Оглавление
David Leslie. Tourism Enterprise
Tourism Enterprise
Contents
Acknowledgements
1 Introduction
Empirical Foundations
Methodology
The Findings and Structure
Further Reading
References
2 The Tourism Enterprises. Introduction
Ownership (see Table 2.2)
Duration of ownership (see Table 2.2)
Maintenance and development of the property
Annual Turnover
Influences on turnover
Employment
Recruitment
Profile of the Owners/Managers
Summary
Further Reading
References
3 Sustainable Supply Chain Management. Introduction
Overview of SSCM
The Study Enterprises
Tour Operations
Issues in SSCM
Codes of Conduct
A Question of Control?
The Matter of Influence
Conclusion
Further Reading
References
4 Corporate Social Responsibility – The Wider Context in Environmental Performance. Introduction
Overview of Corporate Social Responsibility
The Study Enterprises
International Hotels Environmental Initiative (IHEI)
Business Environment Network
A Tourism Forum
Made in Cumbria/Scotland or local region
The Green Tourism Business Scheme (www.green-business.co.uk)
Tourism & Conservation Partnership (www.nuturelakeland.org)
Participation in a conservation scheme
Involvement in Local Community Projects
National/International Enterprises
Conclusion
Further Reading
References
5 Resource Management and Operational Practices – Environmental Management Systems. Introduction
Overview of EMS
EMS and Eco-labels
Environmental Policy
Monitoring environmental performance
Communicating environmental performance
Energy Management
Water Management
Waste Management
Conclusion
Further Reading
References
6 Local Produce, Local Products. Introduction
Local Produce and the Visitor Experience
Local Foods and Local Products
General purchase practice
Local produce
Factors Discouraging Local Produce/Products Purchasing
What would the enterprises like to be available and would buy?
Local products – Arts and crafts
Food producers
Organic foods
Wider Considerations
Building bridges – between supply and demand
Healthy eating
Farming
Food miles
Conclusion
Further Reading
References
7 Guests, Tourists, Visitors. Introduction
The Promotion of Environmentally Friendly Practices
Do the Enterprises Encourage Guests to be Environmentally Friendly?
Information of a More General Nature Provided for Guests
Are They Interested?
Indications of Interest and Responsive Action
Contrary Indications
The Wider Context
Conclusion
Further Reading
References
8 Access to the Destination and the Enterprise: The Transportation Factor. Introduction
Mode of Transport
Air Travel
Ferries and Cruising
Car
The Enterprises and Access
Access
Encourage use of public transport
Wider Considerations
Alternative fuels
Emissions trading
Carbon offsetting
Conclusion
Further Reading
References
9 Enterprise Owners/Managers – Awareness, Perceptions and Attitudes. Introduction
Awareness of ‘Green’ Measures
Involvement
Perceptions
The Impact of Tourism and Related Aspects
Attitudes
The enterprise’s environment
Influences on the introduction of EM practices
Cost savings
Customer care and quality management
Competitors’ actions
Potential legislation
Customer demand
What are the Key Factors in the Management of the Enterprise?
Barriers to Progress
Information
Resources
Other factors
Do they support Environmental Award Schemes
Conclusion
Further Reading
References
10 Conclusion
The Enterprises and Key Outcomes
Discouraging Factors in the Quest for Progress
Interest
Resource constraints
Visitor demand
A Key Weakness
The Issue of Regulation
The Achilles Heel of Tourism
Consumers of Tourism and Consumerism
The Wider Context
Further Reading
References
Index
