Terms of Disservice

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Dipayan Ghosh. Terms of Disservice

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“Powerful internet platforms, driven by a ruthless commercial logic, have caused tremendous harm in the United States and around the world. With technological sophistication and crystal-clear writing, Terms of Disservice provides the analytical tools necessary to understand the structural roots of this crisis and the policies we need to confront it. Anyone who thinks democracy is worth saving should read this compelling book.”

—Victor Pickard, professor, University of Pennsylvania; author of Democracy Without Journalism? Confronting the Misinformation Society

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Unveiling the Web of Secrecy behind Digital Commerce

To design the appropriate regulatory intervention to contain Silicon Valley’s public harms, we must start with a thorough analysis of the business model that is in play. At its heart, that business model is joltingly simple: it involves the creation of compelling internet-based apps and services that limit competition over the internet, as well as the uninhibited collection of fine-grained information on individual consumers to create a behavioral advertising profile on them, and the ongoing development and implementation of a set of algorithms, including artificial-intelligence systems, that automatically curate social content to engage consumers and target ads at them in a programmatic manner.

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