Get ahead in your personal and professional life with crowd-pleasing communication skills Packed with advice on improving verbal and non-verbal communication skills alike, Communication Essentials For Dummies is a comprehensive, approachable guide to communication no one should be without. Utilising a core range of simple skills, this friendly guide shows you how easy it is to communicate effectively. You'll find out how to listen actively, establish rapport, communicate with credibility, manage communication in difficult situations and converse with ease using modern technology – and lots more. Great communication skills can make all the difference in your personal and professional life, but for those who tend to get a bit tongue-tied under pressure or just have a hard time asserting themselves, voicing thoughts coherently and confidently can be a sweat-inducing experience. Here, expert author Elizabeth Kuhnke takes the intimidation out of communication by sharing her top tips for successful communication in any situation. Discover how to get ahead in the workplace by mastering your communication skills Realise the benefits of active listening and the value of establishing rapport Understand how the use of effective communication skills can help you secure a new job offer Recognise how to use effective communication to negotiate your way to personal and professional success Whether you're looking to climb the corporate ladder, take on a new professional challenge or just want to improve your communication skills in personal and professional relationships, Communication Essentials For Dummies will have you listening, voicing and articulating your way to success in no time.
Оглавление
Kennaugh Warren. Fit
ABOUT THE AUTHOR
ACKNOWLEDGEMENTS
FOREWORD
INTRODUCTION
PART I
CHAPTER 1. TALENT IS NOT THE ANSWER
THE WAR AGAINST TALENT
IDENTIFYING THE RED HERRINGS
WORSHIPPING A FALSE GOD
CHAPTER 2. THE COST OF PERFORMANCE FAILURE
LEADERSHIP FAILURE
THE TRUTH ABOUT INCENTIVES
CHAPTER 3. THE IMPACT OF PERSONALITY ON PERFORMANCE
SO WHAT IS PERSONALITY?
THE FIVE-FACTOR MODEL
HOGAN PROFILES
PART II
CHAPTER 4. APPRECIATING YOUR BRIGHT SIDE
ADJUSTMENT
AMBITION
SOCIABILITY
INTERPERSONAL SENSITIVITY
PRUDENCE
INQUISITIVE
LEARNING APPROACH
THE POWER OF COMBINATIONS
CHAPTER 5. EMBRACING AND MANAGING YOUR DARK SIDE
EXCITABLE
SCEPTICAL
CAUTIOUS
RESERVED
LEISURELY
BOLD
MISCHIEVOUS
COLOURFUL
IMAGINATIVE
DILIGENT
DUTIFUL
THE DESCENT INTO DYSFUNCTION
MANAGING THE ‘CRAZY'
THE ROLE OF DISCRETION IN DERAILMENT
CHAPTER 6. RECOGNISING WHAT'S DRIVING YOU FROM THE INSIDE
RECOGNITION
POWER
HEDONISTIC
ALTRUISTIC
AFFILIATION
TRADITION
SECURITY
COMMERCE
AESTHETICS
SCIENCE
THE POWER OF COMBINATIONS
‘INSIDE' AND ITS IMPACT ON PERFORMANCE
PART III
CHAPTER 7. FINDING THE RIGHT FIT
CULTURAL FIT
NETWORK FIT AND ENGAGEMENT
UNCONSCIOUS BIAS
CHAPTER 8. TEAM ANALYTICS
TWO WAYS TO MANAGE A TEAM
CHAPTER 9. START FROM WHERE YOU ARE
BESPOKE SOLUTIONS
ZERO TO HERO JUST DOESN'T WORK
CONCLUSION
FIT
WILEY END USER LICENSE AGREEMENT
Отрывок из книги
Warren is a behavioural strategist specialising in the coaching and development of elite performance. Harvard-trained and a Fellow of the Institute of Coaching (Harvard Medical School Affiliate), Warren assesses individual and team capability and designs and implements bespoke coaching programs for professional athletes, sport officials and senior executives.
Warren has conducted over 14 000 hours in projects ranging from coaching elite coaches, advanced leadership, human capital due diligence, athlete profiling for performance enhancement and consistency, personal career planning, sales and strategy development, and team development in both sports and business.
.....
The reason high performance is so mysterious and inconsistent for so many people is that we are almost solely focused on improving behaviour, skills, knowledge and experience that an individual brings to a sporting or corporate team. As a result we completely dismiss the impact of personality on performance.
When we look at individuals we see a seemingly infinite array of complex and unpredictable thoughts, emotions and behaviours. This apparent randomness is too overwhelming, too daunting and too confusing, and as a result most performance improvement theories don't dig deeply enough into wiring or personality. If there is any focus at all on this internal invisible world it tends to be on visualisation or meditation techniques, or on making a person comfortable and happy so that their natural ability can express itself unhindered by negativity or upset. If, however, we go further than the superficial and seek to identify the unique wiring, we can very quickly uncover and understand the process that an individual uses time and time again to deliver results. And when we do a great deal of that, overwhelming randomness disappears and predictable, consistent process emerges from the chaos.
