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INTRODUCTION
CHAPTER 1. Employee Engagement, Communication, and Golf
CHAPTER 2. Choose Your Mindset
CHAPTER 3. Change “Will this work?” to “How will this work?”
CHAPTER 4. Words Matter!
CHAPTER 5. Practice Assertive Communication
CHAPTER 6. Right vs. Effective
CHAPTER 7. Sorry No More!
CHAPTER 8. Communicate in the Positive
CHAPTER 9. Ditch the “Don’t” and Focus on the Desired Behavior
CHAPTER 10. Forget Forgetting
CHAPTER 11. Communicating “Power To” vs. “Power Over”
CHAPTER 12. Ask Open-Ended Questions
CHAPTER 13. That’s Interesting, Tell Me More
CHAPTER 14. Does Anyone Have Any Questions?
CHAPTER 15. Like Best / Next Time
CHAPTER 16. Beware the “But”
CHAPTER 17 “Are You Open to Some Feedback?”
CHAPTER 18. Express Appreciation
CHAPTER 19. Please
CHAPTER 20. The Art of Praising
CHAPTER 21. Practice Straight Line Communication
CHAPTER 22. In Absence of Good Information..
CHAPTER 23. A Few Habits to Break
CHAPTER 24. Now What?
ENDNOTES
ABOUT PAMELA JETT
Communication is like a thread
which runs through a pearl necklace.
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Given the tremendous benefits of an engaged workforce and the high cost of disengagement ($370 billion annually due to lost productivity in the U.S. alone), improving employee engagement ought to be a top priority for leaders at every level. It is also the responsibility of every employee to enhance their own engagement as well as that of their peers.
The great news is that the way you communicate with those you lead and those you work with (and even how you communicate with yourself) can have a tremendous impact on employee engagement, especially on those who are passively disengaged. Communication significantly impacts many of the major drivers of employee engagement, such as:
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