Реклама. ООО «ЛитРес», ИНН: 7719571260.
Acknowledgments
Foreword
About the Author
Introduction
Chapter One: Priority
Chapter Two: People
Chapter Three: Processes
Chapter Four: Purpose
Chapter Five: Passion
Conclusion
Baird Consulting can help
No real accomplishments in life happen without support. In life and in business, I have been infinitely blessed with people who have encouraged me, taught me, supported me, challenged me, picked me up when I fell flat and rejoiced with me over successes large and small. There are really too many to mention here, so I will limit the list to those who were directly involved in this book. For those who I don't mention by name; hopefully you know who you are. Please know how grateful I am for your love and support.
I want to thank Kevin Stranberg who has been my right hand in consulting for the past four years. Your friendship and support mean the world to me. Gretchen Olsen, my sister and executive assistant has been my lifesaver. Thanks for keeping my life in order. To my editor, Teresa Peneguy Paprock. Thanks for making the tight deadlines. To Audrey Fixmer, Rob Fixmer, and Bridget Nsibirwa who not only edited this book, but in the process, helped me to grow as a writer. Thank you for sharing your skills and helping me to improve mine. Mom and Rob, forgive me for not acquiring the grammar and punctuation gene. I'm still learning.
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•Regulations and reimbursement are factors as well. In the health care field, we serve many masters in addition to the patient. Regulations have been put into place to ensure a prescribed standard for quality. While necessary, much of the associated documentation is laborious and time-consuming, and it places additional pressure on staff. The same person we expect to spend time with patients and be attentive at the bedside is also the source of data that must be entered into the computer, as the right documentation is needed for seamless communication and good clinical results, as well as for financial reimbursement.
Okay, we're different. That said, we need to stop playing the “we're different” card and start recognizing that consumers don't care about our workload or the regulations behind the scenes. They care about their experiences with us. It's time to raise the bar on service in health care. That means designing a predictably positive patient experience. And this won't happen by chance - it must happen by design.
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