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Rhodes Mark. How To Talk To Absolutely Anyone
About the Author
Foreword by Armand Beasley
Introduction: Why You Should Want to Talk to Absolutely Anyone
Communication Is All About Understanding
We Notice Different Things
PART ONE. Common Fears and Barriers about Talking to Absolutely Anyone
1. Fear – Does It Hold You Back?
What Exactly Is Fear?
Your Mindset – The Biggest Potential Barrier
Conclusion
2 “I Don't Want to Experience Rejection”
3 “I Worry about What Other People Might Think”
What Others Might Think of Your Interaction
Conclusion
4 “I Hate Talking to Strangers – Why Would I Want to?”
Why Bother Talking to Strangers Anyway?
You Already Speak to More Strangers Than You Think
Conclusion
PART TWO. The Four Stages of an Interaction
5. Stage 1 – Your Outcome and Starting a Conversation
Know the Outcome You Want!
Being Clear about Your Reasons for the Interaction
When/Where – Based on the Environment
Other Environments
Who – Who Do We Talk to Based on Who Looks Approachable?
The Curse of Getting Started
6. How – How Do You Mentally and Physically Approach?
Own Your Environment
Mental: Visualize
Mental: The Other Person's Emotional State
Mental: Frames
Physical: How to Physically Approach Someone
Physical: Getting Their Attention
Physical: Opening Styles
One More Thing
7. What – What Do You Say?
Types of Opening Statements
Pace Their Reality or Meet Them Where They Are!
Spot the Start of Their Engagement
Keep It Simple with People You've Never Met Before
Topic Hints and Conversation Hijacking
Avoid Classic Chitchat for too Long
8. Stage 2 – Creating Curiosity and Interest
Leading Their Imagination
The Power of Stories
9. Stage 3 – Making a Connection and Being Understood
Being Understood – An Example
“What's Important to You?”
Making it Easier for People to Understand What You're Saying
What Words Are They Using?
Decision Strategies
Dealing with Questions
How Much Detail?
The Balance of Consistency and Variety
A Little Recognition and Appreciation Goes a Long Way
Are You Really Listening?
10. Stage 4 – Get Them to Take Action
Motivation
Talk as if It's Going to Happen
Capture Their Imagination
Have the Expectation of a Good Outcome
Go For It!
Narrow Choices Are Best!
Objections
Conclusion
Summary of the Stages of an Interaction
PART THREE. Making Your Communication Even Better
11. Making Your Voice Work for You
Tonality
Speed of Talking
Pauses
Intonation
12. Common Pitfalls
I Got a Bad Response and Didn't Know How to Handle the Situation
Avoid Explaining too Much
Use “But” with Caution
Respond, Rather Than React
13. Difficult Work and Business Conversations
A Difficult Meeting
Broken Promises, Missed Deadlines and Similar Situations
The Price Has Gone Up
The Art of Delegating
Work Done Badly
Tricky Appraisals
Resistance
Dealing with Critical Comments
“I'd Rather Not Discuss That”
14. Final Thoughts
Confidence
Start Talking
Your “Zero to Hero Talk to Anyone” Development Plan
PART FOUR. 31 Day “Zero To Hero” Talk To Absolutely Anyone Plan
