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Группа авторов. Digital Transformations in the Challenge of Activity and Work
Table of Contents
List of Tables
List of Illustrations
Guide
Pages
Digital Transformations in the Challenge of Activity and Work. Understanding and Supporting Technological Changes
Introduction
1. Emerging Technologies and Issues for Activity and Occupational Health
1.1. Introduction
1.2. From properties to the uses of emerging technologies
1.3. Five paradoxes of the diffusion of technologies in/on the activity. 1.3.1. Sense of loss of control over the activity vs increased control over the activity
1.3.2. Invisibility vs visibility of the activity
1.3.3. Increase in virtual teams vs isolation of employees
1.3.4. Nomadism vs a sedentary lifestyle at work
1.3.5. Detachment from activity vs proximity of work
1.4. Conclusion
1.5. References
2. Collaborative Work Platforms: Challenges for Business Development
2.1. Introduction
2.2. Two organizational challenges: empowering digital transformations and changing work practices
2.2.1. The co-configuration of work
2.2.2. Mobilizing social capital to make sharing more flexible
2.3. Stakes for the development of activity: knowing how to give meaning to a poly-contextual and multi-mediated activity
2.3.1. Networking, the power to act and meaning at work. 2.3.1.1. Activity, an organized and dynamic system
2.3.1.2. Network activity, the reign of negotiation in work
2.3.2. Sharing a degree of collaborative intentionality in a multi-mediated situation, a skill in its own right
2.4. Conclusion
2.5. References
3. Virtual Reality: Definitions, Characteristics and Applications in the Workplace
3.1. Introduction
3.2. Some elements of definition. 3.2.1. The term “virtual reality”
3.2.2. The purpose of virtual reality
3.2.3. A functional definition of virtual reality
3.2.4. A technical definition of virtual reality
3.3. The main interaction devices
3.3.1. Display devices
3.3.2. Motion and position capture devices
3.3.3. Proprioceptive and cutaneous feedback devices
3.3.4. Sound input and presentation devices
3.4. The main areas of application of virtual reality
3.4.1. Applications in everyday life
3.4.2. Applications in various professional contexts
3.5. Applications of virtual reality in industry
3.6. Conclusion
3.7. References
4. Robotization in Industries: A Focus on SMEs
4.1. Introduction
4.2. Focus on a robotization experiment in an industrial SME. 4.2.1. The case study in the service of exploratory research
