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Jill Popelka. Experience, Inc.
Table of Contents
Guide
Pages
Praise for Experience, Inc
EXPERIENCE, INC
Foreword. Employee Experience: It's Here to Stay
PART I Let's Start Here
CHAPTER 1 A Brief, Not Particularly Employee-Friendly History of Work
It's Different Now
The Challenge and the Opportunity
Notes
CHAPTER 2 Employee Experience: The New Why
What Exactly Is “Employee Experience”?
What Employees Want
Keeping Pace
Getting It Right
The X Factor: A Belief in People
Notes
PART II Breaking Down Employee Experience
CHAPTER 3 More Than a Job: Purpose, Meaning, Connection
Making It Real
Connecting to the Why
Passion Drives Purpose
Notes
CHAPTER 4 You Got This: Agency and Autonomy
Who Owns the Action?
It's About Trust
It's About Choice
What Next?
Notes
CHAPTER 5 We Belong: Progress on Diversity, Equity, and Inclusion
Business Beyond Bias
Democratizing Opportunity
More Than Lip Service
Notes
CHAPTER 6 I Value You: Belief, Recognition, Appreciation
Everyone Has Value
Recognition Builds Culture
The Big Power of a Little Appreciation
Notes
PART III Foundations for a Great Employee Experience
CHAPTER 7 Authentic Beats Perfect : Leadership Today
Managers Have It Tough
Style Is Substance
Empowering and Unleashing Potential
The (Dreaded) Meeting and Other Gatherings
Transparency and Trust
People Don't Quit Companies
Notes
CHAPTER 8 Collaboration at Work: Humane Technology
The People Part
Give and Take
A Bad Use of Tech
The Digital Employee Experience
Where's the Off Switch?
Notes
CHAPTER 9 Thriving at Work: A Focus on Health
Mind, Body, and Spirit
Toward Better Mental Health
Toward Better Physical Health
Doing Your Part
Notes
PART IV So What?
CHAPTER 10 The Results Are In: Productivity and Effectiveness
Different People, Different Styles
Never Mistake Activity for Impact
Crushing the Obstacles
Productivity from Anywhere
Notes
CHAPTER 11 Keep the Pace: Agility and Resilience
A Learning Culture
Every Learner Is Different
Resilience
Notes
CHAPTER 12 Sustainable Growth for People and Business
All Voices Should Be Heard
Expanding the Tent
Achieving People Sustainability
Leading the Way in Employee Experience
Notes
Storm Home
Notes
Acknowledgments
About the Author
Index
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“As an unusually dynamic leader, Jill Popelka knows that putting people first is how you build a company to last. Her engaging, user-friendly book offers the practical tools that workplaces need to bring out the best in everyone.”
—Adam Grant, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLife
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Employee experience will be a crucial metric of business success for a long time. There will always be trends, especially ones that emerge from innovations in technology and communication. There will be black swan events, like the pandemic, that cause a bigger rethink than was imagined. There will be shifts in social norms that change the nature and demands of work. Once upon a time, size outpaced more than just about any other organizational asset, only to be replaced in recent years (thanks to Moore's Law and explosions in microprocessing) by speed and agility. As stated earlier, America's top CEOs touted “shareholder capitalism” repeatedly for a generation until they didn't, and it was time to replace it with “stakeholder capitalism.” Still, it's hard to imagine a time when elevating worker experience will be deemed unimportant.
At this point, I hope you're no longer wondering why to build such a culture, but rather how. A study from Qualtrics XM Institute titled “Three Shifts for Employee Experience Success” encourages companies to alter their mindset in these ways:
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