Vision Driven: Lessons Learned from the Small Business C-Suite
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Оглавление
Mallary JD Tytel. Vision Driven: Lessons Learned from the Small Business C-Suite
ACKNOWLEDGMENTS
INTRODUCTION
The First Day on the Job
PART I - The Vision
1
Understanding Your Organization
2
Defining Leadership
3
Strategic Planning
4
Developing the Management Team
5
Managing Change
6
The Three B’s of Quality
7
Thinking about the Future
8
Measuring Results: The Balanced Scorecard
9
Smile!
10
Customer Experience Management
11
Managers as Leaders
12
Preparing for the Unknown
13
A Framework for Action
14
What Matters Most
PART II - The Lessons
15
The Personal Equation
16
Maintaining the Helm
17
Ideas Anyone?
18
The Whole Package
19
The 10-Minute Rule
20
The Good News and the Bad News
21
Rumor’s Had It!
22
What is at Risk?
23
Managing 360 Degrees
24
It’s Lonely at the Top
25
Hats off to HR!
26
Separate the Message from the Messenger
27
It’s Not Personal, It’s Business; It’s Not Business, It’s Personal
28
Saying Goodbye is as Important as Saying Hello
29
Evaluation: The Partner of Effective Decision Making
30
How Many Decisions Did You Make Today?
31
Culture Is ..
32
Culture Comes from the Top
33
Capacity
34
Don’t Forget to Ask How YOU are Doing
35
Accountability Counts
36
Glory Days
37
Jockeying for Position
38
Seek out Opportunities and People to Laugh With
39
Controversy in the Workplace
40
A Matter of Balance
41
You Bring More to Work with You than Your Lunch: One Example
42
Keeping Yourself in the Feedback Loop
43
Uncivil Service
44
Rituals
45
Managing Time
46
Call a Time Out
47
Making a Difference: A Parable *
48
There’s No “I” in March Madness
49
Dialogue for One
50
Total Quality Leadership
51
Gifts of the Season
52
Matters of the Heart
53
Caution: Leadership Ahead
54
Supervisors, Be All That You Can Be
55
The Contract Compact
56
Recognition
57
The 100th Monkey: A Story About Social Change *
58
Knowledge Management
59
Pick of the Litter
60
So, How Are You?
61
Simple Rules
62
Asking the Questions
63
Performance Art
64
Business Partners
65
Rules of Engagement
66
Time Off
67
Help Thyself
68
Learning in Action
69
So You Want to Be an Entrepreneur ..
PART III - The Big Picture
70
Picking Yourself Up
71
Here’s to What’s Next
72
Know Yourself
73
Being There
74
The Big Picture
75
Vision Driven
SELECTED REFERENCES
Отрывок из книги
It is with great appreciation and affection that I recognize and express my thanks to those individuals who provided their time, energy and wisdom to making this book a reality.
Glenna Garcia, for her sincere candor, her proficiency in guiding the book through production and for being there;
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•How will you manage the certainty of uncertainty?
•What are the implications of your answers to these questions in your thinking, planning and actions today?
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