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David Blanchard. Supply Chain Management Best Practices
Table of Contents
Guide
Pages
Supply Chain Management Best Practices
Preface
Acknowledgments
CHAPTER 1 If Supply Chain Is the Answer, Then What's the Question? Flashpoints
You Knew This Job Was Dangerous When You Took It
The Big Picture
The Supply Chain's Back Story
Roadblocks on the Supply Chain Path
Separating the Good from the Best
Notes
CHAPTER 2 Anatomy of a Supply Chain. Flashpoints
Aerospace: Changing the Game, for Better or Worse
Consumer-Packaged Goods: The Moment of Truth
Food and Beverage: Cutting Out the Middleman
Healthcare: Driving Out Waste
Industrial Products: Diversity in the Supply Chain
Oil and Gas: Managing the Managers
Pharmaceuticals: Innovation in Real Time
Retail: It's Amazon's World—We're Just Shopping in It
Notes
CHAPTER 3 Supply Chain Metrics: Measuring Up to High Standards. Flashpoints
How to Prevent a Supply Chain Heart Attack
What Makes a Supply Chain Leader?
Measure Satisfaction
Everybody's Talking About Benchmarking
Do the Right Things
Setting Your Sights High
Supply Chain Checkup
Learn the SCOR
SCM for Dummies
Follow the Roadmap
At a Glance. SCOR
Make It All Meaningful
Focusing on the Customer
Notes
CHAPTER 4 Planning and Forecasting: Headed for the Future. Flashpoints
At a Glance. Supply Chain Planning
A Bias Against Good Plans
From Soup to S&OP
No Time Like the Real Time
At a Glance. Sales and Operations Planning
End-to-End Integration
Analyze This
At a Glance. Business Intelligence
A Happy Ending
Notes
CHAPTER 5 Procurement: Go Right to the Source. Flashpoints
A Formula for Success
Managing the Changes
Keep Your Friends Close and Your Suppliers Closer
Looking Backward to See Forward
Ensuring a Healthy Supply Chain
It Seemed Like a Good Idea at the Time
An Online Car Wreck
A Rating Service for Buyers and Sellers
Sustainable Sourcing Pays Off
Closing the Loop
Notes
CHAPTER 6 Manufacturing: Supply Chain on the Make. Flashpoints
The Toyota Way
At a Glance. Lean Manufacturing
Nearly Perfect
At a Glance. Six Sigma
Leaning into Quality
Don't Settle for Occasional Improvement
The Value of Teamwork
Leaning in the Right Direction
Smart Manufacturing, Smarter Suppy Chains
Supply Chain in 3D
Collaborating on Product Designs
At a Glance. Product Lifecycle Management
The Future of Manufacturing
Notes
CHAPTER 7 Transportation: Logistics à la Mode. Flashpoints
Riding the Roads
Regulations and Deregulation
Fuel for Thought
A Capacity for Change
Know Thyself, and Thy Carrier, Too
Collaboration Is a Two-Way Street
A Carrier by Any Other Name
Automate to Consolidate
At a Glance. Transportation Management Systems
Autonomous Vehicles on Land, Sea, and Air
Do-It-Yourself Logistics
The Last Mile
Get It There on Time
Notes
CHAPTER 8 Distribution and Warehousing: Going with the Flow. Flashpoints
Omni-Channel Surfing
At a Glance. Warehouse Execution Systems
A Great Idea in Theory
At a Glance. Warehouse Management Systems
Virtual Inventory
Cross-Docking, Compliance, and Collaboration
At a Glance. Cross-Docking
Handle with Care
Saving on Labor
How to Better Manage Your Warehouse
Design for Supply Chain
Striking the Proper Balance
At a Glance. Distribution Network Planning
A Site for Sore Eyes
How Much Is Too Much?
A Quick Guide to Site Selection
The Three Deadly Sins of Warehousing
Notes
CHAPTER 9 Globalization: It's a Not-So-Small World. Flashpoints
Playing by Somebody Else's Rules
Develop a Global Vision
Following the Plan
Friendly Nations
“Low Cost” Sometimes Means “Poor Service”
Total Cost of Supply Chain
Take a Look for Yourself
Finding the Next Global Hot Spot
The Need for Supply Chain Visibility
Shoring Up the Supply Chain
There's No Place Like Home
Notes
CHAPTER 10 Customer Service: Keeping the Customer Satisfied. Flashpoints
The Perfect Order
The High Cost of Imperfection
Price per unit
Every Day Is a Holiday
One Good Return Deserves Another
Supply Chain in Reverse
At a Glance. Reverse Logistics
Money in the Bank
A Better Way to Sell Mouthwash
At a Glance. Collaborative Planning, Forecasting, and Replenishment
A Nine-Step Program for CPFR
Don't Expect Collaboration to Be Easy
Respecting Your Partners
A Culture of Customer Satisfaction
At a Glance. Customer Relationship Management
How to Get the Most Out of a Relationship
Notes
CHAPTER 11 3PLs: When You'd Rather Not Do It Yourself. Flashpoints
A Shift to the Supply Chain Side
Letting Somebody Else Do It
At a Glance. Third-Party Logistics Provider
Supply Chain Essentials and Nonessentials
Finding Your Core Competency
The Same Set of Eyes
The Financial Impact of Outsourcing
Staying in Touch
Going Beyond the 3PL Model
At a Glance. Lead Logistics Provider (LLP)
Outpacing the Competition
Higher Demands, Higher Expectations
Notes
CHAPTER 12 Risk Management: What to Do When Absolutely Nothing Goes According to Plan. Flashpoints
Reducing Your Vulnerability
Don't Let Their Problems Become Your Problems
Shelter from Supply Chain Storms
Cybersecurity Blanket
Customs-Trade Partnership Against Terrorism
Getting Countries to Talk to Each Other
“It'll Never Happen Here”
Taking Responsibility for Your Supply Chain
Securing the Supply Chain
Taking Steps Toward Effective Compliance
An Investment Worth Making
Business as Unusual
Notes
CHAPTER 13 Supply Chain Technology: If You've Got the Money, Somebody's Got the Solution. Flashpoints
Getting the Job Done with AI
The ABCs of RFID
Proactive Replenishment
At a Glance. Radio Frequency Identification
In Search of Payback
Work the Bugs Out
A Block Off the Ol' Chain
At a Glance. Blockchain
An Interconnected Collection of Technologies
At a Glance. Internet of Things
Reinvent, Rethink, Reimagine
Notes
CHAPTER 14 Corporate Social Responsibility: Doing the Right Things for the Right Reasons. Flashpoints
Champions of CSR
Corporate Irresponsibility
Who's Minding the Supply Chain?
The Black Elephant in the Room
At a Glance. Carbon Footprint
The Carbon Footprint of a Banana
Don't Reinvent the Wheel
Bridge Over Muddled Waters
Eco-Friendly Strategies
Notes
CHAPTER 15 The Financial Supply Chain: Cash Is King. Flashpoints
A Convergence of Talent
Zero Hour for Budgeting
Roll with the Changes
Supply Chain Finance: Part Strategy, Part Technology
At a Glance. Supply Chain Finance
Financials on the Rocks
Show Me the Money
Notes
CHAPTER 16 The Supply Chain Profession: What Keeps You Up at Night? Flashpoints
People Management
Talent Search
Hiring Problem Solvers
Training the Next Generation
Toy Stories
Gray Matters
How Diverse Is Your Supply Chain?
What Keeps You Up at Night?
The Secret to Supply Chain Success
Notes
About the Author
Index
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