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Janine Brooks. Practical Applications of Coaching and Mentoring in Dentistry
Table of Contents
List of Tables
List of Illustrations
Guide
Pages
Practical Applications of Coaching and Mentoring in Dentistry
Dedication
About the Authors
List of Contributors
Foreword
Acknowledgements
1 Introduction
History
Uses of Mentoring
Distinctions and Boundaries
What's Inside This Book
How to Use This Book
References
2 Mentoring
In Its' Simplest Form the Mentoring Equation Is: Teacher + Coach = Mentor
Who Is a Mentor?
Why Be a Mentor?
Reverse Mentoring
Inter‐professional Group Mentoring
The Roles of an Effective Mentor
What Can Mentoring Achieve?
Choosing a Mentor
The Power Relationship in Mentoring
Compatibility and Rapport
Diversity
Degree of Interest
Logistics
Personality
Roles and Responsibilities
Matching Mentor and Mentee
Ethics
Supervision
The Current State of Play
Conclusion
References
3 Coaching
What Is Coaching?
Purpose of Coaching
Example
Some Coaching Examples
Distinctions Between ‘Coaching’ and ‘Mentoring’
Ideas that Underpin Coaching. Resources and Resourcefulness
Egan's “Skilled Helper” Model
The Traditional Role of a Skilled Helper
How Does Coaching ‘Work’?
Conclusion
References
4 The Forton Model
Skills and Competencies of Coaching
Definition of a ‘Skill’
Definition of Competency
The Role of the Coach
Tools for Mentoring and Coaching
The Coaching ‘Journey’
Purpose
Reality
Plan
Action
Review
The Forton Model
Coaching Principles
Partnership
Principle Two: Trust
The Coach Trusting Themselves
Principle Three: Presence
Principle Four: Possibility
Principle Five: Accept, Blend, and Create (A, B, and C)
The Skills of Coaching
Receptive Listening
Asking Great Questions
The Skills of Reflecting
The Skills of Supporting
The Steps of the Coaching Conversation
Purpose: Setting and Meeting Objectives
Scoping Questions: The Coaching Conversation Purpose
Current Reality
Tapping into the Coachees' Resourcefulness
New Insights – The Plan Step
Tactics
Overcome Barriers
Review Steps
The Review Step: From One Conversation to Another
Reflective Learning in Coaching
Receiving Feedback
The ‘Field’, or the World of the Coachee
References
5 Practical Case Studies
Background to the Case Studies. Improving UK Dental Service Quality
Underpinning Concepts
The Role of Coaching and Mentoring in Supporting Dental Service Quality
The Case Study Projects
Case Study Categories
Category One Case Studies: Dentists in Difficulty Including PASS
Local Dental Committee (LDC)
Practitioner Advice and Support Scheme (PASS)
PASS Aims and Objectives
PASS Processes
Case Study One. Thames Valley PASS Contributor: Dr. Barkat Ahmed BDS
Programme Success Indicators
Referrals to the Mentoring Scheme
Mentoring Group Evaluation
Practical messages:
Wider relevance of the case study:
Case Study Two. The Dorset PASS Contributor: Mrs. Sarah Jackson BDS
Scheme Aims
Definitions
Process
Confidentiality
Wider relevance of the case study
Whistleblowing note
Case Study Three. Dentists in Difficulty Including PASS Contributor: Dr. Sumair Khan BDS. Outline:
Project aims
Process
Practical messages:
Wider relevance of the case study:
Case Study Four. Designing and Implementing a Mentoring Scheme in Birmingham Contributor: Dr. Ahmad El‐Toudmeri BDS. Background
Identified Pressures
Identified Solutions
Scheme Aims:
Process
Routes in:
1) Referral:
2) Linking:
3) Mentoring:
4) Evaluation:
Practical messages:
Wider relevance of the project
Category Two Case Studies‐Evaluation
Case Study Five. An Evaluation Methodology: A Piece of Reflective Writing for PAG Contributor: Dr. Claudia Peace BDS. Outline
Practical messages:
Wider healthcare relevance of the case study:
Category 3 Case Studies: Early Years in a Dentists' Career
Case Study Six: Educational Supervisors and Foundation Dentists. Contributor: Dr. Frederick Fernando BDS
Outline:
Process:
Evaluation:
Evaluation of the Educational Supervisor as a Mentor
Issues Uncovered During the Process
Poor Performance
Communication
Poor Self‐awareness
Practical messages:
Wider relevance of the project:
Case Study Seven: Assessing How Coaching and Mentoring Can Impact Dental Students in an Outreach Setting Contributor: Dr. Stephen Denny BDS
Southend Outreach Academic Clinic
Outline
Creating the Mentoring Environment – Spheres of Influence
Comments from tutors:
Observations from patients during the project:
Practical messages:
General observations of the project:
Wider relevance of the project:
Case Study Eight: Year 1 Post Foundation Dentists Contributor: Dr. Keith George BDS. Outline:
Practical messages:
Wider relevance of the project:
Case Study Nine: Smile Restorative Mentoring Programme Contributor: Dr. Jin Vaghela BDS. Outline:
Why Mentoring?
