Myths and Mortals

Myths and Mortals
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Today's tech-savvy consumers are demanding a more personal customer experience from their banks, and banks are discovering that mobile services deliver individualized, tailored experiences better than any other technology. The Power of Mobile Banking: How to Profit from the Revolution in Retail Financial Services gives banking and financial professionals a well-researched guide for becoming transformational leaders. These leaders can convert their traditional retail "branch" banks into streamlined systems that deliver personalized services to their customers' laptops, tablets, and smartphones. Written by Sankar Krishnan—a career banker and noted financial services industry thought leader—The Power of Mobile Banking includes strategies for adapting mobile banking practices that suit the needs of both developed and emerging markets. Krishnan also shows how bankers can make their products and services relevant to a new generation of digital natives. Krishnan explores the expanding mobile payment systems that offer a wealth of financial opportunities for banking institutions and includes information on the growth of e-commerce, which holds the potential for new and profitable ways for banks to engage with consumers. The Power of Mobile Banking outlines the practical aspects of adapting to a mobile banking strategy and shows how to put the right players in place to ensure the technology works seamlessly. Once in place, a great mobile system delivers excellent service and benefits to users, as well as real value and unique features that cement customer loyalty. The book also offers advice for bankers who want to increase their bottom line by delving into the world-wide prepaid card market. Krishnan includes a discussion on the risks and hazards of mobile banking and reveals the critical investments that banks must be willing to make in order to avoid losing customers to telecoms, retailers, and technology providers. The time for retail banking to prepare for the new paradigm is now and The Power of Mobile Banking is the guide for professionals who want to adapt, evolve, and succeed in this new mobile-driven world.

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Keyt Andrew. Myths and Mortals

Myths and Mortals

Preface

Acknowledgments

Prologue: Born in the Shadows

Grappling with the humanity of the hero

Born in the Shadows

Definition of the Myth

A Journey to Generative Leadership

I Am Not My Father (Differentiation)

It Takes a Personal Vision

Moving the Past into the Future

Chapter 1. Making of a Myth. How stories of heroism help and harm a successor

The Power of the Myth

The Good Story

The Bad Story

Understanding the Reality of the Myth

Origins of the Myth

Feeding the Myth

If It Makes You Happy

Keeping the Next Generation in the Shadows

Idealization's Alter-Ego

Reality and True Truth

Chapter 2. Out of the Shadows. The journey of the successor to lead apart from the myth

Differentiation and the Life Cycle

Overcoming the Successor's Curse

From Hero to Human: Deconstructing the Myth of the Founder

When Successors Chart Their Own Course

When Idealization Interferes

Shining the Light Inward

Asserting the Self in the Family Legacy

Chapter 3. You Gotta Earn It. Earning your way to the top

Your Own Way

Be Honest with Yourself

Building Resiliency

Show Up for Work

Chapter 4. The Strength of Failure. Running the obstacle course of success

Developing Gut Instincts: Learning through Action

The Hard Road to Leadership

No Mistakes; Just Learning

Supporting Failure

Obstacle Courses

The Family Launching Pad: Go Out and Get It

The Shape of Success

Chapter 5 “I Can See Clearly Now” The origins of a fresh vision for the family business

A Story for the Future: Mission, Vision, and Values

Respect the Past; Do What's Right for the Future

The Rudder of Conviction

Working through Personal Values

Family Planning

Mission

Back to the Future

Chapter 6. Nonstop Learning. Know your weakness and improve

Sustaining Credibility

Respectfully Pushing the Limits

Defining Success: Future Forward

Know Thy Motives

The Necessity of Continual Development

Disciple of the Disciplines

Staying Power

Chapter 7. Feed the Family. Caring for relationships, caring for the business

Dare to Be Different

Heart and Soul

Family Assets

How Competition Can Cripple

From the Founder to the Family

Next Generation

Chapter 8. Me versus We. Sharing the glory of the family business story

The “I” in the “We”

From Legendary to Ordinary

When the Magnetic Center Is Gone

Feels Like Family

More than Money

Dream Weaver

The Brick Wall

Re-Generation

Chapter 9. Decisions, Decisions. Decisiveness amidst ambiguity

The Great Differentiator

Cutting the Gordian Knot

One Decision after Another

Failure Makes the Business Hero

Trap of Perfectionism

Think and Do: The Decision-Making Process

Must-Have Courage

A Sense of Where You Are

Reorientation

The Orientation-Locked Family

A Decisive Workforce

Willing to Fail

Chapter 10. The Inner Light. A plan to illuminate a successor's path

The Need for a Personal Strategic Plan

A Plan to Differentiate

True North

Values

Mission

Action Plan

A Flexible Plan

Let There Be Love

Let There Be Light

Epilogue: Stepping out of the Shadows and into the Light of Your Leadership

Identifying the Myths

Self

Building Internal Credibility

Building External Credibility

Appendix A. Research Note

Appendix B. A Generative Retreat

About the Author

Index

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Отрывок из книги

It was the early 1990s. I was a fresh college graduate. Like many fresh-outs, I wasn't sure what to do with my life. I was passionate about people but didn't know how to turn that into a career. Becoming a psychologist was an option, but the life of a therapist was unappealing.

I felt very lost.

.....

The assumption is that in order to be successful, you have to lead the way of the predecessor. The reality is that Hal's skill sets may be better suited to the needs of today's Yankees, but this will be determined over time. First, Hal's task is to prove himself, to earn his credibility, and build his track record. Hal Steinbrenner faces the constant challenge of living in his legendary father's shadow, questioned at every turn when he does something that seems different from the way George would have done it.

This type of questioning can make successors feel like mere mortals in the shadow of their mythic parents. It can spur self-doubt, the biggest obstacle to their credibility and to becoming a generative leader, someone who can build a foundation for success across generations. At some level, every leader has to believe in his or her right to lead. It's a long, tortuous road to establish credibility in a successful family business. But those who succeed have figured out a way to establish authenticity and, consequently, credibility, which serves as a foundation for successful leadership. One of the tasks in establishing this credibility is to become aware of – and then to address – the myths surrounding the success of the previous generation.

.....

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