VeriSM™ Professional Courseware

VeriSM™ Professional Courseware
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Описание книги

Besides the VeriSM™ Professional Courseware (ISBN: 9789401830847) publication you are advised to obtain the publication VeriSM™ – A service management approach for the digital age (ISBN: 9789401802406).Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM™ provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSM™ allows an organization to understand how to make the best use of all of its approaches.The courseware is designed to support your learning about the VeriSM™ concepts, and to be a guide to your understanding of service management and its use across the whole organization.

Оглавление

Helen Morris. VeriSM™ Professional Courseware

Colophon

Other publications by Van Haren Publishing

Publisher about the Courseware

Authors about this Courseware

Table of content

Timetable

Self-Reflection of understanding Diagram

VeriSM™ Professional. Practical Assignments

1. Introduction

1.1 Adaptations

1.2 General Guidelines

1.3 e-Competence Framework

1.4 Assessment

2. Assignment 1: Assess strategic initiatives. Background

Your assignment

Recommended time

Reference materials

Expected results

Assessment criteria for the exercise

Assignment 1 Checklist

3. Assignment 2: Management Mesh. Background

Your assignment

Recommended time

Reference materials

Expected results

Assessment criteria for the exercise

Assignment 2 Checklist

4. Assignment 3: Transformational Opportunities. Background

Your assignment

Recommended time

Reference materials

Expected results

Assessment criteria for the exercise

Assignment 3 Checklist

5. Assignment 4: VeriSM™ Model. Background

Your assignment

Recommended time

Reference materials

Expected results

Assessment criteria for the exercise

Assignment 4 Checklist

5. Evaluation

FireCloud Health (FCH) Company Background

Office of Strategic Development (OSD)

Organizational Capabilities. Human Resources (HR)

Finance

Marketing

IT Organization

IT Service Management

Introduction

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Evaluation

1. Overview

2. Certification requirements

Exam specifications

3. List of Basic Concepts

4. Literature

Отрывок из книги

All rights reserved. No part of this publication may be reproduced in any form by print, photoprint, microfilm or any other means without written permission by the publisher. Although this publication has been composed with much care, neither author, nor editor, nor publisher can accept any liability for damage caused by possible errors and/or incompleteness in this publication.

Trademark notices:

.....

○ how the Mesh should be filled.

• The required Management Mesh based on the two chosen strategic initiatives and consider:

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