Оглавление
Jason R. Thompson. Diversity and Inclusion Matters
Table of Contents
List of Illustrations
Guide
Pages
Praise for Diversity and Inclusion Matters
DIVERSITY AND INCLUSION MATTERS. TACTICS and TOOLS to INSPIRE EQUITY and GAME-CHANGING PERFORMANCE
Preface. Telling Stories and Bridging the Disconnect
My Story
The Bridge Between Intent and Impact
How the CAPE Process Works
Notes
Foreword
Part I The CAPE Process
Chapter 1 How to Become an Exceptional DE&I Organization: Four Shades of Brown. Four Shades of Brown
The Importance of DE&I Now
JASON-ISM
A Diverse Workforce Will Have Tension
JASON-ISM
DE&I Officers Need a Broad Range of Skills
Why DE&I Programs Fail
The How: CAPE Foundation for Successful DE&I Programs
KEY POINTS
Notes
Chapter 2 DE&I Fundamentals, CAPE, and Organizational Change. Overwhelmed and Needing a Process
The Basics of Every DE&I Program
Shared Language (Basic Definitions)
DE&I Change Management Model versus Diversity Training
JASON-ISM
Recruitment and Retention
JASON-ISM
Surveys and Their Limitations
More Effective Retention Efforts
KEY POINTS
Notes
Chapter 3 Data for DE&I. Fill the Cup of Others
The Illusion and Challenge of Data
The Recruitment Data Challenge
KEY POINTS
Notes
Chapter 4 Collect the Data. Give a Brown Guy a Chance
When to Start Collecting Data
JASON-ISM
What Data to Collect
Where to Get the Demographic Data You Need
Who Is Being Included in the Data?
It's Also About Who Is Not in the Room
Respecting Demographic Data
KEY POINTS
Notes
Chapter 5 Analyze the Data. Seeing It So Clear Now
Using the Data to Know What You Have
The How: Analyzing Data to Identify Recruitment Issues
The How: Analyzing Data to Identify Retention Issues
JASON-ISM
JASON-ISM
Assume Competence
KEY POINTS
Notes
Chapter 6 Plan your Program. The World's Park
JASON-ISM
Plan Only after You Analyze the Data
Getting Started on Your Plan
4-2-50 Program
How to Measure ROI in Your DE&I Program
JASON-ISM
The How: CAPE DE&I Plan Template
How to Complete the CAPE DE&I Template
KEY POINTS
Note
Chapter 7 Execute on the Plan. Audio Must Match Video
E Is for Execute
JASON-ISM
The How: A CAPE Path to Execute
A CAPE 30-Day Template
A CAPE 60-Day Template
A CAPE 90-Day Template
KEY POINTS
Part II Practical Lessons Learned in DE&I Programs
Chapter 8 DE&I Programs Should Look Like the Company. Looking for Four-Leaf Clovers
JASON-ISM
Sports – US Olympic and Paralympic Committee
Healthcare
Tech – Techstars
Education – University of Wyoming, University of Colorado Health Sciences Center, Western Governors University
Organizational Mission Alignment
The How: An Organizational Mission-Alignment Exercise
Step-by-Step Guide to Mission/Vision Alignment
KEY POINTS
Chapter 9 DE&I Challenges That No One Tells You. Whose Mother Are We Talking About?
JASON-ISM
JASON-ISMS
Staff and Budget
Responsibility for Things Beyond Your Control
Hiring Decisions
Organizations Change Slowly
JASON-ISM
Senior Leadership and Board Diversity
Code Words
JASON-ISMS
Promotions
Managing Expectations
KEY POINTS
Chapter 10 When to Get CEO Involvement. What Friends Do
Setting CEO Expectations
JASON-ISM
When to Involve the CEO
Connecting CEO and Leadership Commitment to Diversity
How to Get CEO Commitment
KEY POINTS
Chapter 11 Employee Resource Groups. Check Your Bias
Employee Resource Groups
Define ERG Membership
Setting Boundaries for ERGs
Establish Communication Guidelines
Managing ERG Fundraisers
Let ERGs Fail
The How: Suggested Rules and Structures for ERGs
SAMPLE GUIDELINES FOR EMPLOYEE RESOURCE GROUPS
JASON-ISM
KEY POINTS
Chapter 12 DE&I Committees. Focus on the Right Things
Why DE&I Committees Fail
What Happens When Companies Start with a DE&I Committee
Three Simple Rules for a Better DE&I Committee
JASON-ISM
KEY POINTS
Chapter 13 Using DE&I Training to Make Organizational Change. Trees Just Don't Happen
Diversity Training: Episode versus Series
JASON-ISM
DE&I Training as a Response to an Episode
JASON-ISM
DE&I Training as a Series of Ongoing Trainings
CAPE and DE&I Trainings
The Two Types of DE&I Trainings
Unconscious Bias
The ADKAR Model
Awareness
Desire
Knowledge
Ability
Repetition
KEY POINTS
Note
Chapter 14 Inclusion Practices. Don't Ask Me to Organize the Davids
JASON-ISM
JASON-ISM
How to Measure Inclusion
How the CAPE Inclusion Tracker Works
The Fair Pay Solution
JASON-ISMS
KEY POINTS
Notes
Chapter 15 Your Mental Health. A Day at the Pool
Mental Health for You and Your Colleagues
JASON-ISMS
JASON-ISMS
JASON-ISMS
KEY POINTS
Part III Things I Wish I Had Known
Chapter 16 Top Challenges for DE&I Professionals. Voices Telling You What You Can't Do
The Myth That Diversity Lowers Quality
A Hire from an Underrepresented Group Is Not Performing
Chain of Command
Your Positional Authority
Staffing and Budget
Diversity Committees
Working with Other Departments
Efficacy of Résumé Redacting
Belonging versus Inclusion
Allies
Making the Implicit Explicit
JASON-ISM
Bridging the Gap Between Intent and Impact
JASON-ISM
Validating the Experiences of Others
KEY POINTS
Chapter 17 Jason-isms. The Gift of Time
The Jason-isms
KEY POINTS
Conclusion
Acknowledgments
About the Author
Index
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