan Risseeuw, Program Director

Pauline van Brakel, Chief Product Officer, Yolt

Background. Key Figures

Problem

Solution

Solution

Delivery

Results

Key Learnings

What's Next

Chapter 10 Santander: Building In-house, Spinning Out. Case: Sim

Executive Summary

Introductions

Geraldo Rodrigues, Director of Digital Business, Santander Brasil

Vinicius Aloe, CEO, Sim

Gabriel Minchilo, Business Development Manager, Sim

Background. Key Figures

Problem

Solution

Delivery

Results

Learnings

What's Next

Chapter 11 Deutsche Bank: Partnering with fintechs. Case: Deposit Solutions

Executive Summary

Introductions

Christoph Zschätzsch, Head of Investment Products, Insurances and Deposits

Thorsten Rexhausen, Director, ZinsMarkt

Dr Tim Sievers, CEO and Founder, Deposit Solutions

Background. Key Figures

Problem

Solution

Delivery

Results

Learnings

What's Next

Chapter 12 Danske Bank: Partnering with startups. Case: +Impact, TheHub, Danske Bank Growth

Executive Summary

Introductions

Klavs Hjort, SVP and Head of Growth & Impact

Kent Due‐Frederiksen Is Global Head of Danske Bank Growth

Mikkel Skott Olsen, Head of theHub.io and +impact.io

Background. Key Figures

Problem

Solution

Delivery

Results

Learnings

What's Next

Chapter 13 Swedbank: Partnering with other banks. Case: Swish

Executive Summary

Introductions

Carl Molinero, Head of the Swedbank Pay and Chairman of the Board, Swish

Ģirts Bērziņš, Head of Digital Strategy & Innovation

Carina Winqvist, Senior Advisor and Payment Specialist

Background. Key Figures

Problem

Solution

Delivery

Results

Lessons Learned

What's Next

Chapter 14 Standard Chartered: Partnering with other corporates. Case: Mox

Executive Summary

Introductions

Samir Subberwal, Managing Director and Head of Consumer, Private and Business Banking for Asia

Alex Manson, Head of Standard Chartered Ventures

Deniz Güven, CEO, Mox

Background. Key Figures

Problem

Solution

Delivery

Results

Learnings

What's Next

Chapter 15 N26: Ways of Working. Case: Tech Hubs

Executive Summary

Introductions

Valentin Stalf, Founder and CEO

Georg Hauer, General Manager of N26 in Germany, Austria, Switzerland and Northern Europe

Francisco Sierra, General Manager Spain

Background. Key Figures

Problem

Solution

Delivery

Results

Learnings

What's Next

Chapter 16 Royal Bank of Canada: Ways of Working. Case: NOMI and MyAdvisor

Executive Summary

Introductions

Peter Tilton, Senior Vice President, Digital

Sumit Oberai, Senior Vice President, Digital Technology

Rami Thabet, Vice President, Digital Product

Background. Key Figures

Problem

Solution

Delivery

Results

Learnings

What's Next

Index

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Reading this book has been a great way to validate what we are already doing as well as giving a lot of new ideas about what we could be doing next!

Jan Strang

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FIS

Christer's case studies are a valuable resource for operators attempting to drive change in and around financial institutions.

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