The Mentors
Evaluation:
Practical messages:
Wider relevance of the project:
Category Four Case Studies: Risk Management and Quality Assurance (QA)
Case Study Ten: Denplan Risk Management/QA (Contributors: Dr. Ewa Rozwadowska BDS and Dr. Catherine Rutland BDS)
Risks Experienced by Dentists
Practical messages:
Wider relevance of the case study:
Category Five Case Studies: Tools/Models
Case Study Eleven: Using Coaching Cards – Tools or Props? Contributor: Ms. Jane Davies‐Slowik MBE BDS
Picture Cards
Question Cards
Domain 1: The Principles of Coaching
Domain 2: Coaching Skills
Domain 3: The Steps
Domain 4: The Field, i.e. Resources
Anthony Gormley – Another Place – Crosby Beach Installation – A Metaphor
Emotional Intelligence
Coaching for Values
Practical Ways of Using Coaching Cards for Team Coaching
Practical Ways of Using Coaching Cards for Individual Coaching
Self‐development
Conclusion
Practical messages:
Wider Relevance:
Case Study Twelve Contributor: Mrs. Shilpa Chitnis BDS. Outline
P – PERSPECTIVE
E – EMPATHY
A – AWARENESS
R – RAPPORT
L – LISTENING
S – SUPPORT
Practical messages:
Lessons learnt:
References
6 Discussion
Beyond One‐to‐One: Coaching and Mentoring Groups and Teams
Group Coaching and Mentoring
Team Coaching and Mentoring: Shared Goals and Direction
Coaching in Virtual Environments
Coaching in Organisations: Organisational Dynamics, Does Size Matter?
Coaching and Mentoring Boundaries
How and When to Use Coaching and Mentoring
Barriers to Introducing Coaching and Mentoring. Attitudinal Barriers
Structural Barriers
Typical Benefits of Coaching and Mentoring
Impact of Coaching and Mentoring. Prevention
Neutralising
Remediation
Performance Conversation
Development Conversation
Themes from the Case Studies
Personal Performance
Health and Well‐Being
Key Take Away Messages
Communication
Key Take Away Messages
Mentoring and Coaching as Regular and Every Day
Key Take Away Messages
Supportive Culture for Coaching and Mentoring
Key Take Away Messages
Share and Enjoy
Key Take Away Messages
Integrating Mentoring into Structures and Systems. The Whole Professional Career
Key Take Away Messages
Organisational Culture
Myth Busting
‘Deskilling’
Anyone Can Mentor
Age – ‘reverse mentoring’
Inter‐professional Mentoring
Reflection Is Not Measurable; Therefore, Not Worthwhile
Failure Is Failure – Or Is It an Opportunity to Learn and Improve?
No Time to Mentor
A Note for Covid‐19
Conclusion
References
Glossary of Terms – Organisations and Other Descriptors. Organisations
Other Descriptors
Further Reading
Index. a
b
c
d
e
f
g
h
i
k
l
m
o
p
q
r
s
t
v
w
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