Оглавление
Hasson Gill. Emotional Intelligence Pocketbook
INTRODUCTION
HOW TO USE THIS BOOK
PART 1. UNDERSTANDING EMOTIONS KNOWING WHY WE HAVE EMOTIONS
UNDERSTANDING THE ASPECTS OF EMOTIONS
UNDERSTANDING THE POSITIVE INTENT OF EMOTIONS
UNDERSTANDING HOW EMOTIONS ARE RELATED
TUNING INTO YOUR INTUITION
UNDERSTANDING NON-VERBAL COMMUNICATION
FINDING THE WORDS FOR EMOTIONS
OWNING YOUR FEELINGS
MEETING EMOTIONAL NEEDS
RECOGNISING BELIEFS AND EXPECTATIONS ABOUT EMOTIONS
UNDERSTANDING EMOTIONAL TRIGGERS
PART 2. MANAGING EMOTIONS
HAVING CONFIDENT BODY LANGUAGE
DIALLING DOWN HEIGHTENED EMOTIONS
MANAGING STRESS
MANAGING DISAPPOINTMENT
MANAGING REGRET AND REMORSE
FORGIVING
MANAGING JEALOUSY
MANAGING ENVY
MANAGING BLAME
MANAGING SADNESS
MANAGING EMBARRASSMENT
MANAGING LONELINESS
MANAGING WORRY AND ANXIETY
MANAGING ANGER
MANAGING GUILT
MANAGING EMOTIONAL EATING AND DRINKING
MANAGING CRITICISM
PART 3. DEVELOPING YOUR EMOTIONAL INTELLIGENCE
PRACTISING POSITIVE THINKING
MANAGING CHANGE
HAVING COURAGE
KEEPING AN OPEN MIND: BEING CURIOUS
DEVELOPING PATIENCE
DEVELOPING WILLPOWER
MAKING DECISIONS
ACCEPTING
ESTABLISHING BOUNDARIES AND LIMITS
ASSERTING WHAT YOU WANT
BUILDING CONFIDENCE
ACTING ’AS IF’
PART 4. DEVELOPING YOUR SOCIAL INTELLIGENCE
LISTENING FOR FEELINGS
EMPATHISING
MANAGING SOMEONE’S DISAPPOINTMENT
BEING KIND AND CONSIDERATE
MANAGING SOMEONE ELSE’S ANGER
MOTIVATING AND INSPIRING
MAKING COMPROMISES
DELEGATING
UNDERSTANDING AND MANAGING GROUP DYNAMICS
SHUTTING SOMEONE UP. NICELY
MANAGING THE SILENT TREATMENT
GIVING CRITICISM
ABOUT THE AUTHOR
MORE QUOTES
USEFUL WEBSITES
Отрывок из книги
What’s emotional intelligence about? Emotional intelligence is about using your emotions to inform your thinking and using your thinking to understand and manage your emotions.
For many of us, with so many competing demands, concerns and commitments in our lives, it’s easy to feel overwhelmed and stressed, to become unsure and confused, to misunderstand or be misunderstood by others.
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Some of the tips and advice will be particularly comfortable and helpful to you in certain situations and with particular people. Use them. The more often you use them, the more you’ll know that events, feelings, other people and yourself can be managed better with emotional intelligence.
If you feel that difficult emotions – stress, sadness, loneliness, guilt, regret, disappointment, anxiety, depression or anger – are overwhelming you and you’re really struggling to cope, do turn to the back of this book where you’ll find a list of organisations that can give you information and advice online or via their helpline.
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