Peter Drucker's Five Most Important Questions
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Peter F. Drucker. Peter Drucker's Five Most Important Questions
Praise for Peter Drucker's Five Most Important Questions
Foreword
Introduction
About Peter F. Drucker
Why Self-Assessment?
The Five Most Important Questions
Planning Is Not an Event
Encourage Constructive Dissent
Creating Tomorrow's Society of Citizens
Question 1. What Is Our Mission?
It Should Fit on a T-Shirt
Make Principled Decisions
Keep Thinking It Through
What Is Our Mission?
What Is Your Mission?
Millennial Takeaway
Question 2. Who Is Our Customer?
Identify the Primary Customer
Identifying Supporting Customers
Know Your Customers
Who Is Our Customer?
Customers at the Center of Everything!
Millennial Takeaway
Question 3. What Does the Customer Value?
Understand Your Assumptions
What Does the Primary Customer Value?
What Do Supporting Customers Value?
Listen to Your Customers
What Does the Customer Value?
Creating Customer Value: How Well Is Your Brand Helping Customers?
Millennial Takeaway
Question 4. What Are Our Results?
Look at Short-Term Accomplishments and Long-Term Change
Qualitative and Quantitative Measures
Assess What Must Be Strengthened or Abandoned
Leadership Is Accountable
What Are Our Results?
What Are Our Results?
Millennial Takeaway
Question 5. What Is Our Plan?
Goals Are Few, Overarching, and Approved by the Board
Objectives Are Measurable, Concrete, and the Responsibility of Management
Five Elements of Effective Plans
Build Understanding and Ownership
Never Really Be Satisfied
What Is Our Plan?
Planning for Sustainability: The Story of Mi Casa
Millennial Takeaway
Transformational Leadership
Millennial Takeaway
The Self-Assessment Process
Suggested Questions to Explore*
Question 1: What Is Our Mission?
Question 2: Who Is Our Customer?
Question 3: What Does the Customer Value?
Question 4: What Are Our Results?
Question 5: What Is Our Plan?
Notes
Definitions of Terms
Note
Additional Resources
About the Contributors
About the Frances Hesselbein Leadership Institute
Acknowledgments
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Отрывок из книги
In 2000, Fred Andrews wrote in The New York Times of the Peter F. Drucker Foundation for Nonprofit Management – now The Frances Hesselbein Leadership Institute: “With little money, the Institute is a pool of management wisdom for all who choose to dip their cup.” Today, we celebrate the Institute's 25th anniversary. Our work has not deviated far from our work in 1990, or 2000: we continue to publish the most contemporary writing on leadership and management; we provide relevant leadership resources, advice and inspiration; we introduce cross-sector partnerships that provide opportunities for learning and growth; and we support student-leaders and professionals around the globe.
I'm encouraged by the “Bright Future” message of leaders across the sectors who are using The Five Questions– who are reaching into their organization and out to their customers and community, reaffirming their values, and reexamining their mission.
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• Juana Bordas, who considers how best to measure the effectiveness of an organization's planning process and how those who want to start their own ventures can apply the lessons she learned from successfully starting up Colorado's largest Hispanic-serving organization.
• Adam Braun, who explores the nature of achieving one's goals and how the finish line to living the perfect life does not exist.
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