Virtual Training

Virtual Training
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Remote learning has been around since the 18th century. Caleb Phillips began advertising correspondence courses in the Boston Gazette in 1728 allowing people, for the first time, to learn new skills no matter where they lived. For the past 300 years, virtual training, in its various formats, has been meandering into shore on an inevitable yet slow building tide. And then, just like that, everything changed. A global pandemic. Social distancing. Working from home. In an instant, the tide became a tsunami. The global pandemic accelerated the broad adoption of virtual instructor led training along with awareness that classroom-based training is often expensive, inefficient, and fails to deliver a fair return on investment. While it is certainly more challenging to re-create the collaborative environment of the physical classroom in a virtual setting, virtual training combines the structure, accountability, and social learning benefits of classroom training with speed, agility, and significant cost savings. Simply put, virtual training enables organizations to rapidly upskill more people, while generating a far higher return on the training investment. Virtual training is also green. Studies indicate that virtual training consumes nearly 90% less energy and produces 85% fewer CO2 emissions than classroom training. Still, the biggest challenge with virtual training, and the reason there has been so much resistance to it, is historically the experience has been excruciating. Not the quality of the curriculum or content. Not the talent of the trainer. The learning experience. There are few people who haven’t had the pleasure of sitting through agonizing virtual training sessions. Death by voice over PowerPoint, delivered by a disengaged instructor, has an especially bitter flavor. It is the way virtual training is delivered that matters most. When the virtual learning experience is emotionally positive: Participants are more engaged, embrace new competencies, and knowledge sticks Participants are more likely to show up to class and be open to future virtual training Trainers enjoy their work and gain fulfillment from making an impact Leaders book more virtual training Organizations more readily blend and integrate virtual training into learning & development initiatives This is exactly what this book is about.  Virtual Training  is the definitive guide to delivering virtual training that engages learners and makes new skills and behavioral changes stick. Jeb Blount, one of the most celebrated trainers and authors of our generation, walks you step-by-step through the seven elements of effective, engaging virtual learning experiences. Trainer Mindset & Emotional Discipline Production & Technology Media & Visuals Virtual Curriculum & Instructional Design Planning & Preparation Virtual Communication Skills Dynamic & Interactive Training Delivery As you dive into these powerful insights, and with each new chapter, you’ll gain greater and greater confidence in your ability to effectively deliver training in a virtual classroom. Once you master virtual training delivery and experience the power of remote learning, you may never want to go back to the physical classroom again.

Оглавление

Jeb Blount. Virtual Training

Table of Contents

List of Illustrations

Guide

Pages

VIRTUAL TRAINING. THE ART OF CONDUCTING POWERFUL VIRTUAL TRAINING THAT ENGAGES LEARNERS AND MAKES KNOWLEDGE STICK

Foreword

Special Note: Free Virtual Training Resources

PART I The Virtual Training Tsunami

1 Just Like That, Everything Changed

The Remote Learning Tidal Wave

Notes

2 Look Mom, I Built a Virtual Training Studio

“Our People Won't Accept It!”

Virtual Training Explosion

3 The Case for Virtual Training

What about E-learning?

