Peter Drucker's Five Most Important Questions

Peter Drucker's Five Most Important Questions
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Peter F. Drucker. Peter Drucker's Five Most Important Questions

Praise for Peter Drucker's Five Most Important Questions

Foreword

Introduction

About Peter F. Drucker

Why Self-Assessment?

The Five Most Important Questions

Planning Is Not an Event

Encourage Constructive Dissent

Creating Tomorrow's Society of Citizens

Question 1. What Is Our Mission?

It Should Fit on a T-Shirt

Make Principled Decisions

Keep Thinking It Through

What Is Our Mission?

What Is Your Mission?

Millennial Takeaway

Question 2. Who Is Our Customer?

Identify the Primary Customer

Identifying Supporting Customers

Know Your Customers

Who Is Our Customer?

Customers at the Center of Everything!

Millennial Takeaway

Question 3. What Does the Customer Value?

Understand Your Assumptions

What Does the Primary Customer Value?

What Do Supporting Customers Value?

Listen to Your Customers

What Does the Customer Value?

Creating Customer Value: How Well Is Your Brand Helping Customers?

Millennial Takeaway

Question 4. What Are Our Results?

Look at Short-Term Accomplishments and Long-Term Change

Qualitative and Quantitative Measures

Assess What Must Be Strengthened or Abandoned

Leadership Is Accountable

What Are Our Results?

What Are Our Results?

Millennial Takeaway

Question 5. What Is Our Plan?

Goals Are Few, Overarching, and Approved by the Board

Objectives Are Measurable, Concrete, and the Responsibility of Management

Five Elements of Effective Plans

Build Understanding and Ownership

Never Really Be Satisfied

What Is Our Plan?

Planning for Sustainability: The Story of Mi Casa

Millennial Takeaway

Transformational Leadership

Millennial Takeaway

The Self-Assessment Process

Suggested Questions to Explore*

Question 1: What Is Our Mission?

Question 2: Who Is Our Customer?

Question 3: What Does the Customer Value?

Question 4: What Are Our Results?

Question 5: What Is Our Plan?

Notes

Definitions of Terms

Note

Additional Resources

About the Contributors

About the Frances Hesselbein Leadership Institute

Acknowledgments

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In 2000, Fred Andrews wrote in The New York Times of the Peter F. Drucker Foundation for Nonprofit Management – now The Frances Hesselbein Leadership Institute: “With little money, the Institute is a pool of management wisdom for all who choose to dip their cup.” Today, we celebrate the Institute's 25th anniversary. Our work has not deviated far from our work in 1990, or 2000: we continue to publish the most contemporary writing on leadership and management; we provide relevant leadership resources, advice and inspiration; we introduce cross-sector partnerships that provide opportunities for learning and growth; and we support student-leaders and professionals around the globe.

I'm encouraged by the “Bright Future” message of leaders across the sectors who are using The Five Questions– who are reaching into their organization and out to their customers and community, reaffirming their values, and reexamining their mission.

.....

• Juana Bordas, who considers how best to measure the effectiveness of an organization's planning process and how those who want to start their own ventures can apply the lessons she learned from successfully starting up Colorado's largest Hispanic-serving organization.

• Adam Braun, who explores the nature of achieving one's goals and how the finish line to living the perfect life does not exist.

.....

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