4.2.2. Presentation of the company
4.2.3. A mixed technological adventure
4.2.4. Lessons to be learned
4.3. Receiving support in order to better implement a robot: illustration by the Robot Start PME program
4.3.1. A program at the service of French industrial SMEs. 4.3.1.1. Genesis, organization and results of the program
4.3.1.2. The example of CFT Industrie
4.3.2. An inspiring framework to support technological change
4.4. Conclusion
4.5. References
5. Serious Games for Vocational Training: From Emotional Labor to Knowledge Transfer
5.1. Introduction
5.2. Emotions, debriefing and learning. 5.2.1. Emotional labor
5.2.2. Learning in a game
5.3. The context and framework of the Serious Escape Game (SEG) 5.3.1. Difficulty in gamification
5.3.2. The training system
5.3.3. A research-action approach
5.4. Results. 5.4.1. Observations during gaming
5.4.2. Post-game discussions. 5.4.2.1. The debriefing session
5.4.2.2. Working groups
5.4.3. Questionnaires
5.5. Discussion and conclusion
5.6. References
6. The “Old” Issues of the “New” Artificial Intelligence Systems in Professional Activities
6.1. Introduction
6.2. AI: elements of definition and recent developments
6.3. Functionalities and (potential)6 uses of new generation AI systems
6.4. The “new” generation of AI and the old challenges of transforming work situations
6.4.1. From the substitutive approach of automation to the complementary approaches of human–machine systems
6.4.2. The challenges of “new” AI systems in work situations
6.5. What are the approaches to designing and integrating AI systems in work situations?
6.6. Conclusion
6.7. References
7. Challenges in Deploying Telework: Benefits and Risks for Employees
7.1. Telework: definitions and characteristics
7.2. The benefits of teleworking
7.3. The constraints and risks of teleworking
7.4. The challenges of deploying telework in organizations
7.4.1. Deploying and experimenting with telework
7.4.2. Training of teleworkers and managers
7.4.3. Evaluating the deployment of telework
7.5. Conclusion
7.6. References
8. The Reconfiguration of Managerial Practices through Digital Innovation: The Example of a Work Team in Site Renovation
8.1. Introduction: when digital technology is used on renovation sites
8.2. At the heart of the renovation sites
8.2.1. Supervising in a complex and dynamic system
8.2.2. Guiding a worksite: a conductor’s activity at the crossroads of various modes of prevention management
8.3. Understanding occupational risk prevention activity and prevention management
8.4. Ethnography of the activity on a renovation site
8.5. Confirming a culture of safety: prevention management
8.5.1. Management towards site supervision
8.5.2. Middle management
8.5.3. Local management: towards construction workers
8.6. Digital innovation in occupational risk prevention: restructuring of management practices
8.6.1. Hierarchical visits by management
8.6.2. Prevention visits by middle management
8.6.3. Close supervision of the construction workers
8.7. Conclusion: towards a better consideration of digital innovations in prevention management
8.8. References
9. Integrating Collaborative Robotics into Work Situations: The Intentions of SME Managers in the Digital Transformation of their Companies
9.1. Transformations in work situations seen through the prism of technocentric solutions
9.2. Models of leadership activity to understand change management processes
9.2.1. The activity of managers at the crossroads of different roles
9.2.2. Developing the intentions of managers in change management processes: the contribution of the dialogical model of design
9.3. Methodology for data collection and analysis
9.4. Managers' desires in the face of reality: an encounter that helped to shape their intentions. 9.4.1. Elements shaping managers’ desires
9.4.2. The “conversation” between the desire and reality
9.5. The reality, a messenger from the past, in a modernization project
9.6. References
10. The Role and Function of Technological Artifacts in Entrepreneurial Activity
10.1. Introduction
10.2. Theoretical foundations
10.3. Methodology
10.4. Results
10.5. Discussion and conclusion
10.6. References
11. The New Physical Territories of Digital Activity
11.1. Introduction
11.2. Transformation of spaces and transformation of work and employment: “spatialized work”
11.3. From “spatialized work” to the division between space and work
11.4. Flexible work environments: from work to “activity”
11.4.1. The example of the design of the workspaces of a large company: the reconfiguration of work areas
11.4.2. From space allocation to the redefinition of associated tasks
11.5. What theoretical models for considering space and its transformations?
11.6. Conclusion
11.7. References
12. Digital Work, Disposable Work? When Opportunities to Explore Threaten the Meaning of the Activity
12.1. Introduction
12.2. The division of complex digital work
12.3. Chronic indeterminacy of the product
12.4. When the contingencies regime threatens work commitment
12.5. Conclusion
12.6. References
13. Is the Obsolescence of the Skills of Older Employees an Inevitable Consequence of Digitalization?
13.1. Introduction
13.2. Aging, work, technologies and skills obsolescence: theoretical elements
13.2.1. The effects of aging
13.2.2. Aging associated with work
13.2.3. From the effects of technology on activity to the issue of the obsolescence of older workers’ skills
13.3. Question and methodology
13.3.1. Study background and methods
13.3.2. Engeström’s activity system model (1987)
13.4. Main results
13.4.1. The ASCT profession: a perception through the prism of age
13.4.1.1. Skills, recognition and quality of work
13.4.1.2. Points of divergence in an ASCT’s activity
13.4.2. Overcoming tensions to develop one’s activity
13.5. Discussion and conclusion
13.5.1. Accelio, a vector of recognition for the ASCT profession?
13.5.2. Diverting to work better
13.6. References
14. Are Work Collectives and Digital Exposure Compatible?
14.1. Collective activity: major developments
14.2. Engineering: a highly digitized environment
14.3. Problem of the study
14.4. The methodology used
14.5. Main results: virtually hyper-instrumented collective work for invisible work collectives
14.6. Discussion
14.7. Conclusion
14.8. References
15. Prospective Ergonomics in Service of Technological Innovation
15.1. Introduction
15.2. A new form of intervention focused on creation and innovation
15.3. The context and challenges of prospective ergonomics
15.4. Foundations in several disciplines and fields of study
15.5. Prospective ergonomics intervention approach
15.6. Two cases of intervention. 15.6.1. Anticipating future needs and uses related to energy systems that integrate hydrogen energy
15.6.2. The crowdsourcing approach
15.7. Conclusion
15.8. References
16. Simulating Digital Activity in the Making: Elements of Methodology
16.1. Introduction
16.2. Digital activity
16.3. Simulating digital activity
16.4. Two illustrations of digital activity simulation. 16.4.1. A giant digital tablet to welcome customers
16.4.2. RFID chips for lending books
16.5. Conclusion
16.6. References
17. Managing Technological Change
17.1. Introduction
17.2. Digital transformations, sources of threats and opportunities
17.3. Social and responsible management of new technologies
17.3.1. Social and responsible innovations
Box 17.1.Social and responsible innovation, a combination of technical and social elements
17.3.2. Digital and responsible technological innovation
17.4. A model for responsible leadership of technological change within organizations
17.4.1. Managing organizational and technological change
17.4.2. Responsible digital change management
17.5. Conclusion
17.6. References
18. Exploring the Situated Acceptance of Emerging Technologies in and Concerning Activity: Approaches and Processes
18.1. Introduction
18.2. Models of technological acceptability: outlines and approaches
18.2.1. Practical or instrumental acceptability
18.2.2. The social acceptability model
18.2.3. The situated acceptance approach
18.2.3.1. The four dimensions of situated acceptance
18.3. Frameworks for action and intervention to address situated acceptance
18.3.1. Evaluating the situated acceptance of technologies already in place to support the future technological transformation project. a) Self-confrontation
b) The technical object method
18.3.2. Exploring the acceptance of emerging technologies to co-construct the creation project in/by the activity. a) The Wizard of Oz method
Box 18.1.Simulation of a fall using the Wizard of Oz method
b) The focus group method
Box 18.2.Illustration of the use of the focus group method
c) Activity simulation methods
Box 18.3.Simulation of socio-domestic activity in a habitat model
18.4. Conclusion
18.5. References
List of Authors
Index. A, B, C
D, E, F
I, K, M
N, O, P
R, S, T
U, V, W
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