Better Aged Care Professionals Ask Better Questions
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Оглавление
Lindsay Jr. Tighe. Better Aged Care Professionals Ask Better Questions
Dedication
Acknowledgements
Illustrations
About the Author
Note from the Author
What people say about our workshops
Prologue
Introduction
Chapter 1. Different hats
The teacher/trainer/educator
The expert
The mentor
The ‘asker’ space
Chapter 2. Your role as an aged care professional
Self-reflection
Chapter 3. What else drives ‘telling’?
Changing your style
The ego
Chapter 4. Consequences of ‘telling’
Chapter 5. Beware creating the victim
How we become victims
Chapter 6. The hot potato
Handling victim responses
‘We’ versus ‘you’ language
Chapter 7. Questions. Big deal!
Everyone is amazing
I AM AMAZING
I AM AMAZING – PLEASE HELP ME TO REMEMBER THIS
Accountability
Motivation
The power of questions
Chapter 8. There are questions . . . and there are questions!
Open questions
Take care when using ‘Why’
What makes a question a Better Question?
Getting creative
Chapter 9. Qualities of the ‘asker’
Desire to change and your mindset
Trust
Self-awareness
Emotional self-check
Letting go
Leading questions
‘Quegesstions’
Should I ask or tell?
Time
Chapter 10. Listening skills to effectively question
Decision and focus
Paraphrasing and empathy
Listening traps
Make friends with silence
Chapter 11. Asking yourself Better Questions
The need for self-reflection
Guidelines for self-questioning
Good questions to use
Chapter 12. Practical applications for asking Better Questions
Scenario 1 — your client comes to you for help
Scenario 2 – feedback is required
Scenario 3 — getting motivated
Scenario 4 — setting goals
Scenario 5 — understanding and empowering your client
Scenario 6 — reviewing actions or progress
Scenario 7 — managing emotions
Chapter 13. Case studies
The farmer
The non-conforming client
The overpowering son
A trip to Greece
The sandwich
The sheets
A new approach
The life-long dream
Motivation
Chapter 14. Reviewing and sustaining the practice
Chapter 15. A final thought
Epilogue
Emodules Available
Other Resources Available. Books
Cards
Forums
Websites
Отрывок из книги
Thank you to the humble question mark for inspiring me to inspire others about the topic of asking Better Questions. I am eternally grateful.
To Aged Care Professionals everywhere – you do an amazing job!
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This was one of my first conscious experiences of being an ‘asker’ rather than a ‘teller’, and whilst I confess to feeling a little apprehensive because I wasn’t able to help in the traditional way by giving advice, I stuck to the principles I knew about asking Better Questions. I have to say that I was amazed by how resourceful my client was and how she was able to find her own answer to her problem. It wasn’t that she was incapable of finding answers to achieve her goal, it was that she had not given herself enough focused time and the right questions to enable her to find the strategy that was going to work for her. Using the skills that I am going to share with you throughout this book, she was not only able to identify her success strategy, but within a matter of a few months she was able to put it into place to successfully run her first half marathon.
I share this story so that you can see that when you can’t provide answers to problems, you can still help your clients to find answers themselves by asking Better Questions. Indeed, I will make the point that we will revisit later: when we don’t have the answer to something, it is often easier to be an ‘asker’ because then we cannot be tempted to jump in and give them advice that inhibits their resourcefulness.
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