Реклама. ООО «ЛитРес», ИНН: 7719571260.
BUSINESS / PERSONAL GROWTH
These days, it’s often easier to avoid face-to-face contact in favor of technological shortcuts. But as Michael Gelb argues in this compelling, entertaining book, the meaningful relationships that come from real interaction are the key to creating innovative ideas and solving our most intractable problems. In The Art of Connection, Gelb offers readers seven methods of developing this essential rapport in their professional and personal lives. Each chapter covers specific techniques and illustrates them with memorable stories, relevant scientific research, and hands-on exercises that allow readers to apply their new skills. Most important, Gelb reminds us that developing rapport with others is not just a business tool to enhance productivity but a valuable end in itself. He guides us to cultivate the skills we all need to deepen our relationships, broaden our humanity, and transform our lives.
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One day she came in highly agitated and couldn’t say what had upset her. All of a sudden, she jumped up and shouted, “Joan, get out of the room fast! I’m going to tear this office apart. Get out NOW!” I did, and it was a good thing, as she trashed the office completely before being dragged away by the police. I was touched by the way she communicated her trust in me. She knew that I cared for her, and in the midst of acting out her rage she remembered our connection. (Incidentally, I was using another office that day while mine was being painted!)
My dad, Sandy, retired from his oral surgery practice almost twenty years ago, but people still remember him fondly. The reason is that, besides being a superb and dedicated technician, he cared about his patients. Without ever being a “touchy-feely” type, he calmed the fears of patients facing extractions of impacted wisdom teeth or reconstructive surgery. Sandy understood that his reassuring words and calming presence helped to generate more successful outcomes in the surgeries he performed. As he explains: “It wasn’t part of my formal training, but it was pretty obvious that most people who come into a dentist’s office are terrified. Somehow I always knew that if I could get them to relax a bit, if we made a human connection, then everything would work better.”
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