Lazar Achievement Psychology
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Оглавление
Richard G. Lazar PhD. Lazar Achievement Psychology
Preface
Introduction
Chapter One – What is the New American Leadership System™? Leadership with a Heart!
A Look Back and A Look Forward
Theory L Management
Leadership and Management
Responsibility, Accountability, Authority and Power
Ownership vs. Rationalization
Management of Behavior by the Measurement of Behavior
Managing Motivation by Measurement – The New American Leadership System™ Way
What Measures?
Coaching ... Character Coaching
Beyond 2010: Two Companies Built on Character-Based Leadership and Profit
“Have and Hold High Standards”
“The Right Way to Be Wrong”
“Choose Peace and Profit - Violence Erodes Us”
Chapter Two — Team Excellence™ and Organization Culture™
Team Excellence™: Lessons From Sports Teams
“Master Team Excellence™ (Red Auerbach and Doc)”
Team Excellence™ Questionnaire
Fifteen Key Organization Culture™ Factors To Develop
Our Organization Culture™ Questionnaire — Senior Management View
Our Organization Culture™ Questionnaire — Management View
Our Organization Culture™ Questionnaire — Employee View
Needs and Wants of Stakeholders: Organizational Culture™
Chapter Three — The Skills for Excellent Interpersonal Communications. The Nine Skills for Life
Interpersonal Communication Skills
Intent vs. Impact
Running Meetings of Minds
Skip One-Level Interviews
“Apply ‘The Forgiveness Skill’ ”
Chapter Four — Management Ownership and Commitment™ Your Four Options
Management Ownership and Commitment™ Questionnaire
Demonstrating High Character Impact at Meetings
“Own ‘And Thinking’ to Solve America’s Problems ... and Yours Too”
Chapter Five — The Process of Excellence™ Mutual Openness, Trust and Confidence to get to Quality and Productivity
The Process of Excellence™ Questionnaire
Motivation - Are All People Motivated?
Managing the Unique Theory of Human Motivation
“Solving an ‘Impossible’ Problem: Arkansas River Pollution”
Chapter Six — Relationship Excellence™ Caring, Respecting, Accepting, Valuing, Encouraging & Understanding
Applications of Human Love Relationships (CRAVE-U™) In Order To Make Motivation Possible
Zone of Commitment™
Relationship Excellence™ Check — Management View
Relationship Excellence™ Check — Employee View
Are You a Top-Gun People Manager™?
“Love or Label, It’s About Choices”
“Control Yourself and Enjoy the Results”
Chapter Seven—The Six Leadership Principles
The Six Leadership Principles
“Leadership Principles: Drugs, Cops, Chief of Police Tom and Doc”
Chapter Eight — The Ten Qualities of Leaders. The Ten Character-Based Qualities of Leaders
The Qualities of Leaders™ Questionnaire
“Jackie Robinson, Hugs, Tears and Inspiration”
Chapter Nine — Conflict Resolution. Conflict Resolution Techniques
Conflict Resolution in the Win+Win™ Way
The Lazar 5-Step Approach to a Win+Win™ Solution
Escalation-for-Help-Together™ (EFHT)
“To Triumph Over Internal Conflict”
“Peace, Love and Tilapia”
“Overcome ‘No’ In Yourself”
Chapter Ten — Your Personal Victory Process™ Procrastination is the Enemy of Victory
“Old and Young Get Better through Their Victory Process”
Late? Sometimes It Takes Years for Victory
Chapter Eleven—Proven Performance Management and Personal Empowerment. Proven-Performance Management
Proven-Performance Management Check™ Questionnaire
Proven Performance Management and Personal Empowerment Model
Empowerment and Personal Productivity Potential™ Questionnaire
Delegation Checklist
Completed Staff Work (CSW)
Rationalize or Coach ... It's Your Choice
Chapter Twelve—Stress Management and Mastery. The Expression of Feelings — The Keys to Stress Relief
Managing and Mastering Stress
Chapter Thirteen—A Leader’s Management Philosophy™ and Credo™
“Embrace My Management Philosophy™”
“My Management Credo™ is Yours FREE”
Chapter Fourteen—Capitalism: Its Resurgence in the USA “Once Upon a Time in the Land of Giants ... America the Beautiful”
What is Capitalism?
What is the Correct Roadmap?
Qualifications: Why Pay Attention To Me? Here’s Why!
The Central Productive Process™
“USA - The New Innovation Nation”
“Leapfrogging” Through Innovation and Quality
The Right Time to Build and Market
Victories Over Internal Problems and Between Alliance Partners
Right-Sizing, Pruning and Cost-Cutting
“The Right Stuff” to Measure and Do!
Product Readiness for Production Assessment
Managing and Satisfying Customers’ Needs
Measuring and Managing Customers and Clients Effectively
Customer Service Keys
The Hopeful Way: The New Resurgence!
The Lazar Economic Resurgence Plan
Chapter Fifteen—Character-Based Management. Character and Ethics
What is Character?
The NALS Manager as “Coach” - The Essential Part of Character-Based Management
What is The Lazar Character-Ethics Index™?
The Lazar Character-Ethics Index™ Snapshot
The In-Depth Lazar Character-Ethics Index™
“Marcus Aurelius Antoninus”
Personal Character Assessment
Character-Based Management and Leadership™
Chapter Sixteen—Business Common Sense™ Business Common Sense™ — Do You Have It?
Business Common Sense™ Questionnaire
Chapter Seventeen – Golden Nuggets. Hands-On Personal Applications and Case Studies – What a Great Life So Far
“Politics of Science — Merit or Unhealthy Conflict?”
“Military Leadership Skills Can Turn into Civilian Success”
“Honor General Toftoy and the Draft: Leadership and Conflict Resolution”
“Honor a Hero of 9/11 at Ground Zero ... Father Kevin Madigan”
“Be a Winner With a Legacy ... Not a Loser with Zero”
“Conduct Your Own 'Seminar on Me'!”
“Treat Yourself Well (Especially Older Men)”
“Can A Bully Stop It? Can You Do It?”
“Poker, War and Emily Hahn”
“Enjoy Good, Hearty Laughs Forever”
“Acknowledge the Wonders of Your Own Life”
“Katrina, the Right Way to Have Led and Managed” (edited)
150 Classical Quotes on Character through the Ages
Отрывок из книги
Introduction: Let’s Begin
We have found that teachers, parents, military, law enforcement, government and students in business and psychology, art and the humanities, hospitals and healthcare, engineers, scientists, salesman and every day people from all over the world in colleges and universities have benefited from the concepts and skills provided in the long successful, original course.
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•The Organizational Culture
•Gaining Ownership and Commitment
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