A Framework of Human Systems Engineering

A Framework of Human Systems Engineering
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Explores the breadth and versatility of Human Systems Engineering (HSE) practices and illustrates its value in system development A Framework of Human Systems Engineering : Applications and Case Studies offers a guide to identifying and improving methods to integrate human concerns into the conceptualization and design of systems. With contributions from a panel of noted experts on the topic, the book presents a series of Human Systems Engineering (HSE) applications on a wide range of topics: interface design, training requirements, personnel capabilities and limitations, and human task allocation. Each of the book's chapters present a case study of the application of HSE from different dimensions of socio-technical systems. The examples are organized using a socio-technical system framework to reference the applications across multiple system types and domains. These case studies are based in real-world examples and highlight the value of applying HSE to the broader engineering community. This important book: Includes a proven framework with case studies to different dimensions of practice, including domain, system type, and system maturity Contains the needed tools and methods in order to integrate human concerns within systems Encourages the use of Human Systems Engineering throughout the design process Provides examples that cross traditional system engineering sectors and identifies a diverse set of human engineering practices Written for systems engineers, human factors engineers, and HSI practitioners, A Framework of Human Systems Engineering: Applications and Case Studies provides the information needed for the better integration of human and systems and early resolution of issues based on human constraints and limitations.

Оглавление

Группа авторов. A Framework of Human Systems Engineering

Table of Contents

List of Tables

List of Illustrations

Guide

Pages

A Framework of Human Systems Engineering. Applications and Case Studies

Editor Biographies

Contributors List

Foreword

Preface

1 Introduction to the Human Systems Engineering Framework

1.1 Introduction

1.2 Human‐Centered Disciplines

1.3 Human Systems Engineering

1.4 Development of the HSE Framework

1.5 HSE Applications

1.6 Conclusion

References

2 Human Interface Considerations for Situational Awareness

2.1 Introduction

2.2 Situational Awareness: A Global Challenge

2.3 Putting Situational Awareness in Context: First Responders

2.4 Deep Dive on Human Interface Considerations

2.5 Putting Human Interface Considerations in Context: Safe Cities

2.6 Human Interface Considerations for Privacy‐Aware SA

Reference

Notes

3 Utilizing Artificial Intelligence to Make Systems Engineering More Human*

3.1 Introduction

3.2 Changing Business Needs Drive Changes in Systems Engineering

3.3 Epoch 4: Delivering Capabilities in the Sociotechnical Ecosystem

3.3.1 A Conceptual Architecture for Epoch 4

3.3.2 Temporal Sociotechnical Measures

3.3.3 Systems Engineering Frameworks

3.3.3.1 Sociotechnical Network Models

3.3.3.2 Digital Twins

3.4 The Artificial Intelligence Opportunity for Building Sociotechnical Systems

3.5 Using AI to Track and Interpret Temporal Sociotechnical Measures

3.6 AI in Systems Engineering Frameworks

3.7 AI in Sociotechnical Network Models

3.8 AI‐Based Digital Twins

3.9 Discussion

3.10 Case Study

3.11 Systems Engineering Sociotechnical Modeling Approach

3.11.1 Modeling the Project

3.12 Results

3.13 Summary

References

Note

4 Life Learning of Smart Autonomous Systems for Meaningful Human‐Autonomy Teaming

4.1 Introduction

4.2 Trust in Successful Teaming

4.3 Meaningful Human‐Autonomy Teaming

4.4 Systematic Taxonomy for Iterative Through‐Life Learning of SAS

4.5 Ensuring Successful SAS

4.6 Developing Case Study: Airborne Shepherding SAS

4.7 Conclusion

Acknowledgment

References

Notes

5 Modeling the Evolution of Organizational Systems for the Digital Transformation of Heavy Rail

5.1 Introduction

5.2 Organizational System Evolution. 5.2.1 Characteristics of Organizational Systems

5.2.2 The Organization in Flux

5.2.3 Introducing New Technologies

5.3 Model‐Based Systems Engineering

5.4 Modeling Approach for the Development of OCMM

