Оглавление
Gert-Jan Vlasveld. Contract management with CATS CM® version 4
Other publications by Van Haren Publishing
Colophon
■ INTRODUCTION
■ 1.1 ORGANIZATIONAL GOALS AND CONTRACTS
■ 1.2 EFFECTIVENESS OF CONTRACT MANAGEMENT WITH CATS CM
1.2.1. Improved realization of contract objectives
1.2.2. Relationship between performance and contract value
1.2.3. The organization’s contract costs
1.2.4. Quantifying the effectiveness of contract management
■ 1.3 EFFICIENT CONTRACT MANAGEMENT
■ 1.4 BALANCING COSTS AND BENEFITS
■ 2.1 DEFINITION OF CONTRACT
■ 2.2 CONTRACT COMPONENTS
■ 2.3 DEFINITION OF CONTRACT MANAGEMENT
■ 2.4 DEFINITION OF CONTRACT MANAGER
■ 2.5 TYPES OF CONTRACTS AND THE APPLICABILITY OF CATS CM
■ 3.1 FACTORS THAT AFFECT THE SUCCESS OF CONTRACT MANAGEMENT
■ 3.2 The CATS control model
■ 4.1 THE CATS CONTRACT LIFE CYCLE
4.1.1. The CATS contract life cycle
4.1.2. The CATS contract life cycle, the CATS CM methodology and how contract management knowledge contributes to contract creation
4.1.3. Roles and responsibilities
4.1.4. Steps in the contract management process based on CATS CM
■ INTRODUCTION
■ 8.1 INITIATE STEP
■ 8.2 PLAN-DO-CHECK-ACT/ADJUST CYCLE
■ 8.3 CONCLUDE STEP
■ 8.4 USING CONTRACT MANAGEMENT SCENARIOS
■ 8.5 ESTABLISHING CONTRACT MANAGEMENT SCENARIOS. 8.5.1. Establishing the type of contract
8.5.2. Contract management scenarios
■ INTRODUCTION
■ 9.1 KICK-OFF MEETING WITH THE CONTRACT OWNER
■ 9.2 CONTRACT ANALYSIS
■ 9.3 ASSESSING WHETHER THE INTENDED CONTRACT MANAGER CAN MANAGE THE CONTRACT
■ 9.4 INTAKE MEETING WITH THE CONTRACT OWNER
9.4.1. The budget hours required
9.4.2. Authority and mandate
9.4.3. Reporting format and frequency
9.4.4. Performance indicators for the contract manager
■ 9.5 CONTRACT IMPLEMENTATION
■ 10.1 IMPORTANCE OF MANAGING CONTRACT OBJECTIVES
■ 10.2 IDENTIFYING AND SAFEGUARDING CONTRACT OBJECTIVES
10.2.1. Identifying contract objectives
10.2.2 Safeguarding contract objectives
■ 10.3 INTERACTION WITH THE REALIZATION AND VERIFICATION MANAGER
■ 11.1 WHO ARE THE STAKEHOLDERS?
■ 11.2 STAKEHOLDER MANAGEMENT WITHIN CATS CM
■ 11.3 INTERACTION WITH THE REALIZATION AND VERIFICATION MANAGER
■ 12.1 IDENTIFYING CONTRACT RELATIONSHIPS
■ 12.2 MANAGING CONTRACT RELATIONSHIPS WITHIN CATS CM
■ 12.3 INTERACTION WITH THE REALIZATION AND VERIFICATION MANAGER
■ 13.1 RISKS THAT REQUIRE MANAGEMENT
■ 13.2 RISK MANAGEMENT IN GENERAL
■ 13.3 RISK MANAGEMENT WITHIN CATS CM
■ 13.4 INTERACTION WITH THE REALIZATION AND VERIFICATION MANAGER
■ 13.5 THE CONTRACT RISK PROFILE, RISK MANAGEMENT TOOL
■ 14.1 DEALING WITH OBLIGATIONS FROM WTBD AND AOCM
■ 14.2 ENSURING FULFILLMENT OF OBLIGATIONS
■ 14.3 OBLIGATION MANAGEMENT WITHIN CATS CM
■ 14.4 INTERACTION WITH THE REALIZATION AND VERIFICATION MANAGER
■ 14.5 OBLIGATIONS ASSESSMENT: OBLIGATION MANAGEMENT TOOL
■ 15.1 ASPECTS OF THE FINANCIAL MANAGEMENT OF A CONTRACT
■ 15.2 FINANCIAL MANAGEMENT WITHIN CATS CM
■ 15.3 INTERACTION WITH THE REALIZATION AND VERIFICATION MANAGER
■ 16.1 WHAT IS CONTRACT GOVERNANCE?
