Оглавление
Группа авторов. The Digital Transformation of Logistics
Table of Contents
List of Tables
List of Illustrations
Guide
Pages
The Digital Transformation of Logistics. Demystifying Impacts of the Fourth Industrial Revolution
List of Contributors
Author Biographies. Editors
Authors
Foreword
Acknowledgments
A Note from the Series Editor
1 Demystifying the Impacts of the Fourth Industrial Revolution on Logistics : An Introduction
Introduction. Future of Work in the Fourth Industrial Revolution
The Role of Digital Transformation
Hub Economy Companies Leading the Way
Current State of the Logistics Industry. Effects of the Second and Third Industrial Revolutions on Logistics
Technology Is Easy; But People Are Hard
The Role of Startups in the Logistics Community
Logistics Companies Under Pressure
Technology Investments by Logistics on the Rise
New Entrants Threaten Status Quo
Disintermediation Threat Looming
Navigating a Digital Transformation. Budget Considerations for Technological Upgrades
Lessons Learned from Other B2B Industries
Automation Leading in Terms of Return on Investment
Winners and Losers of a Digital Transformation
The Necessity of Economies of Scale
Foundations of a Digital Transformation. Prioritization of Technology Exploration
Connectivity Standardization in Logistics
New Business Models Emerging
Participation in Platforms and Marketplaces
Zoom Out/Zoom In Approach
The Time Is Now
Conclusion
Key Takeaways
References
2 Technologies Driving Digital Transformation
References
3 Logistics Management in an IoT World
Introduction
Logistics Management in an IoT World. Get Connected
Criteria for Defining the Right Things
Sensors and Identification
Means of Connection
Triggers
Standards
Security
Get Decisions
Get Prepared
Data Quality
Organization
Skills
Ecosystem
Conclusion
Key Takeaways
References
Notes
4 Additive Manufacturing : Shaping the Supply Chain Revolution?
Introduction
AM Supply Chain
Evaluation
Advantages
Bottlenecks
Technologies and Materials
Technologies
Materials
Application Scenarios
Market and Trends. Market
Trends
Conclusion
Key Takeaways
References
Notes
5 The Role of Robotic Process Automation (RPA) in Logistics
Introduction. Companies Under Pressure
RPA as a Solution
Evaluating Heavyweight IT to Lightweight IT Automation
Achieving Operational Excellence. Process Improvement on the Rise
Outsourcing Versus Automation
Center of Excellence as a Leader of RPA
RPA: Hype or Realistic Solution. The Facts
Rote, Repetitive Tasks Ripe for Automation
Process Considerations of Implementing RPA
Motivating Example: Konica Minolta Using RPA
Konica Minolta's RPA Roadmap
Use Cases for RPA in Logistics. Track and Trace
RPA Adoption at DHL
Navigating Your RPA Journey. Who Should Own This RPA Journey?
Process Mining and Process Mapping
Choosing the Right RPA Provider
Change Management Considerations
RPA Implementation Announcement
Liberated Knowledge Workers
Interacting with RPA. Training the Bot
Next Evolution of RPA Training
Conclusion
Key Takeaways
References
6 Blockchain Will Animate Tomorrow's Integrated Global Logistics Systems
Introduction
The Origins of Blockchain Technology
The Potential of Blockchain Technology
Revolution via Protocol
Essential Properties of Blockchain
Blockchain Applications in Logistics
Public Blockchain Applications in Logistics
Private Blockchain Applications in Logistics
Conclusion. From Trusted Actors to Trustless Networks
Key Takeaways
References
Notes
7 Digitalization Solutions in the Competitive CEP Industry – Experiences from a Global Player in China
Introduction
Challenges in Key Logistics Segments
Digitalization Solutions Today
E‐Commerce in China and Its CEP Market
A New Competitive Environment
Digitalization Solutions of the Future
Internet of Things (IoT)
Artificial Intelligence (AI)
Blockchain
Case Study: Enhanced Address Translation Through AI
Conclusion
Key Takeaways
Acknowledgements
References
Notes
8 Understanding the Impacts of Autonomous Vehicles in Logistics
Introduction
Evolution of AGVs
Intelligent Logistics
The Automation of Indoor Transport Systems
Opportunities for AGVs
Challenges of Adopting AGVs
The Automation of Outdoor Transport Systems
History of the Automation of Outdoor Transport Systems
Opportunities and Challenges in Logistics
Drones and Their Use in Logistics
Conclusion
Key Takeaways
References
