The New Normal in IT

Оглавление

Gregory S. Smith. The New Normal in IT

Table of Contents

List of Illustrations

Guide

Pages

THE NEW NORMAL IN IT. HOW THE GLOBAL PANDEMIC CHANGED INFORMATION TECHNOLOGY FOREVER

PREFACE

Approach

Target Audience

ACKNOWLEDGMENTS

ABOUT THE AUTHOR

CHAPTER 1 Lasting Business Impacts and Resource Sourcing After a Global Pandemic

Introduction

Impacts from Covid-19 on Businesses and Organizations

Impacts in Academia

University of Texas, San Antonio

Collegis Education

University of Akureyri, Iceland

University of Texas, San Antonio

Collegis Education

University of Akureyri, Iceland

University of Texas, San Antonio

Collegis Education

University of Akureyri, Iceland

University of Texas, San Antonio

Collegis Education

Georgetown University

University of Akureyri, Iceland

University of Texas, San Antonio

Collegis Education

Georgetown University

University of Akureyri, Iceland

University of Texas, San Antonio

Collegis Education

Georgetown University

University of Akureyri, Iceland

University of Texas, San Antonio

Collegis Education

Georgetown University

University of Akureyri, Iceland

Unemployment Impacts in the United States and Around the Globe

Some Bright Spots During the Pandemic

U.S. Operations

Global Operations

Impacts on Consultants and Organizations Sourcing Strategy

Online Meeting and Collaboration Tools in Organizations

Advantages of Online Meetings

Disadvantages of Online Meetings

Lessons Learned

Things I've Done in My Career to Prepare

Recommendations and Predictions

Recommendations

Predictions

Notes

CHAPTER 2 The Shrinking Office of the Future: Cloud and Mobile Dominate

Corporate Footprint During the Pandemic

The Corporate Office of the Future

Employer View and Priorities of a Corporate Office Environment

Employee View and Priorities of a Corporate Office Environment

America's Technology Companies Are Leading the Way in Remote/Hybrid Work

New Corporate Office Designs Are Coming as Offices of the Future Change

Not All Corporate Jobs Fit the Remote Mold

IT Infrastructure and Telecommunications

Accessing Applications and Data During the Pandemic

Challenges with Remote Working

Cloud and Mobile Will Dominate Post Pandemic

Things I've Done in My Career to Prepare

Recommendations and Predictions

Recommendations

Predictions

Notes

CHAPTER 3 Voice Systems and Collaboration in the New Hybrid Office Environment

Voice Systems

Collaboration Tools

Things I've Done in My Career to Prepare

Recommendations and Predictions

Recommendations

Predictions

Notes

CHAPTER 4 Never Be Unprepared for a Pandemic Again: Business Continuity and IT Disaster Recovery Going Forward

Business Continuity and IT Disaster Recovery: Defined and Purpose. Business Continuity Defined

IT Disaster Recovery Defined

Business Continuity Plan and Components

IT Disaster Recovery Plan and Components

Technologies to Scan and Reduce Covid Risks in the Workplace

Business Continuity and IT Disaster Recovery Failures During the Height of the Covid-19 Pandemic

Business Continuity Going Forward – Remote Staff Where Possible but It Varies Greatly by Sector

ITDR Going Forward – Remote Staff, Co-lo, and Cloud-based IT Solutions

IT Disaster Recovery Going Forward

Pure Cloud

Co-location (with Limited Space for Key Staff and Sensitive Equipment)

Disaster Recovery as a Service (DRaaS)

Things I've Done in My Career to Prepare

Recommendations and Predictions

Recommendations

Predictions

Notes

CHAPTER 5 IT Security for Corporate Resilience

The State of IT Security Today

Global Threats and Actors

IT Security Going Forward

The State of IT Security Standards and Frameworks

Managed Detection and Response (On-premise Network, Endpoint, Cloud)

Managed Risk

Securing Email

Privileged Access Management (PAM)

SIEM versus SOCaaS versus MDR?

CIO Security Best Practices

Things I've Done in My Career to Prepare

Pre-Covid

During Covid

Recommendations and Predictions

Recommendations

Predictions

Notes

CHAPTER 6 IT Governance: Keep It Simple

IT Governance Defined and Purpose

IT Governance – Frameworks and Methodologies

IT Governance Myths

Best-Practice IT Governance Today

Building Trust

Picking the Right Governance Style/Model

IT Governance for Driving Digital Transformation

IT Portfolio Management and Delivering Successful Initiatives and Projects

The IT Strategic Plan

Who Controls the Budgets/Spending for IT Projects?

Things I've Done in My Career to Prepare

IT Mission

IT Governance Framework

IT Methodologies

Project Management Organizational Structure and Tools

IT Performance Metrics (Pre-Covid)

Recommendations and Predictions

Recommendations

Predictions

Notes

CHAPTER 7 Key Performance Indicators for the New Normal

KPI Defined

Common KPIs Pre-Covid-19

Updated KPIs Influenced by the Pandemic

Things I've Done in My Career to Prepare

Recommendations and Predictions

Recommendations

Predictions

Notes

CHAPTER 8 Updated Research and CIO Priorities

Updated Research. Infections, Deaths, and Vaccines

Current and Forecasted Covid-19 Variants

Economic and Business Recovery

Vaccine Rates

Academia Recovery

Booster Shot Recommendations

Mask Mandates, Organizational Vaccine Mandates, and Adjusted Income in New Normal

Reflections on the Global Pandemic

CIO Priorities Going Forward

Recommendations and Predictions

Recommendations

Predictions

Notes

INDEX

WILEY END USER LICENSE AGREEMENT

Отрывок из книги

Founded in 1807, John Wiley & Sons is the oldest independent publishing company in the United States. With offices in North America, Europe, Asia, and Australia, Wiley is globally committed to developing and marketing print and electronic products and services for our customers’ professional and personal knowledge and understanding.

The Wiley CIO series provides information, tools, and insights to IT executives and managers. The products in this series cover a wide range of topics that supply strategic and implementation guidance on the latest technology trends, leadership, and emerging best practices.

.....

Although the global pandemic will likely come to an end at one point as a result of herd immunity and a global vaccine push with likely annual booster shots, unemployment rates in the United States and globally will take years to recover to pre-Covid-19 levels. According to the World Economic Outlook released by the International Monetary Fund in October 2020, “the pandemic had and will continue to have especially severe effects on the most economically vulnerable,” specifically women and younger workers.32 Recognizing that unemployment is typically measured by dividing the unemployed individuals by the total number of individuals in a particular country's labor force, it can be a misleading number.33 The primary reason is that if a person lost a full-time job and settled for a part-time job – they are still considered employed. Thus, the published unemployment numbers include full unemployed individuals, but not underemployed, or those who accept part-time positions in the labor force. As a result, the real unemployment numbers for countries is typically higher than what is published by governments.

The International Monetary Fund leveraged the United Nation's (UN) International Labour Organization (ILO) and concluded that “the reduction in work hours in the second quarter of 2020 was equivalent to the loss of 495 million full-time jobs, “which added to the equivalent of 160 million full-time jobs lost in the first quarter” of 2020.33 The UN's ILO goes on to predict the following impacts across the globe:

.....