Virtual Training
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Jeb Blount. Virtual Training
Table of Contents
List of Illustrations
Guide
Pages
VIRTUAL TRAINING. THE ART OF CONDUCTING POWERFUL VIRTUAL TRAINING THAT ENGAGES LEARNERS AND MAKES KNOWLEDGE STICK
Foreword
Special Note: Free Virtual Training Resources
PART I The Virtual Training Tsunami
1 Just Like That, Everything Changed
The Remote Learning Tidal Wave
Notes
2 Look Mom, I Built a Virtual Training Studio
“Our People Won't Accept It!”
Virtual Training Explosion
3 The Case for Virtual Training
What about E-learning?
Enter Virtual Instructor-Led Training
Notes
4 Experience Is Everything
Five Truths About Virtual Training Adoption
5 The Five Elements of a Legendary Virtual Learning Experience
VLX Certification
Let's Get Started
Notes and Reflections
PART II Mission and Mindset
6 Mission and Mindset for a Legendary Virtual Learning Experience
Mission Drive
Mindset
It's Not about You
The Only Three Things You Control
Been There, Done That, Have the T-Shirt
Learning to See in the Virtual Classroom
Rewire Your Brain
Notes
7 Emotional Discipline
A Deep Sense of Vulnerability
Emotional Self-Control
Obstacle Immunity: Growing a Backbone
Notes
8 Rise Above Your Tech and Video Camera Phobia
Rise Above Video Camera Phobia
Note
9 Good Enough Is Not Good Enough
You Are Onstage and Under a Microscope
No Margin for Error
Sweat the Small Stuff
Notes and Reflections
PART III Production
10 The Brain on Virtual Training
Step into the Video Frame
Triggering the Negativity Bias
Ramping Up Virtual Training Production to Create Wow! Moments
Notes
11 The Essentials of Highly Effective Virtual Training Production
Audio
The Four Keys to Good Audio Production
Ensuring Good Internet Connection and Speed
Eliminating Background Noise
Avoiding Room Echo
Ensuring Microphone Quality
Lighting
Cameras and Lenses
Internet Connection
Video Conferencing Platform
Note
12 Virtual Training Backdrop
Elements of an Effective Virtual Training Background
Monitors
Smart Boards
13 Live Switching
Think Like a Television Producer
Show Your Face
Four Ways to Switch
Self-Produced on a videoconferencing Platform
Producer on Platform
Self-Produced with Professional Switching Device
Produced with a Professional Switcher
ABOUT SALES GRAVY STUDIOS
Reflection
PART IV Virtual Communication Skills
14 Be Video Ready
Grooming
Wardrobe
Accessories
Enclothed Cognition
Notes
15 Video Framing
Six Frames That Cause Negative Perceptions of You
Skydiver
Witness Protection
Bobblehead
Max Headroom
Stargazer
Grim Reacher
Proper Framing
16 Body Language. Decoding and Encoding Nonverbal Communication
The Three Elements of Body Language
Facial Expressions
Gestures and Movement
Posture
Notes
17 Eye Contact
The Eye-Contact Paradox
Reflection
Notes
PART V Design and Delivery
18 Essentials of VILT Course Design
Converting Existing Training to Virtual
Course Length
Chunk the Content
VILT Sequencing
The VILT Sequencing Caveat
Layering
Integrating Interactive Elements
Leveraging the Learning Management System
Facilitator Guides
Building Virtual Training from Scratch
Needs Assessment
Alignment
Design
Implementation and Optimization
Operationalization
Notes
19 Media and Visuals
Reduce Visual Noise
Presentation Slide Deck Layout
Slide Types
Style Guide
Choosing Images
Pair Images with Words
Text and Fonts
Minimize Word Count
Visually Appealing Fonts and Sizes
Animations and Builds
Colors and Slide Backgrounds
Variation
Notes
20 VILT Delivery Preparation
The Virtual Classroom Is Unforgiving
Lesson Plan Power
Winging It Is Stupid
Preparation Is the Mother of Confidence and Credibility
Pre-Session Checklist and Contingency Plans
Power and Battery Backup
Internet Connection and Backup
Audio
Lighting
Camera
Backdrop
Platform Settings
Background Noise and Distractions
Computer Desktop
Physical Appearance
Notes
21 Set the Rules
Rule One: Virtual Training Is Still Training
Start With the Leaders
Basic Virtual Classroom Rules
Tech Check
Learning Space
Microphones on Mute
Do Not Disturb
Log in 15 Minutes Early
Video/Webcams On
Full Names on Screen
Interactive
Pre-Work and Homework Exercises
22 Controlling the Virtual Classroom
Participant Distractions
Disruptive Learners and Challenging Communication Styles
The Grouch
The Dominator
The Psychology Behind Effectively Neutralizing Grouches and Dominators
The Joker
The Eager Pleaser
The Shy Mouse
The Top Dog
The Distanced Learner
Attention Control and Being Present
Notes
23 VILT Communication Plan
Leverage Multiple Communication Channels
Communicating Virtual Classroom Access
Make Access Information Easy to Find
Double-Check Access Information
Communicate Early and Often
Calendar Invitations
Pre-course Assignments and Creating Buzz
Inter-Class Communication
Post-Class Communication
Leveraging Video Messaging Along the Learning Journey
Shooting Video Messages Is Wickedly Easy
Lights
Audio
Editing
Sending Video Messages
Personalized Video Messages
Notes
24 The Fine Art of Engagement
Win Learners Over
Make Learners Feel Important
Build Learner Profiles
Effective Listening
The Person Who Is Listening Is Always in Control
Active Listening
Deep Listening
Pause Before You Speak to Avoid Awkwardness
Pattern Painting
Fostering Discussion
Ask Questions Purposefully
“Everyone Unmute”
Turn Bullet Points into Conversation
Do Not Answer Your Own Questions
Interactivity
Breakouts
Whiteboard
Role-Play
Polls, Surveys, and Quizzes
Have Fun
Pacing
Take a Break
Do Not Rush Your Slides
Bring Content to Life
The Curriculum Is Your Canvas
Reflection
Notes
Prologue
Ready Learner One
Lift the Chains of Limitations
Acknowledgments
About the Author
Training, Workshops, and Speaking
Index
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Отрывок из книги
JEB BLOUNT
But, as Jeb will share with you, our organization was forced to pivot fast in the spring of 2020 as the global pandemic raced around the globe. Our survival rested on my training team quickly embracing and mastering virtual training delivery.
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The primary reason was demand. Our clients and their learners did not want virtual instruction because they saw no value in virtual training.
My trainers didn't enjoy delivering virtual training, either. It wasn't fun or fulfilling. The virtual environment didn't offer the same emotional high, that juice you get when you walk into a classroom as an instructor. VILT was uncomfortable for them. They believed, as did our clients, that the only viable way to really teach people was face to face.
.....