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Marco Bensen. Soft Management for Decisive Results
About the Author
Foreword
Introduction
Soft vs. Hard Management. Focus of Management
Theory X and Y and their self-fulfilling prophecy
Effectiveness vs. Efficiency
Authority? Of course! Authoritarian? No way! Authoritarian
Authority
Humility – Servant Leadership
Ego
Hierarchy. Flat or steep Hierarchy?
Informality or formality?
Unconventional thinkers and crazy people
Works Council
Trust. The value of trust
Trust factors
Conditional or unconditional trust
Communication. The value of communication
Verbal and non-verbal communication
The quality of communication. The NLP Communication Model
The steps of communication
Listening
Ask, ask, ask
Feedback
Giving feedback
Giving feedback on mistakes
Accept feedback
Methods of conducting conversations
Rhetoric
Dialectics
Body language
Leadership qualities
Employees: costs, resources or potential?
What do you call it?
Employees as a cost factor?
The role of human potential management. The value of human potential leaders
Customer or employee: who is more important?
The customer is king! And what about the employees?
Transparency in ratings
Employee Experience
The value of employee satisfaction
Top info for hard managers
Employee satisfaction factors
Employee dissatisfaction
The job should be fun
Vision, mission, guiding principles and staff programmes
Remuneration models and working conditions. Payroll and Benefits
New Pay
Tarif & Co
Special and additional benefits
Working Environment, Work Form and ‘New Work’
New Work
Leadership 4.0
Leadership in Home-Office
Training and further education. Cost or investment?
Advantages and disadvantages of training and further education
Enable training
Useful training
Coaching, Mentoring. Leadership development
Rules for coaching and mentoring
Coaching vs. Directing
Recruitment. Recruitment needs
Reasons for a change of jobs
Letting employees go
Off-Boarding
Recruitment process. Cost?
Cost of Vacancy
How and where to search?
Application and personality
On-Boarding
References
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Marco Bensen has been in management positions in the hotel industry for over 25 years, including many years as General Manager and Area General Manager. His career began at the Hotel Management School Groningen (NL) and led him internationally through several positions, in several hotel chains, in many cities and countries. In addition to his professional activities, Marco also volunteered as chairman, board member and board member of various associations and clubs and an academy. In addition to his mother tongue Dutch, Marco speaks German, English, Spanish and French.
In addition to all these experiences, Marco has deepened his knowledge and skills with a master‘s degree in Hospitality Management from the renowned University of Brighton. He dedicated his thesis to the topic of leadership. Over several decades, Marco has processed hundreds of books, countless reports, journals, texts, theories and online material on leadership, organizational development and personal development.
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Human Potential Leadership
Employees: costs, resources or potential?
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