The notes of first line manager
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Dmitry Artyukhin. The notes of first line manager
1. Introduction
2. Why people is so critical asset
3. First day with a new team
4. First weeks with a new team
4.1 Understanding of your team
4.2 How do you behave in the office?
4.3 Action plan after round of discussions
4.4 Balance between team’s expectations and your manager’s expectations
5. From planning to results
5.1 Internal work
5.2 External work
6. Strategy for my team and Why should I even think about strategy development?
7. Conclusion
Отрывок из книги
I am managing the team…. For those of you who have had experience to do that it is evident that we are speaking about hard job. Every day you have to deal with people. People makes the difference. We have heard this phrase many times but each manager treats it differently. I strongly believe that each team I worked for helped me to be successful. Their success and their stories changed me, my behavior and companies we worked for.
Let me start with introduction. I have got scientific background and PhD in Physics and Mathematics. I also had a chance to get MBA and it helped me to learn classic models around people management, finance, business environment analysis etc. If someone asks me if I believe that MBA is the key step to be successful manager the answer would be definitely “NOT”. The reason behind that is very simple. It is very useful and beneficial and I do appreciate MBA education. It gives you extremely useful tools and models but it doesn’t guarantee that you will be able to use these tools appropriately. Simple example of that might be a craft of cooking. Every person can read how to cook a cake but someone does it extremely well and others produce terrible things.
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After that case I didn’t try to seat separately any more if possible. The key point here is about being the part of this community. You should understand what is going on in your team, what they are discussing, what they feel about work, tasks, projects etc. Be careful and don’t take another extreme when you behave as a spy. You should contribute into their discussions, into their chats and be inherent part of this team.
Ask people how they are! You need to know what’s going on with them outside of work hours. This is extremely crucial. Put yourself into their shoes. If you have problems in your family or whatever else how do you find your level of motivation when you come to the office. May be you can abstract your mind from these problems but I have not met such people too much. I clearly understand that sometimes I can’t help them but I have to support them and take care of them. I would call this “personal touch”. Below you can find a few great (from my point of view) examples of managers who applied such approaches in a very smart way:
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