Оглавление
Karin M. Reed. Suddenly Virtual
Table of Contents
Guide
Pages
SUDDENLY VIRTUAL. Making Remote Meetings Work
Preface: The Collision and Convergence of Two Areas of Expertise
The Purpose of This Book
How to Use This Book
Acknowledgments
PART ONE Our New Virtual Reality – A Suddenly Remote Workforce
CHAPTER 1 What Happened to Meetings?: The Meeting Scientist Perspective
How Did We Get Here?
What Happened to Work?
What Happened to Meetings?
Conclusion
Chapter Takeaways
References
CHAPTER 2 What Happened to Video Communication?: The On‐Camera Coach Perspective
Paving the Way for Virtual Video Communication
Stay at Home becomes “Stay on Zoom”
The Value of Video in a Virtual Meeting
Deeper Connection
Better Accountability
Body Language Has a Voice
The Value of Video for Internal Meetings
Better Team Performance
The Video Portal: A Window into Our Coworkers' Homes
The Value of Video for External Meetings
The Virtual Sales Call
Conclusion
Chapter Takeaways
References
PART TWO The Science of Meetings
CHAPTER 3 Best Practices for Meetings Before COVID‐19: The Meeting Scientist Perspective
Research Exposes Why People Dislike Many Meetings
Before‐Meeting Best Practices
Meeting Design
Pre‐meeting Leader and Attendee Responsibilities
During‐Meeting Best Practices
During‐Meeting Attendee Responsibilities
During Meeting Leader Responsibilities
After‐Meeting Best Practices
The Intuitive Nature of Meeting Science
A Story from Joe's Perspective
Conclusion
Chapter Takeaways
References
CHAPTER 4 New Best Practices for Meetings as a Result of COVID‐19: The Meeting Scientist Perspective
Beyond the Shift from Face‐to‐Face to Video
The Length of Meetings
The Number of People in a Meeting
Why We Meet
What Tools We Use for Meetings
Amidst the Shift, New Best Practices Emerged
Turn on the Camera
Leverage the Right Technology Tools
Be Social
Safety First
Old Best Practices Still Hold True
Conclusion
Chapter Takeaways
References
PART THREE The Benefits and Challenges of Video Communication
CHAPTER 5 The Value of Video in the Corporate World: The On‐Camera Coach Perspective
The Risks of Poor On‐Camera Awareness in Video Meetings
Why Is Speaking to a Camera So Much Harder Than Speaking to a Person?
Barrier #1: The Camera Offers No Feedback
Barrier #2: We Are Hyper‐Aware of Our Physical Selves
Barrier #3: It Feels Like a Performance
Distraction Danger
An Early “Kid Cameo”
How to Deal with the Interruptions
Three Easy Steps. Step 1: Acknowledge it
Step 2: Take action
Step 3: Get back to business
A Story from Karin's Perspective
Conclusion
Chapter Takeaways
References
CHAPTER 6 Best Practices for On‐Camera Communication Through a Webcam: The On‐Camera Coach Perspective
The Mental Mindset for Speaking on a Webcam
It's a Conversation
Where Do I Look? The Challenge of Imprecise Eye Contact
TRY THIS
It's Not About You
Visualize Your Viewer
Presenting with Slides: Guide Them with Your Gaze
Embrace the Butterflies
Use Your Hidden Real Estate
The Necessity of Vocal Variety in Virtual Video Presentations
What's Your Range?
TRY THIS
First‐Pass Pacing
Settle into the Silence
How Your Body Speaks on a Webcam
Gestures by Frame Size
Beware the Comfy Chair
To Sit or Stand?
TRY THIS
Conclusion
Chapter Takeaways
References
PART FOUR The Biggest Opportunities and Challenges of Virtual Meetings
CHAPTER 7 Making Every Virtual Meeting a Video Meeting: The Converged Perspective
A Story from Joe's Perspective
Differences in Meeting Satisfaction and Effectiveness by Modality
What's Wrong with Teleconferences?
