Small Talk: B1+

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Deborah Capras. Small Talk: B1+

Contents

Contents Map

Introduction

1 New Contacts

Study focus

Language focus: How do you do?

Remember this! Handshakes

Tips: All about names

Remember this! Business card etiquette

Next steps

2 Old Contacts

Study focus

Language focus: ‘Remember’ or ‘remind’?

Remember

Remind

Idiomatic language

Scenario

Tips: Reconnecting with people

Do’s

Don’t’s

Next steps

3 Start networking

Study focus

Language focus: Tag questions

Remember this! Body language

Language focus: Conferences

Next steps

4 Introducing the business

Study focus

Language focus: Talking about work. Exactly

Used to

Tips: Building a conversation step by step

Language focus: Your profession

Next steps

5 On to business

Study focus

Language focus: Questions

Closed questions

Open questions

Polite questions

Remember this! Body language

Next steps

6 Great guests, perfect hosts

Study focus

Remember this! Time and dress code. Time

Dress code

Tips: Travel small talk

Language focus: International travel

Next steps. For hosts

For guests

7 Opening up

Study focus

Remember this! Avoiding stereotypes. We are all individuals

Family values

Family business

Tips: Being sensitive

Next steps

8 Using everyday moments

Study focus

Language focus: Compliments. Paying compliments

Responding to compliments

Remember this! Finding common ground

Next steps. Vocabulary building

Verbs and verb forms

9 Who’s who and what’s what

Study focus

Tip: Structuring small talk

Language focus: Recommending colleagues

Remember this! Corporate culture

Giving and receiving gifts

Next steps

Corporate abbreviations

10 Entertaining

Study focus

Language focus: Paying the bill

Refusing food politely

Remember this! Entertaining in different cultures

Next steps

11 Tell us a story

Study focus

Language focus: Past tenses

Tips: Structuring your story

Remember this! Jokes and humour

Different cultures, different humour

Next steps

12 Sensitive topics

Study focus

Tips: Dealing with difficult topics

Language focus: Contradicting politely

Remember this! Taboo gestures

Next steps

13 Goodbye – for now!

Study focus

Language focus: Closing a conversation

Remember this! Closing a conversation

Language focus: Future forms

Next steps

14 Phone, video and online meetings

Study focus

Tips: Video conferences and online meetings

Do’s

Don’t’s

Language focus: Describing technical problems

Next steps. Working with your phone

Virtual events

Being prepared

15 Email exchanges

Study focus

Tips: Writing professional emails

Language focus: Changing the subject

Next steps

16 Social media for professionals

Study focus

Tips: Networking and raising your profile. Corporate networking sites

Professional networking sites

Remember this! Using Facebook and Twitter. Facebook

Twitter

Next steps

Communication strategies. Top ten tips

Body language basics

Spelling

Numbers

Answer key. 1 New contacts

2 Old contacts

3 Start networking

4 Introducing the business

5 On to business

6 Great guests, perfect hosts

7 Opening up

8 Using everyday moments

9 Who’s who and what’s what

10 Entertaining

11 Tell us a story

12 Sensitive topics

13 Goodbye – for now!

14 Phone, video and online meetings

15 Email exchanges

16 Social media for professionals

About the Author

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Contents Map

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This part has tips and suggestions on how to improve your general communication strategies. There is also a special focus on body language and how to spell out names and email addresses.

Answer key

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