A Practical Guide to Airline Customer Service

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Colin C. Law. A Practical Guide to Airline Customer Service

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A PRACTICAL GUIDE TO AIRLINE

CUSTOMER SERVICE

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Clear display signs are extremely important in an airport. While these are already put in place by airports, some airlines do provide their own signs to further assist and direct passengers to the correct boarding gate. In the aircraft, signs are installed to inform passengers when to fasten their seat belts and when they are permitted to use their electronics during the flight.

As ambassadors and representatives of the airline, it is essential for employees to be well-dressed and well-groomed. Some airlines also implement dress codes for passengers who are accessing the airline lounge as well as boarding of an aircraft. For example, Qantas has enforced the smart casual dress code for customers who wish to access the lounge.7 American Airlines forbids customers who are dressed inappropriately or barefooted from boarding the aircraft.8

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