5.4.1 Technology Specification

5.4.2 Capture System Change

5.4.3 Capture Organizational Changes

5.4.4 Manage Organization Change

5.4.5 Analyze Emergent System

5.5 Implementation

5.5.1 User Portals

5.5.2 OCMM Metamodel

5.6 Case Study: Digital Transformation in the Rail Industry

5.6.1 Technology Specification

5.6.2 Capture System Change

5.6.3 Capture Organization Changes

5.6.4 Organization Change Management

5.6.5 Analyze Emergent System

5.6.5.1 Situation Awareness

5.6.5.2 Workload Analysis

5.6.5.2.1 In2Rail Workload Predesign

5.6.5.2.2 NASA TLX Workload Survey

5.7 OCMM Reception

5.8 Summary and Conclusions

References

6 Human Systems Integration in the Space Exploration Systems Engineering Life Cycle

6.1 Introduction

6.2 Spacecraft History

6.2.1 Mercury/Gemini/Apollo

6.2.2 Space Shuttle

6.2.3 International Space Station

6.2.4 Orion Spacecraft

6.3 in the NASA Systems Engineering Process

6.3.1 NASA Systems Engineering Process and HSI

6.4 Mission Challenges. 6.4.1 Innovation and Future Vehicle Designs Challenge

6.4.2 Operations Challenges

6.4.3 Maintainability and Supportability Challenges

6.4.4 Habitability and Environment Challenges

6.4.5 Safety Challenges

6.4.6 Training Challenges

6.5 Conclusions

References

7 Aerospace Human Systems IntegrationEvolution over the Last 40 Years

7.1 Introduction

7.2 Evolution of Aviation: A Human Systems Integration Perspective

7.3 Evolution with Respect to Models, Human Roles, and Disciplines. 7.3.1 From Single‐Agent Interaction to Multi‐agent Integration

7.3.2 Systems Management and Authority Sharing

7.3.3 Human‐Centered Disciplines Involved

7.3.4 From Automation Issues to Tangibility Issues

7.4 From Rigid Automation to Flexible Autonomy

7.5 How Software Took the Lead on Hardware

7.6 Toward a Human‐Centered Systemic Framework. 7.6.1 System of Systems, Physical and Cognitive Structures and Functions

7.6.2 Emergent Behaviors and Properties

7.6.3 System of Systems Properties

7.7 Conclusion and Perspectives

References

Notes

8 Building a Socio‐cognitive Evaluation Framework to Develop Enhanced Aviation Training Concepts for Gen Y and Gen Z Pilot Trainees

8.1 Introduction

8.1.1 Gamification Coupled with Cognitive Neuroscience and Data Analysis

8.1.2 Generational Differences in Learning

8.2 Virtual Technologies in Aviation

8.2.1 Potential Approaches for Incorporating Virtual Technologies

8.3 Human Systems Engineering Challenges

8.4 Potential Applications Beyond Aviation Training

8.5 Looking Forward

Acknowledgement

References

9 Improving Enterprise Resilience by Evaluating Training System ArchitectureMethod Selection for Australian Defense

9.1 Introduction

9.2 Defense Training System. 9.2.1 DTS Conceptualization

9.2.2 DTS as an Extended Enterprise Systems

9.2.3 Example: Navy Training System

9.2.3.1 Navy Training System as a Part of DTS

9.2.3.2 Navy Training System as a Part of DoD

9.3 Concept of Resilience in the Academic Literature

9.3.1 Definition of Resilience: A Multidisciplinary and Historical View

9.3.2 Definition of Resilience: Key Aspects

9.3.2.1 What? (Resilience Is and Is Not)

9.3.2.1.1 Resilience as a Singular System's Attribute

9.3.2.1.2 Resilience as a Collection of System's Attributes

9.3.2.2 Why? (Resilience Triggers)

9.3.2.3 How? (Resilience Mechanisms and Measures)

9.3.2.3.1 Resilience Mechanisms

9.3.2.3.2 Measuring Resilience

9.4 DTS Case Study Methodology

9.4.1 DTS Resilience Measurement Methodology

9.4.2 DTS Architecture

9.4.3 DTS Resilience Survey

9.4.3.1 DTS Resilience Survey Design

9.4.3.2 DTS Resilience Survey Conduct

9.5 Research Findings and Future Directions

References

10 Integrating New Technology into the Complex System of Air Combat Training*

10.1 Introduction

10.2 Method. 10.2.1 Data Collection

10.2.2 Data Analysis

10.3 Results and Discussion

10.3.1 Unseen Aircraft Within Visual Range

10.3.2 Unexpected Virtual and Constructive Aircraft Behavior

10.3.3 Complacency and Increased Risk Taking

10.3.4 Human–Machine Interaction

10.3.5 Exercise Management

10.3.6 Big Picture Awareness

10.3.7 Negative Transfer of Training to the Operational Environment

10.4 Conclusion

Acknowledgments

References

Note

11 Engineering a Trustworthy Private Blockchain for Operational Risk ManagementA Rapid Human Data Engineering Approach Based on Human Systems Engineering

