Engagement
Описание книги
Say Hello to Your Incoming Class—They're Not Millennials Anymore Generation Z is rapidly replacing Millennials on college campuses. Those born from 1995 through 2010 have different motivations, learning styles, characteristics, skill sets, and social concerns than previous generations. Unlike Millennials, Generation Z students grew up in a recession and are under no illusions about their prospects for employment after college. While skeptical about the cost and value of higher education, they are also entrepreneurial, innovative, and independent learners concerned with effecting social change. Understanding Generation Z's mindset and goals is paramount to supporting, developing, and educating them through higher education. Generation Z Goes to College showcases findings from an in-depth study of over 1,100 Generation Z college students from 15 vastly different U.S. higher education institutions as well as additional studies from youth, market, and education research related to this generation. Authors Corey Seemiller and Meghan Grace provide interpretations, implications, and recommendations for program, process, and curriculum changes that will maximize the educational impact on Generation Z students. Generation Z Goes to College is the first book on how this up-and-coming generation will change higher education.
Оглавление
Lee G. Bolman. Engagement
DEDICATION
PREFACE
INTRODUCTION
Sure Rules of Engagement
How to Use This Book
PART I. REALITY
1. THE CHOICE
2. THE BOSS
3. A SINGLE STEP
INTERLUDE 1. COPING WITH BULLIES
PART II. BEGINNINGS ARE EVERYTHING
4. THE MOTLEY CREW
5. SOS
6. THE ALLY
INTERLUDE 2. MANAGING THE BOSS
PART III. COMPLEX CHARACTERS
7. MADISON
8. DATA
9. UNDERPERFORMING
10. THE CHECK-IN
INTERLUDE 3. LEARNING WITH TENACITY
PART IV. THE PLOT THICKENS
11. CLARITY
12. CHECKING IT TWICE
13. PRODUCTION
INTERLUDE 4. LEADING WITH PURPOSE
PART V. FIX OR FOLD
14. SALES
15. A WARNING FROM MICHAEL
16. HATE YOUR BOSS?
17. IN SHEEP'S CLOTHING
18. FIRE YOUR STAR?
19. BACK TO THE BOSS
INTERLUDE 5. MOVE ON? PUSH OUT?
PART VI. TEAMWORK
20. THE GAME PLAN
INTERLUDE 6. A SURE TOUR DE FORCE
PART VII. A HAPPY ENDING?
21. THE NEW BOSS
EPILOGUE THE SURE ROUTE TO SUCCESS: ENGAGEMENT
The SURE Principles: Remember the Basics
Conclusion
THE SKILLS OF ENGAGEMENT TUTORIAL
Stop, Look, and Learn
Unhook
Revise the Script
Engage – Evolve or Exit
ACKNOWLEDGMENTS
ABOUT THE AUTHORS
WILEY END USER LICENSE AGREEMENT
Отрывок из книги
TROUBLED RELATIONSHIPS, PEOPLE PROBLEMS, AND problem people are a ubiquitous challenge of life in families, groups, and organizations. Failed relationships produce angst and wasted effort. They leave people feeling frustrated and helpless, wishing they knew better ways to respond to a chronic source of distress. At work, it could be a problem employee, a bully boss, or a constantly complaining coworker. Beyond work, it might be a mean-spirited neighbor or a troublesome relative. We, our students, and our clients all have stories to tell – many worthy of a TV mini-series for their power and pathos. As authors, educators, and scholars long-committed to the study of organizational effectiveness, we know from deep experience the power of relationships for good or ill. We have experienced the excitement and joy of relationships characterized by trust, respect, support, and caring – and have seen the collaboration, growth, and productivity they foster. We have also known the pain and misery of relationships that undermine best practices, erode confidence, and block us from doing the things we most care about.
In an earlier work, we included a chapter on “Leading Difficult People,”1 and many readers told us it was one of the most useful and important parts of the book. They encouraged us to look deeper, write more, and help them acquire the skills and deeper understandings needed to transform difficult relationships into productive partnerships. We appreciated their feedback, and we listened. This book is for them – and for all who struggle to turn around destructive workplace dynamics.
.....
We have not forgotten the request from our readers, clients, and students for skill building help and guidance. That's where the Skills of Engagement Tutorial at the end of the book comes in. It offers a deeper dive into the foundational interpersonal skills at the heart of the SURE model, along with selected references and resources for further study, and suggested exercises and activities to strengthen your people skills.
Read, enjoy, and learn! Ask others to join you in your study. Develop support groups to sustain you in challenging times. Learning to work more effectively with difficult people is a set of skills that every manager needs for success. May this volume be a source of wisdom, skill building, and strength in all you do.
.....