9 Logistics in the Cloud‐Powered Workplace
The Cloud Revolution
Growing Dominance of Cloud Computing. Infrastructure as a Service (IaaS)
Platform as a Service (PaaS)
Software as a Service (SaaS)
Enabling New Business Models
How Software Drives Logistics
Warehouse Management Systems (WMS)
Transportation Management Systems (TMS)
Shortcomings of Conventional Logistics Software. Complexity
Difficult Data Integration
The Impact of SaaS on Logistics. A New Technology Delivery Model
SaaS Warehouse Management Systems
SaaS Transportation Management Systems
APIs
SaaS‐Enabled Value Creation
Automation
Integration
Analytics and Artificial Intelligence
Conclusion
Key Takeaways
References
10 Platforms Enabling Digital Transformation
References
11 The Digital Transformation of Freight Forwarders : Key Trends in the Future
Introduction. The Specter of the Digital Transformation
Actors in the Shipment Cycle
Key Trends That Will Shape the Future
Technology
Specialization
Omnichannel
Virtualization
Reshaping Logistics Service
Collaboration Is Key
Digitalization Impact for White‐Collar Workers
The Regulatory Environment
Conclusion
Key Takeaways
References
Note
12 International Trade Revolution with Smart Contracts
The Blockchain Revolution
Smart Contracts. Smart Legal Contracts
Service Level Agreements
Smart Contracts in International Trade
Paperless Trade
Trade Finance
Bill of Lading
Letter of Credit
Trade Facilitation
Smart Import Declaration
Trusted Payment
we.trade Case Study
Information Distribution. Information Transmission
Tradelens Case Study
Information Symmetry
Smart Contract Initiatives. Government Initiatives. Chinese Central Bank
South Korea
Private Initiatives. Mizuho Bank Using IBM
Marco Polo Trade Initiative
Risks and Challenges of the Implementation. Technological Challenges. Scalability
Sustainability
Security
Interoperability Challenges. Compatibility
Data Standardization
Legal Issues. Validity
Privacy
Conclusion
Key Takeaways
References
Notes
13 Exploring China's Digital Silk Road
Introduction
Digital Integration and Supply Chain Along China's BRI
Challenges of Digitization for the Freight Industry Along the BRI
Challenges in China
System Connectivity Challenges
Digital Silk Road as an Answer to the Digitalization Deadlock
Summary
Key Takeaways
References
14 Marine Terminal Operating Systems : Connecting Ports into the Digital World
Introduction
Terminal Operating Systems
Ports and Local Governments Recognizing the Value of Modern TOS
An Increasingly Competitive TOS Software Market
Navis as a Terminal Operating System
Breaking Down the Costs of Implementing a TOS
What to Consider When Selecting a TOS?
Importance of Visibility at the Terminal
Digital Communication is Key
The Future of Terminal Operating Systems
Conclusion
Key Takeaways
References
15 Improving Cross‐Border eCommerce Through Digitalization : The Case of Compliance in B2C Shipments
Introduction
Customs Clearance as a Barrier Constraining Growth
Lack of Integration as the Root Cause of Customs Misdeclaration
How the Digitalization Can Revolutionize Cross‐Border ECommerce
Increased Customer Satisfaction
Supply Chain Visibility
Speed of Customs Clearance
Technology as Enabler for a Cooperative Model
Technical Requirements
Conclusion
Key Takeaways
References
Notes
16 Enabling Platform Business Models for International Logistics
Introduction
Current International Logistics Technology Landscape
The BCO's Perspective
The Future
SimpliShip: Deeper Dive into an Existing Logistics Marketplace
The Era of Data and the Impact on the Workforce
Conclusion. Key Takeaways
References
Note
17 The Evolution of the Cold Chain : A Story of Increasing Complexity Amidst a Sea of Traditional Thinking
Introduction
Cold Chain Transportation
Cold Chain Transportation Modes
Ocean Freight
Airfreight
Technological Differentiation Between Air and Ocean Cold Chain Transportation
Cold Chain Transportation Considerations. Condition Monitoring
Controlled Atmosphere (CA)
Modified Atmosphere Packaging (MAP)
Evolution of Cold Chain Transportation
Technology Solutions
Blockchain
IoT and AI
Gaps to be Addressed
Food Safety as the Key
Conclusion
Key Takeaways
References
Notes
18 People Navigating Digital Transformation
References
19 Change Management Falling Short – the Call for Business Transformation
Introduction
Change Management and Business Transformation – Two Sides of the Same Coin?
