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Robert Shaw B.. The Complete Leader
Dedication
Table of Contents
Introduction
Section I: The Leader
Section II: The Client
Section III: The Organization
Keys to Leadership
Leadership Challenges in Human Services
Keys to Leadership
Delegation is the Starting Point for Organization
Sample Family Counselor Job Description. Service Responsibilities
Organizational Responsibilities
Delegation Keys to Leadership
Teamwork Required
The Magic of Teamwork
The Magic of the Team
The Perils of Teamwork
The Perils of the Team
Making Teamwork Real
The Structure of a Team
Teamwork Has a Price
The Inner Life of the Team
Teamwork Keys to Leadership
The Balance of Relationship and Performance
The Balance of Service and Organizational Roles
The View of the Whole Program and Organization
The Team and Its Meeting
Leading the Meeting
Case Study in Team Meetings
The Four Stages of Team Development
1. Forming
2. Storming
3. Norming
4. Performing
The Living Team
Keys to the Art of leadership
One Leader’s Story
The Big Change
Steps to learning leadership:
Learning: Key to Leader Growth
Building a Working Relationship
Empathy
Respect
Genuineness
Concreteness
Making It Real: Organization RelationsHips
The Performance Side of Working Relationships
Step 1:
Step 2:
Step 3:
Step 4:
Step 5:
Step 6:
The Supervisory Relationship in a Snapshot
The Big Key to Good Supervision
A Youth, Family and Services Tragedy
Family Health
Education
The Work Ethic
The Spiritual Dimension
Law and Justice
But There is No Time!
Where is the Help for Families?
Keys to the Family Challenge
Notes
Here is One Small Example
Facing the Gigantic Communications Gulf
One Bridge Over the Gulf—Project New Hope
Some Other Hopeful Signs
The Ugly Services Gulf in a Snapshot
Features of Community Case Management
The Client Owns Community Case Management
Case Management: The Inside and the Outside
The Guts of Community Case Management
Community Case Management and Volunteers
Key to Community Case Management Benefits
Step 1: The Need
Step 2: Clarification of the Need
Step 3: Goals
Step 4: Consequences
Step 5: The Close
The Five Steps
Key Steps to Helpfulness
The Human Service Faith Pickle
Our Society’s Faith Muddle
Spirituality Tries to Fill the Faith Vacuum
The Human Services Must Get a New Grip on Faith
Project New Hope: How Faith and Human Services Cooperated
From the new Hope spiritual dimension policy:
In New Hope, two great matters came together:
The spiritual dimension of New Hope did not mean:
The spiritual dimension of New Hope did mean:
Here are the spiritual practices of new Hope:
Key Lessons from Project New Hope
In Teddy’s Case
The Positive Approach
The Good Sense of Wellness
Family Wellness Keys
How is Family Wellness Being Discovered?
Now We Have the Family Wellness Rainbow
Glimpses from Family Wellness in Action
Red—Fitness
Orange—Relationships
Yellow—Learning
Green—Family Life
Blue—Values
Purple—Faith
Family Wellness is Within Our Reach
Key New Projects. The Dellcrest Children’s Mental Health Centre, Toronto
The Opportunity For A Community Hub for Intake and Triage, Connecticut
Project New Hope, Atlanta
Major Data-Based Project for Effective Services in Cleveland, Ohio
A Remarkable and Unsung Achievement in Syracuse, New York
Needed: Key New Projects
A Sample Vision Statement from One Organization
Clients:
Benefits:
Services:
Values:
How Can We Use the Mission?
A Sample Use of the Mission
What Impact Can the Mission Have?
Note
A Planning Overview
Factors in Long-range Strategic Planning
Strategic Planning in Real Life
Here is How it Ran
Keys to Strategic Planning Are:
The Board of Directors and Its Members
The Service Volunteer
The CEO
Who Really Helps!
Three Ways to Get Things Done
More Detailed Steps for Effective Goal Measurement. Step 1:
Step 2:
Step 3:
Step 4:
Step 5:
Step 6:
Client Goal Plan
Key Goals for Clients, Personnel and Program Evaluation
Enter the Information System
Values of a Sound Information System
Big Lessons that Have Been Learned the Hard Way
The Two Bottom Lines of the Organization
Key Evaluation Messages
A New Client Benefit System is Born
Some Experience is at Hand
Keys to Helpful Data
Adopting Know-how from Business
Human Service Pilot Projects
A Sample Marketing Plan for the New Dellcrest Service. A. Customer:
B. Purposes:
C. Services:
D. Competition
E.Costing and Funding: Costs
Revenues
F. Communications:
G. Evaluation
The Results
Keys to Testing Future Markets
The Orchestra Leader
The Full Picture for Human Services Leaders
The Big Lesson from This Leader’s Picture
The Two Bottom Lines
A Practical Example of Orchestration
Key Benefits from Whole Map
The New Hope Model
Features of Project New Hope
New Hope’s results exceeded expectations:
What accounts for such significant success?
A Case In Point
Detailed Written Standards of Practice
Other Features That Made for Success
Key Lessons from Long Experience