The Case for Making Every Virtual Meeting a Video Meeting
Caveats to Every Virtual Meeting as a Video Meeting
The Higher Cost of Emotional Labor on Video
Motivating Others to Turn on the Video
Case Study: Video Meeting Converts at the Executive Level
Conclusion
Chapter Takeaways
References
CHAPTER 8 Driving Engagement in a Virtual Meeting: The Converged Perspective
A Story from Karin's Perspective
Fighting the Default Position
Meetings and Engagement: Joe's Origin Story
Engaging Meetings in the Virtual World
Make the Meeting Relevant: Fighting the “Less Than” Mentality
Break Down Tech Barriers
Setting the Engagement Stage
TRY THIS: For Your Next Meeting
Think Dynamic, Not Linear
Distraction Danger in Screen Share
Strong Facilitation Is a Must
Provide Ground Rules
Read the Virtual Room
Watch the Clock
Leverage Engagement Tools on the Platform
Polling
Breakout Rooms
Case Study: Staying Engaged – A Participant Perspective
TRY THIS
Conclusion
Chapter Takeaways
References
CHAPTER 9 Remembering Virtual Meeting Etiquette: The Converged Perspective
A Story from Karin's Perspective
Business Mode from the Spare Bedroom
Professional Doesn't Mean Sterile
Keep the Pings, Dings, and Whooshes to Yourself
Be Mute Savvy
Check Your Tech in Advance
Being the Best Host
Keep Invaders Out
Allow for Unstructured Opportunities to Engage
Case Study: Professional Etiquette for the Classroom and the Clinic
Conclusion
Chapter Takeaways
References
CHAPTER 10 Ignoring the Importance of Production Value: The Converged Perspective
Meeting Science and Design Characteristics
Select the Right “Set” – Which Likely Is a Real One
A Story from Joe's Perspective
Conduct a Home Edit
What Good Looks Like
Don't Sterilize Your Set
When to Opt for a Virtual Background
Case Study: Fake a Zoom Meeting?
Control the Lighting
Windows Can Be Your Friend or Your Enemy
Overhead Lights Are Not Enough
Glare on Your Glasses
TRY THIS
Shape Your Shot
Look Them in the Eye
No More Ceiling Shots
Create the Proper Head Space
Don't Overlook Your Audio
TRY THIS
Conclusion
Chapter Takeaways
References
CHAPTER 11 Building Organizational Culture Through Virtual Meetings: The Converged Perspective
Meeting Culture Is a Reality
How to Build a Positive Meeting Culture
Be an Influencer
Introducing New Employees to a Suddenly Virtual Organization
Onboarding in a Virtual World
Organizational Socialization Through Virtual Meetings
Case Study: #WeAreLenovo
Conclusion
Chapter Takeaways
References
CHAPTER 12 Empowering Employees on the Tech Front: The Converged Perspective
The Tech Tool Challenge for Remote Work
Fighting Fatigue with the Right Equipment
Consider an External Webcam
Think About Your Best Audio Options
Expand Your Field of View
Who Is Paying for It?
Keeping Up with Technology . . . or Not
A Story from Karin's Perspective
Upgrading Your Software Skills
Best Practices from the Experts
Conclusion
Chapter Takeaways
References
CHAPTER 13 Managing Virtual Meetings Across Global Cultures: The Converged Perspective
People Engage in Meetings Differently Across the World
Meetings in High‐Context versus Low‐Context Cultures
Back to Those findings…
These Were All Pre–COVID‐19 Differences . . . How Do They Look Now?
Clock versus Relationship Time
High versus Low Context in a Virtual Meeting
Pulling Out Participation in a Global Virtual Meeting
Get Comfortable with That Silence
How to Manage Cross‐Cultural Virtual Meetings?
Blind Spots in Virtual Intercultural Communication
Managing the Flow
The Importance of Camera Use in Virtual Intercultural Communication
Beware of On‐Camera Bias
Conclusion
Chapter Takeaways
References
PART FIVE What's Next in the Suddenly Virtual Meeting World?
CHAPTER 14 Embracing the Hybrid Meeting: The Converged Perspective
A Story from Joe's Perspective
Observations from the Suddenly Remote World
What Does a Hybrid Meeting Look Like?
How to Manage a Hybrid Team
How to Mitigate Work–Family Spillover
A Story from Joe's Perspective
Hybrid Work and Best Practices for Hybrid Meetings
Build on Best Practices Already in Place
Dealing with Subgroups of Participants
Managing the New Side Conversations
Conclusion
Chapter Takeaways
References
CHAPTER 15 Preparing for the Next Normal in Our Suddenly Virtual Meetings: The Converged Perspective
Caution, You're Only Human
How to Extinguish Bad Meeting Habits
How to Stop the Perpetually Late Person
How to End Monologues and Keep Participation Equality
How to Identify Complaining Cycles and Stop Them
How to Build Rapport and Foster the Humor Habit
Extinguishing Bad Habits Makes Room for Good Habit Forming
Looking in the Mirror: The Adaptive Improvement Model (AIM) Framework
The Future of Meetings: Looking into the Crystal Ball
People Driving Technology Driving People
Conclusion
Chapter Takeaways
References
Conclusion: Our Own Remote Work Experiment
About the Authors
Index
WILEY END USER LICENSE AGREEMENT