Business Transformation in the Context of “Digital”
Change Management in the Context of “Digital”
Business Transformation and Change Management in the Context of the Fourth Industrial Revolution in Logistics
Conclusion
Key Takeaways
References
Notes
20 Organizational Culture Change : Process to Sustainably Improve Performance
Introduction
OCC Business Practices. Strategic Matching
Purpose, Vision, and Mission
Values and Beliefs
Recruitment and Placement
Training and Development
Rewards and Recognition
Performance Management and Feedback
Artifacts
OCC at Toll
Background
New Purpose, Values, and the Case for Change
Changing the Way to Manage Performance
Tone from the Top (Leadership)
Next Steps
Conclusion
Key Takeaways
References
Notes
21 Competence Management as an Enabler for the Digital Transformation of the Supply Chain
Introduction
Competence Management in Supply Chain Functions. Fundamentals of Competence Management
Bosch Case Study: A Competence Model Example
Current Competencies Required
Future Competences Needed
Digital Transformation Competence Management: A Learning Transformation. Fundamentals of Learning
Transitioning from Passive Learning to Active Learning
Transitioning from Classroom Training to Digital Learning
Future Learning Trends
Micro‐learning
Mobile Learning
AR/VR
Blended Learning
Conclusion
Key Takeaways
References
22 Impacts of Digitalization on Traceability : A Case Study of the Carbon Fiber Supply Chain
Introduction
Carbon Fiber, The Material of the Future
Global Supply Chains: A Fragmented Picture
Several Constraints Characterize the Global Supply Chain
Case Studies on Lack of Material Traceability and Digitalization
Case Study 1: An Aerospace Company Losing a Qualified Supplier
Quality Management
Quality Control
Standards
Case Study 2: Traceability, Which Affects Efficiency and Compliance
Case Study 3: A Global Carbon Fiber Converter's Internal Waste System Could Use an Upgrade
Interwoven Processes for Traceability, Created by the Author
Tracking Waste
Compliance
Digitalization Benefits in the Global Carbon Industry
Implementation Challenges. Manual Entry
Cost
Training and Staffing
Motivation
Digitization Opportunities
Conclusion
Key Takeaways
References
23 The Evolution of Freight Forwarding Sales
Introduction
The Rise of the Digital Freight Forwarder as a New Entrant
Market Shifts. Amazon Effect
Instant Visibility and Pricing
Redefining Customer Service
The Evolution of Freight Forwarding Sales. The Traditional Sales Representative
Traditional Sales Reps Evolving
Rise of Technology and Its Effects on Sales
Connectivity
Freight Forwarding Sales Executives at Risk of Losing Their Jobs?
Analytical and Creativity as Valued Skills
Future Job Market
Sales Enablement in a Digital Age
Information
Training
Talent
New Cultures and Skills
Conclusion
Key Takeaways
References
24 Managing and Selecting Logistics Service Suppliers
Introduction
Identifying Business Needs, Capacity, and Capabilities
Motivational Example. Background
Current State Enterprise Network
Services that Will Be Needed to Achieve the Goal
Industry Vertical Experience
Technology Solutions
Forecasted and Desired Demand
Previous Wins and Challenges
Deconstructing the Issues
Defining a Solution
Choosing a Solution
Sourcing and Managing Suppliers in the Continuum
Strategies for Developing Strategic Alliance. The Vested Outsourcing Model
Pricing Considerations for Outsourcing
The Roadmap for Success: Onboarding, Measurements, and Service Level Agreements
Key Performance Metrics
On‐Time Delivery (Inbound)
Order Accuracy
Cost per Shipment
Customer Order Cycle Time
Carrier Scan Rate
Inbound (Purchased) Order Cycle Time
Inventory Accuracy
Fill Rate
Data or Document Transfer Error Rate
Logistics Billing Accuracy
Supplier Development and Managing the Supplier Relationship
Conclusion
Key Takeaways
References
25 The Digital Transformation of Logistics : A Review About Technologies and Their Implementation Status
Introduction
State of Digitalization in Logistics and Supply Chain Management
Logistics Infrastructure. Seaports
Airports
Warehousing
Logistics Execution. Road Transport
Sea Transport
Air Transport
Courier, Express, and Parcel Delivery (CEP)
Logistics Services and Advisory
Conclusion
Key Takeaways
Acknowledgments
References
Notes
Glossary
References
Index
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