Оглавление
Mac Ph.D. McIntire. Stepping Forward Together: Creating Trust and Commitment in the Workplace
Preface
Introduction
1. A Common Complaint
2. The Definition of a Team
3. Beginning the Climb to Commitment
4. Why People Resist Change
5. Getting People to be OPEN
6. Managing Reactions
7. Communicating the Business Imperative
8. Answering the Why Questions
9. Communicating the Things That Matter Most - I
10. Defining the Major Premise
11. Communicating the Things That Matter Most - II
12. The Ethics of Successful
13. Trust, Respect and Confidence
14. THE TANGIBLE INDICATOR OF TRUST, RESPECT AND CONFIDENCE
15. WHAT TO DO WHEN SOMEONE DOESN’T GET IT
16. BEYOND BELIEF TO COMMITMENT
17. USING THE LADDER OF COMMITMENT
Appendix. More Thoughts About the Ladder
Отрывок из книги
I know why I “exist.” All my life I have tried to help people understand the reason for their own existence – whether it be as an employee, committee member, spouse, child, student or any other role in which people find themselves. I strive to help people succeed both professionally and personally. This is my purpose. It is why I do what I do. It is also why I have finally written this book.
This book is about moving people. It’s about getting people to understand their roles and to make the commitment needed to fulfill those roles as expected. In this book you will learn about the process people go through before they will commit to a specific course of action. You will learn how to get people to willingly climb the Ladder of Commitment to the point where they always do the right things for the right reasons.
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“I don’t know!” he said irritably. “I’ve talked about those things until I’m blue in the face. Sometimes it’s as if I’m talking to a blank wall. I think I’m the only one who cares about those things.”
“Oh, I think other people care about them, too,” I explained. “You’re just at a higher level of consciousness than they are because you’re the general manager of the company. These things are constantly in your consciousness because of your position. They’re important to you.”
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