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Pamela Hackett. Manage to Engage
Table of Contents
List of Illustrations
Guide
Pages
MANAGE TO ENGAGE. How Great Managers Create Remarkable Results
Introduction
The Times, They Are a-Changin’
Changing Your Advantage
Great Things Happen at the Intersection of People and Technology
Flat as a Pancake – Not Yet
But What if They Could?
People Are (Still) the Future of Business
A Moment Can Become a Movement
But Does It Have to Be This Way?
What Will Our Legacy Be?
Is It Culpability or Capability?
Engagement, the Quiet Revolution, the Needed Movement
How to Engage with This Book
Chapter 1: People Matter: We Need a Healthier Way of Working
Chapter 2: The Ice Age: It's Alive and Well at Work
Chapter 3: Manage to Engage: Building Street Cred
Chapter 4: Fair Trade: An “F” You Should Be Proud Of
Chapter 5: A Common Cause: Collecting Volunteers to Create a Movement
Chapter 6: Cleaning Up Your Workplace
Chapter 7: Out Your Doubt and Boost Confidence
Chapter 8: Building Connections: Can You Hear Me?
Chapter 9: The Strength in Numbers Is Collaboration
Chapter 10: Building Community: 1+1 = 3
Chapter 11: Growing Capability: We Yearn to Learn
Chapter 12: Freedom: The Great Facilitator
Chapter 13: Making a Difference: Engage. Enable. Energize
Conclusion
Notes
CHAPTER 1 People Matter: We Need a Healthier Way of Working
No Connections in Range
Seeing People as Value and Valuable
We Need a New Scorecard That Drives Results
Work: A Four-Letter Word
Soul-Destroying Survey Findings
The Problem with Organizations Is O-r-g-a-n-i-z-a-t-i-o-n
I Love Being Managed! Not
Volunteerism: The New Competitive Advantage
Clean and Meaningful, Not Lean and Mean
If the Pants Fit, Wear Them
Fit and Healthy – The Human Competitive Edge
The Chariots Are on Fire
Good, Better, Best, Never Let It Rest…
The Workplace Scorecard – Scoring the Top, from the Bottom Up
Engage, Enable, Energize. What Does MI-9 Feel Like to People at Work?
Fueling Your Fitness Program
Score your workplace:
Notes
CHAPTER 2 The Ice Age: It's Alive and Well at Work
A Few Bad Apples…
The Freezing of the Global Workforce
A World on the Run
Navigating the Perfect Storm
Skill Up or Sink
A Breath of Fresh Air
Second Acts
I'm Gonna Make You a Star
Don't Forget to Look at Yourself
So How Do We Break the Cycle?
Start with Common Complaints That Undermine Employee Confidence
Bad News Sells
We're All Looking for Value
People Are a Product of You
The Boss Is Dead, Long Live the Boss
People Really Are a Product of You
Value Is as Value Does
The Way We've Been Managing Hasn't Managed to Engage
Coming to a Workplace Near You: The Biggest Change Project Ever
Connecting with Generation C
Notes
CHAPTER 3 Manage to Engage: Building Street Cred
Beware Flying Monkeys!
Volunteering to Do More
Engagement Kicks in When Flying Monkeys Are Kicked Out
Engage Yourself
Go HeadsUp
A Total Ecosystem Approach
5 things you can do today to improve people’s quality of life at work
Notes
CHAPTER 4 Fair Trade: An “F” You Should Be Proud Of
Fair Is as Fair Does
Aussie Rules
A Fair Go at Work
Fairest of Them All – Give the Gift of Time
Fair Trade in Action: Eight Active Management Behaviors
AMB 1: Promote Health and Safety
AMB 2: Agree on the “What” – Jointly Set Expectations
AMB 3: Support the “How” – Guide, but Don't Drive the Car
AMB 4: Check In – How Are We Doing?
AMB 5: Agree on the Progress Made and the Progress Still to Come
A Tool to Avoid Micromanagement: The Percent Done Conversation
AMB 6: Give Coaching and Support
AMB 7: Problem Solve and Decide
AMB 8: Datacation – How Did We Perform Overall?
From Reporting to Collaboration
Under New Management
Applying Fair Trade: What Color Is Your Day?
The Color of Your Most Valued Asset – Your Time
The Many Shades of Value
Your DILO Log
You Don't Have a Time Machine
Cut the Passion Police and Create Advantage
How did you score?