■ 16.2 CONTRACT GOVERNANCE WITHIN CATS CM
■ 16.3 CONTRACT MEETINGS
■ 16.4 INTERACTION WITH THE REALIZATION AND VERIFICATION MANAGER
■ 17.1 HOW TO DETERMINE SATISFACTION?
■ 17.2 EXPECTATION MANAGEMENT WITHIN CATS CM
■ 17.3 INTERACTION WITH THE REALIZATION AND VERIFICATION MANAGER
■ 18.1 CONTRACT CALENDAR CONTENT
■ 18.2 MAINTAINING THE CONTRACT CALENDAR
■ 18.3 INTERACTION WITH THE REALIZATION AND VERIFICATION MANAGER
■ 19.1 CONTRACT FILE CONSTRUCTION
■ 19.2 AVAILABILITY AND ACCESSIBILITY OF THE CONTRACT FILE
■ 19.3 MAINTAINING THE CONTRACT FILE
■ 19.4 INTERACTION WITH THE REALIZATION AND VERIFICATION MANAGER
■ 20.1 CONTRACT PHASE-OUT
■ 20.2 PERSONAL CONCLUSION
■ INTRODUCTION
■ 21.1 CONTENT OF THE CONTRACT MANAGEMENT POLICY
■ 21.2 DEFINITION OF CONTRACT MANAGEMENT
■ 21.3 ESTABLISHING WHICH CONTRACTS MUST BE COVERED BY THE CONTRACT MANAGEMENT PROCESS
■ 21.4 THE DESIRED MATURITY LEVEL OF THE CONTRACT MANAGEMENT PROCESS
■ 21.5 THE RELATIONSHIP BETWEEN ROLES AND FUNCTIONS
21.5.1. Contract ownership with multiple demand or delivery owners
21.5.2. Contract manager for contracts with a ‘Basic’ contract management scenario
21.5.3. Contract administrator
21.5.4. Realization and verification manager
■ 21.6 REQUIRED COMPETENCIES TO FULFILL THE ROLES AND FUNCTIONS
21.6.1. Competencies of a contract manager
21.6.2. Beyond competencies: The contract management Code of Conduct
■ 21.7 POSITIONING CONTRACT MANAGEMENT
21.7.1. Primary versus supporting processes
21.7.2. Distance to the workplace
21.7.3. Centralized or decentralized contract management
■ 22.1 POSITIONING PROCESS OWNERSHIP
■ 22.2 THE ROLE OF THE PROCESS OWNER
■ 23.1 IMPLEMENTATION: STEPS
■ 23.2 IMPLEMENTATION: ACTIONS
■ 23.3 WHAT ARE THE IMPLEMENTATION SUCCESS FACTORS?
■ 23.4 AN EXISTING CONTRACT ADMINISTRATION SYSTEM: PITFALL OR SUCCESS FACTOR?
■ 24.1 MEASURING, CONTROLLING AND IMPROVING THE CONTRACT MANAGEMENT PROCESS
24.1.1. KPIs for the process owner
24.1.2. Audits
■ 24.2 MEASURING, CONTROLLING AND IMPROVING CONTRACT MANAGEMENT ON ONE CONTRACT
■ 24.3 CONSULTING WITH COLLEAGUES
■ 24.4 IMPROVING CONTRACT MANAGEMENT
■ 25.1 THE SCOPE OF THE CCMM
■ 25.2 MATURITY LEVELS
■ 25.3 DIFFERENTIATING PROCESS, POLICY AND SYSTEMS
■ 25.4 APPLYING THE CCMM