11.1 Introduction

11.2 Human Systems Engineering and Human Data Engineering

11.3 Human‐Centered System Design

11.4 Practical Issues Leading to Large Complex Blockchain System Development. 11.4.1 Human‐Centered Operational Risk Management

11.4.2 Issues Leading to Risk Management Innovation Through Blockchain

11.4.3 Issues in Engineering Trustworthy Private Blockchain

11.5 Framework for Rapid Human Systems–Human Data Engineering

11.6 Human Systems Engineering for Trustworthy Blockchain. 11.6.1 Engineering Trustworthy Blockchain

11.6.2 Issues and Challenges in Trustworthy Private Blockchain

11.6.3 Concepts Used in Trustworthy Private Blockchain

11.6.4 Prototype Scenario for Trusted Blockchain Network

11.6.5 Systems Engineering of the Chain of Trust

11.6.6 Design Public Key Infrastructure (PKI) for Trust

11.6.6.1 Design of Certificate Authority (CA)

11.6.6.2 Design the Trusted Gateways

11.6.6.3 Involving Trusted Peers and Orderers

11.6.6.4 Facilitate Trust Through Channels

11.7 From Human System Interaction to Human Data Interaction

11.8 Future Work for Trust in Human Systems Engineering

11.8.1 Software Engineering of Trust for Large Engineered Complex Systems

11.8.2 Human‐Centered AI for the Future Engineering of Intelligent Systems

11.8.3 Trust in the Private Blockchain for Big Complex Data Systems in the Future

11.9 Conclusion

Acknowledgment

References

12 Light’s Properties and Power in Facilitating Organizational Change

12.1 Introduction

12.2 Implicit Properties and a Mathematical Model of Light

12.3 Materialization of Light

12.3.1 The Electromagnetic Spectrum

12.3.2 Quantum Particles

12.3.3 The Periodic Table and Atoms

12.3.4 A Living Cell

12.3.5 Fundamental Capacities of Self

12.4 Leveraging Light to Bring About Organizational Change

12.5 Summary and Conclusion

References

13 Observations of Real‐Time Control Room Simulation

13.1 Introduction. 13.1.1 What Is a “Real‐Time Control Room Simulator”?

13.1.2 What Is It Used For?

13.1.3 What Does It Look Like?

13.1.4 How Will They Develop?

13.2 Future General‐Purpose Simulators

13.2.1 Future On‐Site Simulators

13.3 Operators

13.4 Data

13.5 Measurement

13.5.1 Objective Measures

13.5.1.1 Recommended

13.5.1.2 Not Recommended

13.5.2 Subjective Measures

13.5.2.1 Recommended

13.5.2.2 Not Recommended

13.6 Conclusion

Disclaimer

References

Note

14 A Research Agenda for Human Systems Engineering

14.1 The State of Human Systems Engineering

14.2 Recommendations from the Chapter Contributions

14.2.1 Data and Visualization Challenges

14.2.2 Next‐Generation Computing

14.2.3 Advanced Methods and Tools

14.2.4 Increased Integration of Social Components into System Artifacts

14.3 Uniting the Human Systems Engineering Stakeholders

14.3.1 Transdisciplinary Approach

14.3.2 Common Formalisms

14.3.3 Common Metrics

14.4 Summary

Disclaimer

References

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Traditional risks in typical system development projects and their evolution are well documented in literature (Warkentin et al., 2009), but analytical analysis of risk particularly in the sociotemporal space is largely a manual process. An AI‐based risk assessor can monitor trends in the sociotechnical measures to examine if there are emerging risks from a growing misalignment between groups of stakeholders. An AI risk assessor can develop forecasts of emerging risks that can be modeled by deliberate introduction of possible evidence that may occur in the future. Modeling in this fashion provides the capability to proactively assess system risk areas and take preventive steps.

In addition to localized risk identification, a holistic view of systemic risk across the sociotechnical ecosystem becomes more feasible using AI‐based models. While localized gross individual misalignment may not manifest itself, a general trend toward misalignment across the enterprise can be discovered and identified. Whereas the values for sociotemporal measures typically have been discovered through interviews, AI offers the opportunity to make assessments based upon noninvasive approaches such as analyzing e‐mails and text messages. Applications like the hedonometer (Dodds et al., 2011) have been used for many years; it is suggested here that AI can tap into the results of the hedonometer for both localized and global assessments of risk.

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