Fair trade: 5 things you can do today to improve people’s quality of life at work
Rate your own engagement
Notes
CHAPTER 5 A Common Cause: Collecting Volunteers to Create a Movement
Causes Count
Reclaiming Our Sense of Purpose
Volunteering Your Passion
Users Don't Adopt, People Do
Starting from Scratch
There Is No Cause Too Small
Cause: 5 things you can do today to improve people's quality of life at work
Notes
CHAPTER 6 Cleaning Up Your Workplace
Engaging in Cash, Cost, and Growth
Lean Isn't Always Clean
Humanize. Optimize. Digitize. Healthy and Fit
Step One in the Cleanup: Figure Out What Cheeses People Off
The Hairdryer, the Hotel, and the Bad-Hair Day
Recognizing the Signs
From Walk-the-Floor to Walkabout
From Process Mapping to Aerial Mapping
Couldn't You Just Process Map and Get the Same Understanding?
Don't People Already Know What Their Business Looks Like?
How Can We Engage Employees in Change?
Why Is Aerial Mapping So Essential?
Aerial Mapping Giving People Their Life Back
How Do We Measure Quality of Life?
What Does Working Here Really Feel Like?
If You Must Focus on Cost, Study These Numbers
Clean: 5 things you can do today to improve quality of life at work
Notes
CHAPTER 7 Out Your Doubt and Boost Confidence
Business Is Consuming Our Confidence
I Have Confidence in Confidence Alone
Doubt Is Not Resistance
St. George Bank: A Visual Workplace in Action
Turn the Lights On
Continuous Connections
Improve Your Personal Visibility
Improve Information Visibility: Work on Your Infostructure, the Road to Informed Action
Real-Time Decision-Making
Create a Visible Workplace
Sharp Dude and the Energy Vampire
Provide People with Visual Impact
Accelerate Confidence Building
One Word: When Less Is More
Confidence: 5 things you can do today to improve quality of life at work
Notes
CHAPTER 8 Building Connections: Can You Hear Me?
You're the Best Thing about Me
Personal Connection Builds Personal Commitment
Playing Push-Me-Pull-Me
Don't Break the Connection
One Size Does Not Fit All!
We Cannot Be Assimilated
Ban Bossy – A Good Boss Keeps You Engaged
Core Principles for Improving Connectivity
Remember, You Don't Know What You Don't Know
I'm a Change Junkie – Get Me Out of Here!
Time Is Precious – Use It Well
If You Want to Understand, Listen
One Foot in the Present and One Foot in the Future
Soul-Searching, a Change Is Gonna Come
Oh, and Don't Forget to Be Human!
Connections: 5 things you can do today to improve quality of life at work
Notes
CHAPTER 9 The Strength in Numbers Is Collaboration
A Person Is a Person through Other People
A Thumb Working Alone Has Little Value
We Are Social Butterflies
Collaboration Conquers Conflict
Think Big
Make Your Mark
An Opportunity Shared Is an Opportunity Doubled
Supersize Me
Beyond Borders
Preparing the Way for Collaboration
Putting It All Together
Curators of Curiosity
Collaboration Takes Energy
Bring Curiosity to Life
Take a Wider Angle Lens
Use Selfie Superpower
Collaboration 4.0
Diversity – It's about Collaboration, Not Just Race and Gender
Collaboration: 5 things you can do today to improve quality of life at work
Note
CHAPTER 10 Building Community: 1 + 1 = 3
Communities' Role in Riding Out Bad Times
Community Is King
The Great Liberator
Community Is a Unique Selling Proposition for Employers
Community: 5 things you can do today to improve quality of life at work
CHAPTER 11 Growing Capability: We Yearn to Learn
Apply Learning Liberally
Coaching Is Another C
Coaching Is a Capability Multiplier
Supply Floaties
Somewhere over the Rainbow
How Are You Developing Your People?
Everyone Stop Learning, Please!
Work: When People Get into It, They'll Get More Out of It
Change Your Vantage Point
Sometimes It's Just about the Company We Keep
Test Your Capability to Build Capability
Future-Proofing the Business
The Power of Pride
Capability: 5 things you can do today to improve quality of life at work
Note
CHAPTER 12 Freedom: The Great Facilitator
Freedom Comes from Being Empowered
Freedom Shouldn't Be Filtered through a Boss
Freedom Is Not a Threat
Freedom Frees Up People to Be Remarkable
Above All, Trust People
Freedom: 5 things you can do today to improve people’s quality of life at work
CHAPTER 13 Making a Difference: Engage. Enable. Energize
Monetizing Effort: Creating a New Currency with MI-9
Achieve Your Leadership License to Operate
Flatten the Workplace Hierarchies
Pull up a Seat at the (Kitchen) Table
Engagement: The Future of Business Is Still People
The Change Imperative
Lead Generously
Employee Engagement Is the Best Investment You'll Ever Make
The Past Will Never Again Predict the Future
Note
Conclusion
So How Engaged Should Your Organization or Team Be?
Managing and Leading
Note
Acknowledgments
About the Author
Index
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