Enter Virtual Instructor-Led Training

Notes

4 Experience Is Everything

Five Truths About Virtual Training Adoption

5 The Five Elements of a Legendary Virtual Learning Experience

VLX Certification

Let's Get Started

Notes and Reflections

PART II Mission and Mindset

6 Mission and Mindset for a Legendary Virtual Learning Experience

Mission Drive

Mindset

It's Not about You

The Only Three Things You Control

Been There, Done That, Have the T-Shirt

Learning to See in the Virtual Classroom

Rewire Your Brain

Notes

7 Emotional Discipline

A Deep Sense of Vulnerability

Emotional Self-Control

Obstacle Immunity: Growing a Backbone

Notes

8 Rise Above Your Tech and Video Camera Phobia

Rise Above Video Camera Phobia

Note

9 Good Enough Is Not Good Enough

You Are Onstage and Under a Microscope

No Margin for Error

Sweat the Small Stuff

Notes and Reflections

PART III Production

10 The Brain on Virtual Training

Step into the Video Frame

Triggering the Negativity Bias

Ramping Up Virtual Training Production to Create Wow! Moments

Notes

11 The Essentials of Highly Effective Virtual Training Production

Audio

The Four Keys to Good Audio Production

Ensuring Good Internet Connection and Speed

Eliminating Background Noise

Avoiding Room Echo

Ensuring Microphone Quality

Lighting

Cameras and Lenses

Internet Connection

Video Conferencing Platform

Note

12 Virtual Training Backdrop

Elements of an Effective Virtual Training Background

Monitors

Smart Boards

13 Live Switching

Think Like a Television Producer

Show Your Face

Four Ways to Switch

Self-Produced on a videoconferencing Platform

Producer on Platform

Self-Produced with Professional Switching Device

Produced with a Professional Switcher

ABOUT SALES GRAVY STUDIOS

Reflection

PART IV Virtual Communication Skills

14 Be Video Ready

Grooming

Wardrobe

Accessories

Enclothed Cognition

Notes

15 Video Framing

Six Frames That Cause Negative Perceptions of You

Skydiver

Witness Protection

Bobblehead

Max Headroom

Stargazer

Grim Reacher

Proper Framing

16 Body Language. Decoding and Encoding Nonverbal Communication

The Three Elements of Body Language

Facial Expressions

Gestures and Movement

Posture

Notes

17 Eye Contact

The Eye-Contact Paradox

Reflection

Notes

PART V Design and Delivery

18 Essentials of VILT Course Design

Converting Existing Training to Virtual

Course Length

Chunk the Content

VILT Sequencing

The VILT Sequencing Caveat

Layering

Integrating Interactive Elements

Leveraging the Learning Management System

Facilitator Guides

Building Virtual Training from Scratch

Needs Assessment

Alignment

Design

Implementation and Optimization

Operationalization

Notes

19 Media and Visuals

Reduce Visual Noise

Presentation Slide Deck Layout

Slide Types

Style Guide

Choosing Images

Pair Images with Words

Text and Fonts

Minimize Word Count

Visually Appealing Fonts and Sizes

Animations and Builds

Colors and Slide Backgrounds

Variation

Notes

20 VILT Delivery Preparation

The Virtual Classroom Is Unforgiving

Lesson Plan Power

Winging It Is Stupid

Preparation Is the Mother of Confidence and Credibility

Pre-Session Checklist and Contingency Plans

Power and Battery Backup

Internet Connection and Backup

Audio

Lighting

Camera

Backdrop

Platform Settings

Background Noise and Distractions

Computer Desktop

Physical Appearance

Notes

21 Set the Rules

Rule One: Virtual Training Is Still Training

Start With the Leaders

Basic Virtual Classroom Rules

Tech Check

Learning Space

Microphones on Mute

Do Not Disturb

Log in 15 Minutes Early

Video/Webcams On

Full Names on Screen

Interactive

Pre-Work and Homework Exercises

22 Controlling the Virtual Classroom

Participant Distractions

Disruptive Learners and Challenging Communication Styles

The Grouch

The Dominator

The Psychology Behind Effectively Neutralizing Grouches and Dominators

The Joker

The Eager Pleaser

The Shy Mouse

The Top Dog

The Distanced Learner

Attention Control and Being Present

Notes

23 VILT Communication Plan

Leverage Multiple Communication Channels

Communicating Virtual Classroom Access

Make Access Information Easy to Find

Double-Check Access Information

Communicate Early and Often

Calendar Invitations

Pre-course Assignments and Creating Buzz

Inter-Class Communication

Post-Class Communication

Leveraging Video Messaging Along the Learning Journey

Shooting Video Messages Is Wickedly Easy

Lights

Audio

Editing

Sending Video Messages

Personalized Video Messages

Notes

24 The Fine Art of Engagement

Win Learners Over

Make Learners Feel Important

Build Learner Profiles

Effective Listening

The Person Who Is Listening Is Always in Control

Active Listening

Deep Listening

Pause Before You Speak to Avoid Awkwardness

Pattern Painting

Fostering Discussion

Ask Questions Purposefully

“Everyone Unmute”

Turn Bullet Points into Conversation

Do Not Answer Your Own Questions

Interactivity

Breakouts

Whiteboard

Role-Play

Polls, Surveys, and Quizzes

Have Fun

Pacing

Take a Break

Do Not Rush Your Slides

Bring Content to Life

The Curriculum Is Your Canvas

Reflection

Notes

Prologue

Ready Learner One

Lift the Chains of Limitations

Acknowledgments

About the Author

Training, Workshops, and Speaking

Index

WILEY END USER LICENSE AGREEMENT

Отрывок из книги

JEB BLOUNT

But, as Jeb will share with you, our organization was forced to pivot fast in the spring of 2020 as the global pandemic raced around the globe. Our survival rested on my training team quickly embracing and mastering virtual training delivery.

.....

The primary reason was demand. Our clients and their learners did not want virtual instruction because they saw no value in virtual training.

My trainers didn't enjoy delivering virtual training, either. It wasn't fun or fulfilling. The virtual environment didn't offer the same emotional high, that juice you get when you walk into a classroom as an instructor. VILT was uncomfortable for them. They believed, as did our clients, that the only viable way to really teach people was face to face.

.....

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